Food & Beverage

Job Summary The Production Operator supports manufacturing operations by performing routine production and assembly tasks in accordance with safety, quality, and process standards. Working under direct supervision, this role operates basic equipment, conducts simple quality checks, monitors performance, and reports issues as needed. Essential Functions: Safety: Embrace the values of the Enpro safety pledge in each of the responsibilities below. Participate in the organization’s safety culture and aim to continuously improve safety within all aspects of your work. Respect: Foster a work environment that promotes mutual respect of all colleagues and creates an environment focused on a dual-bottom line. Excellence: Promote the Sealing Technologies and Enpro culture around creating value and driving excellence in our organization by: Operating basic production equipment following safety and process guidelines Assisting in basic manufacturing and assembly tasks Monitoring equipment for performance and quality issues, escalating as needed Completing simple quality checks and inspections using basic tools Supporting the production team in material and product handling and movement Maintains a clean and organized work area, adhering to 5S standards Job Competencies & Qualifications: Basic understanding of production processes Basic mechanical aptitude and familiarity with shop tools Ability to follow written instructions and blueprints Familiarity with basic measuring tools (calipers, rulers, etc.) Requirements: Education: HS Diploma or GED Preferred Experience: 1 year of manufacturing experience EEO and Culture Statement: Technetics Group is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request. Enpro Inc. is an equal opportunity employer. Legal authorization to work in the United States is required. We will not sponsor employment visas now or in the future for this job. This position involves access to information that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls. #TechneticsGroup

*About Us* Exceptional Cabinets is a growing custom cabinetry company dedicated to high-quality craftsmanship, precision, and attention to detail. We take pride in delivering beautiful, custom-built cabinetry for residential and commercial clients. We are looking for a dependable and detail-oriented Cabinet Sander to join our finishing team. *Position Summary* The Cabinet Sander is responsible for preparing cabinet components for finishing by sanding surfaces to ensure a smooth, flawless result. This role is essential to maintaining our high-quality standards and production timelines. *Key Responsibilities* * Sand cabinet doors, drawer fronts, face frames, and panels to finishing standards * Prepare surfaces for stain, paint, or topcoat application * Inspect materials for imperfections and correct minor defects * Use hand tools and power sanders safely and effectively * Maintain a clean and organized work area * Follow production schedules and meet daily output goals * Collaborate with finishing and assembly teams *Qualifications* * Prior sanding or woodworking experience preferred (cabinet shop experience a plus) * Strong attention to detail * Ability to stand for extended periods * Ability to lift up to 50 lbs * Comfortable working with power tools and shop equipment * Reliable, punctual, and team-oriented *What We Offer* * Competitive pay (based on experience) * Full-time, steady work *Schedule* Monday–Friday 6am-4pm If you take pride in craftsmanship and want to be part of a growing, quality-driven team, we’d love to hear from you. Pay: $14.00 - $20.00 per hour Expected hours: 30.0 – 60.0 per week Benefits: * Tools provided Work Location: In person

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV and mobile while building a long and rewarding career. Are you passionate about turning potential into performance? As a Call Center Sales Digital Representative, you'll leverage your skills to handle inbound sales contacts via calls, chats and emails. You'll acquire new customers and upsell additional products and services to our existing clients. Your expertise will drive sales growth, contribute to our success and enhance customer satisfaction. What Our Call Center Sales Digital Representatives Enjoy Most About the Role Achieving and surpassing weekly and monthly sales goals, utilizing effective selling techniques. Mastering order processing and understanding all products and services, while staying informed about competitors to effectively promote and compare offerings. Supporting and enhancing customer satisfaction with professionalism and courtesy, keeping people connected to what matters most. Promptly and efficiently managing inbound sales contacts, ensuring all call handling metrics are met. Driving sales potential by consistently applying effective selling strategies and techniques. Working Conditions Work in an office environment with variable hours that may include weekends, holidays, and split days off. Required Qualifications Education High school diploma or equivalent Skills & Abilities Ability to read, write, speak and understand English Proven sales techniques with consistent achievement of sales goals Knowledge of cable communication products and services (TV, internet, telephone) Proficiency with computers and billing software Strong prioritization and organizational skills Preferred Qualifications 2+ years call center sales experience. #LI-SO1 SIB126 2026-70193 2026 Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

