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Inspire health. Serve with compassion. Be the difference. Job Summary Responsible for abstracting and validating CPT, ICD-10 and HCPCS codes for inpatient, outpatient and physician's office/clinic settings. Adheres to all coding and compliance guidelines. Maintains knowledge of coding/billing updates and payer specific coding guidelines. Serves as a subject matter expert for assigned specialty. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Abstracts/codes for assigned provider(s)/division(s) based on medical record documentation. Adheres to all coding and compliance guidelines. Utilizes appropriate coding software and coding resources in order to determine correct codes. Communicates billing related issues to assigned supervisor/manager and participates in meetings in order to improve overall billing, when applicable. Follows departmental policies for charge corrections. Participates in coding educational opportunities (webinars, in house training, etc.). Provides feedback to providers in order to clarify and resolve coding concerns. Resolves assigned pre-billing edits. Assists in identifying areas that require additional training. Mentors and assists in training other coders and new team members Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School diploma or equivalent or post-high school diploma / highest degree earned. Associate degree preferred Experience - Five (5) years professional fee coding experience In Lieu Of NA Required Certifications, Registrations, Licenses Certified Professional Coder (CPC) Specialty Certification from AAPC that correlates with assigned specialty Knowledge, Skills and Abilities Maintain knowledge of governmental and commercial payer guidelines. Knowledge of office equipment (fax/copier) Proficient computer skills including word processing, spreadsheets, database Data entry skills Mathematical skills Work Shift Day (United States of America) Location 1200 Colonial Life Blvd Facility 7001 Corporate Department 70019178 Medical Group Coding & Education Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Job Summary Receives and interviews patients to collect and verify pertinent