Title: Project Coordinator / Administrative Assistant Compensation: $19.00/hr. - $21.00/hr. DOE + Opportunity for bonuses Location: Lugoff, SC (*This is an in-person role) Job Type: Full-Time / Non-Exempt Schedule: M-F, 8-hour shift About Us Alta Cima Corp is one of the nation's largest independently owned manufactured homes and park model retailers. Since 1999, our mission has been to offer high-quality factory-built homes at affordable prices. As a Project Coordinator, you'll play a critical role in guiding customers through the home buying and delivery process. Working closely with your General Manager, sales team, lenders, contractors, and our corporate office, you'll ensure every transaction moves smoothly from contract to delivery. In some locations, this position may also include administrative support responsibilities. Role Overview The Project Coordinator is the post-sale liaison responsible for managing deals after the purchase agreement is signed. You will: • Coordinate with lenders, contractors, and the factory to keep projects on track. • Ensure all documents, payments, and approvals are complete before delivery. • Provide exceptional customer communication at every stage of the process. • In locations without an Administrative Assistant, handle select administrative duties such as supply ordering, mail distribution, and visitor reception. This is a detail-driven, fast-paced role ideal for someone who is organized, dependable, and thrives on seeing projects through to completion. Key Responsibilities Project Coordination (Primary Duties): • Review contracts for completeness (signatures, initials, dates). • Send welcome emails and maintain ongoing customer communication. • Track deal progress in Cirrus and Deal Status logs. • Work with sales team to process pending deals and purchase orders. • Request POs, submit change orders (with proper approvals), and update records. • Coordinate financing: work with lenders, clear conditions, and verify approvals. • Schedule home deliveries, obtain freight quotes, and coordinate logistics. • Collect and process final payments; issue demand letters if needed. • Ensure homes are cleared prior to shipment and track delivery timelines. • Process titling and warranty documentation. • Act as liaison between location and corporate operations/accounting. Customer Service: • Serve as the main point of contact for customers after purchase. • Provide updates on financing, estimated completion dates, and delivery status. • Answer questions and assist with next steps throughout the home buying journey. • Coordinate with factory and vendors on any service or warranty issues. Administrative: • Process deposits, transmittals, and invoices; maintain accurate records. • Order office supplies, manage vendor/contractor packets, and maintain files. • Open/distribute mail and prepare outgoing mail. • Provide clerical support to GM and sales team when required. • Greet visitors and assist with phones as needed. Qualifications • High School diploma • 2+ years of experience in administrative support, project coordination, mortgage/loan processing, logistics, or customer account management. • Detail-oriented with excellent follow-through skills. • Excellent time management skills with ability to prioritize and meet deadlines. • Strong organizational skills with ability to manage multiple priorities. • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint). • Excellent communication skills, both written and verbal. • Positive, customer-first attitude with strong follow-through. • Self-motivated, reliable, and able to work independently. • Ability to maintain confidentiality and use sound judgment to plan and accomplish goals. • Must possess a positive attitude and be highly effective in a team environment. • Ability to collaborate across functions. EEO Notice: Alta Cima Corp. dba Factory Expo Homes and Factory Select Homes is proud to be an Equal Opportunity Employer and we value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Emergency Room Part Time AM Shift 0645-1915 Lexington Health is a comprehensive network of care that includes six community medical and urgent care centers, nearly 80 physician practices, more than 9,000 health care professionals and Lexington Medical Center, a 607-bed teaching hospital in West Columbia, South Carolina. It was selected by Modern Healthcare as one of the Best Places to Work in Healthcare and was first in the state to achieve Magnet with Distinction status for excellence in nursing care. Consistently ranked as best in the Columbia Metro area by U.S. News & World Report, Lexington Health delivers more than 4,000 babies each year, performs more than 34,000 surgeries annually and is the region's third largest employer. Lexington Health also includes an accredited Cancer Center of Excellence, the state’s first HeartCARE Center, the largest skilled nursing facility in the Carolinas, and an Alzheimer’s care center. Its postgraduate medical education programs include family medicine and transitional year residencies, as well as an informatics fellowship. Job Summary Performs various patient care and related services in providing for the personal needs and comforts of patients in assigned ED. Also performs order entry functions, supply stocking and maintenance of patient rooms. Acts as a liaison between nursing, physicians, hospital personnel, patients and visitors. Accepts changes in duties when appropriate. Demonstrates flexibility when asked or condition dictates. Minimum Qualifications Minimum Education: High School Diploma or Equivalent Minimum Years of Experience: 1 Year of patient care experience in an acute care setting Substitutable Education & Experience (Optional): 1 Year of experience can be substituted for those who are a Certified Nursing Assistant, have a EMT certification, or have completed a Fundamentals of Nursing course. Required Certifications/Licensure: Basic Life Support and Crisis Prevention Institute Training required within 90 days of hire. Refer to Mandatory Certficiation Requirements and Tranining for Nurses policy and procedure. Required Training: Basic knowledge of computer skills; Demonstrates knowledge and effective use of medical terminology; Able to demonstrates working knowledge of computer systems to effectively provide patient centered care (i.e. order entry, chart documentation). Essential Functions The ED Technician will perform assigned patient care tasks under the direction and supervision of the Registered Nurse. Performs clerical function in a manner which enhances the timely, efficient and effective delivery of patient care. After successfully completing specialized training, the ED Technician will Place patients on oxygen therapy and Pulse Oximetry as directed; Place patients on cardiac monitor and obtains Lead II strip for chart; Take and record vital signs- includes pulse oximetry and monitor, weighs patients and reports unusual or abnormal findings to the designated RN; Collects blood specimens via phletobomy venipuncture and delivers specimens to the lab as directed; Sets up sterile trays and assists physicians with suture repair; Applies orthopedic splints and appliances and assists physician with casting and other orthopedic interventions as directed; Provides patients with crutch walking instruction and demonstration; Sets up for water seal drainage for chest tube; Accurately obtains 12 lead EKG tracings and delivers recording to physician; Inserts foley catheters and maintain foley care; Serves as Mayday team member (performs CPR and obtains supplies, blood products and equipment during codes); Transports both monitored and unmonitored patients within the department as well as throughout the hospital as directed; Performs straight intermittent urinary catheterization as directed; Provides direct 1:1 observation for patient under Immediate Treatment Certficiation. Functions as a Unit Secretary when necessary: Answers phone calls to Zone; Answers nurse call system to determine patients’ needs and makes patient rounds as directed; Assures that the chart is correct and complete and that all pertinent forms, records and charges/credits have been scanned; Verifies that all information in the patient chart is accurate and initiates appropriate corrective action when necessary (face sheets, ID band, etc); Schedules diagnostic procedures, physician appointments, requests copies of medical record (when indicated) and arranges transportation for patient; Monitor bed assignment process for admissions and troubleshoot delays in process. Facilitate patient flow within Zone and notifies the Clinical Coordinator of ready rooms/process delays. Troubleshoot delays in acquiring specimens and reports/results. Clean and prepare rooms after patient discharge and update EPIC tracker. Rounding on zone patients- keeping patients and family informed and ensuring the patient has a call light within reach. Assists with admission procedures and orients patient to environment. Assures the patient has a call light within reach. Directs patient and/or assists patient to undress appropriately for exam. Recognizes need for safety measures and takes appropriate action to prevent injury. Assists patient with personal hygiene, empties and cleans bedpans, urinals, bedside commodes, etc. and records output as directed. Changes linen and makes up stretchers, organizes patients’ environment and performs other personalized services within scope of practice. Picks up and returns meal trays and feeds patients requiring assistance. Assists patient in ambulation, positions and turns patient, assists with patient transfers to stretcher and wheelchairs, transports or escorts patient to other areas for tests, treatments, transfers or discharges. Changes sterile and unsterile dressings as directed. Maintains oxygen tanks. Provides post mortem care and transport to morgue. Duties & Responsibilities Assists nurses and physicians with administration of treatments and examinations. Places supplies/specialty trays or carts in rooms when ordered. Prepares rooms and/or equipment for patients. Maintains clean and soiled utility rooms and ensures designated instruments are returned to Sterile Processing Department. Marks QA check sheets and checks/refills ED specialty carts/boxes Anticipates the discharge, admission and transfer of patients and prepares for this by obtaining wheelchair and/or other equipment. Reports changes in patient’s condition or other observations relevant to patient’s needs to RN. Independently informs nurse when STAT and/or abnormal results are made available. Participates in performance improvement/patient safety initiatives. Demonstrates knowledge of unit and organizational initiatives by attending 50% of staff meetings and/or process improvement meetings. Demonstrates initiative in getting information regarding content of missed meetings (i.e. reading meetings minutes). Contributes to orderly and timely shift change by assisting with unfinished work of previous shift. Reports off to relief ED Tech. Assists with orientation and training of new employees as requested. Conservatively utilizes and appropriately accounts for supplies and equipment. Participates in maintaining a safe and clean environment (Infection Control policy, procedures, and documentation) Recognizes and reports malfunctioning or unsafe equipment to appropriate persons. Demonstrates knowledge of supplies available to ED Documents pertinent, timely, legible, complete and concise information in the appropriate section of the medical record. Ensure Hazardous Waste or Hazardous Waste Pharmaceuticals are discarded, stored, and managed with other compatible waste streams in containers that are properly labeled and closed prior to being shipped offsite for proper disposal. Initial RCRA training is received within 6 months of the hire date and continuing with annual RCRA training. Performs all other duties as assigned. We are committed to offering quality, cost-effective benefits choices for our employees and their families: Day ONE medical, dental and life insurance benefits Health care and dependent care flexible spending accounts (FSAs) Employees are eligible for enrollment into the 403(b) match plan day one. LHI matches dollar for dollar up to 6%. Employer paid life insurance – equal to 1x salary Employee may elect supplemental life insurance with low cost premiums up to 3x salary Adoption assistance LHI provides its full-time employees employer paid short-term disability and long-term disability coverage after 90 days of eligible employment Tuition reimbursement Student loan forgiveness Equal Opportunity Employer It is the policy of Lexington Health to provide equal opportunity of employment for all individuals, and to remain compliant with applicable state and federal laws and regulations. Lexington Health strives to provide a discrimination-free environment, and to recruit, select, on-board, and employ all employees without regard to race, color, religion, sex, age, disability, national origin, veteran status, or pregnancy, childbirth, or related medical conditions, including but not limited to, lactation. Lexington Health endeavors to upgrade and promote employees from within the hospital where possible and consistent with the employee’s desires and abilities and the hospital’s needs.

Delivering smiles since 2007, Dental Lab Solutions in Columbia, SC is looking for one experienced dental lab technicians to join our team. We have two locations: Columbia, SC and Summerville, SC. . Our lab is focused on making quick turn around times and quality aesthetic cases for our client. Our ideal candidate has more than 1+ years experience in a dental lab, Removable Tech only !! Responsibilities Processing cases from start to finish Preparing cases for ship Keeping a clean work space Qualifications 1+ year experience in a dental laboratory OR Recently finished a dental technician training course at an accredited institution We are looking forward to receiving your application. Thank you. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.

Phlebotomist II - Lugoff, SC, Monday to Friday, 8:00 AM to 5:00 PM Pay range: $19.93+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. Job Accountabilities (Responsibilities) Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams. Administer oral solutions according to established training. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools. Ability to navigate a computer and accurately enter data is a requirement to be successful in this role. Obtain identification and accurately enter billing information and collect payments when required, following corporate policies. Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order. Perform all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate. Read, understand and comply with departmental policies, protocols and procedures. Assist with compilation and submission of statistics and data when required. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. Complete online and in person training courses timely. Required Work Experience: Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Must have reliable transportation, valid driver's license, and clean driving record, if applicable. Required Education High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington. The position requires the ability to effectively communicate in English.

Inspire health. Serve with compassion. Be the difference. Job Summary Schedules patient surgery and/or pre-assessment appointments, retrieves insurance authorization and referrals. May document demographic, coding, billing, payor source and/or other required information. May maintain/update physician schedules. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Coordinates surgeries and information with other physician offices as needed. Assembles patient charts and answers patient’s questions regarding surgery and testing. Ensures that customer service targets are achieved Validates documentation for scheduling verification and authorization(s) Communicates with physicians and department staff to accomplish assigned duties. Executes policies and procedures that guide and support the provision of the services while meeting departmental budget goals. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High school diploma, GED or equivalent preferred Experience - Two (2) years related work experience. Healthcare industry experience preferred. In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Customer-oriented service skills Computer/word processing skills Knowledge of medical terminology preferred Work Shift Day (United States of America) Location 2 Medical Park Rd Richland Facility 3491 Surgical 2 Med Park 302 Department 34911000 Surgical 2 Med Park 302-Practice Operations Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Job Summary Answers incoming calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. Inform customers of the product terms and features and project a professional company image through voice and online interactions. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Receives customer input from phone, email, or web submission and create support tickets. Troubleshoots end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process. Resolves Tier 1 issues using troubleshooting resolution matrix. Gathers information from customers to ensure sufficient data is gained to start case resolutions. Directs inbound service interactions to appropriate technical and sales resources. Conducts database lookup of consumer/patient records within electronic medical record software. Enters updated information within electronic medical records as required. Re-directs or engages other departments or specialty groups to resolve consumer/patient requests. Maintains compliance with attendance and schedule adherence requirements. Maintain interaction quality standards. Maintain performance standards. Proactively identify and share customer insights in order to recommend process improvements. Remain current with product/applications/process changes Follows-up and follows-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. Logs interaction outcome in contact management system. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Requirements Education - High School Diploma or equivalent, OR post high school diploma Experience - Two (2) years customer service experience. Experience supporting customers via phone, email, and chat preferred. In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Ability to create exceptional customer experiences both by helping and retaining customers. Tech savvy with a knowledge of Android, iOS, and Windows devices Metrics-driven and proven ability to handle a high volume of customer interactions. Conflict resolution skills Proficient computer skills (word processing, data entry) Work Shift Night (United States of America) Location 1333 Taylor St Baptist Facility 7001 Corporate Department 70019804 Contact Center - Customer Way Finding Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Job Summary Answers incoming calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. Inform customers of the product terms and features and project a professional company image through voice and online interactions. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Receives customer input from phone, email, or web submission and create support tickets. Troubleshoots end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process. Resolves Tier 1 issues using troubleshooting resolution matrix. Gathers information from customers to ensure sufficient data is gained to start case resolutions. Directs inbound service interactions to appropriate technical and sales resources. Conducts database lookup of consumer/patient records within electronic medical record software. Enters updated information within electronic medical records as required. Re-directs or engages other departments or specialty groups to resolve consumer/patient requests. Maintains compliance with attendance and schedule adherence requirements. Maintain interaction quality standards. Maintain performance standards. Proactively identify and share customer insights in order to recommend process improvements. Remain current with product/applications/process changes Follows-up and follows-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. Logs interaction outcome in contact management system. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Requirements Education - High School Diploma or equivalent, OR post high school diploma Experience - Two (2) years customer service experience. Experience supporting customers via phone, email, and chat preferred. In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Ability to create exceptional customer experiences both by helping and retaining customers. Tech savvy with a knowledge of Android, iOS, and Windows devices Metrics-driven and proven ability to handle a high volume of customer interactions. Conflict resolution skills Proficient computer skills (word processing, data entry) Work Shift Day (United States of America) Location 1333 Taylor St Baptist Facility 7001 Corporate Department 70019804 Contact Center - Customer Way Finding Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.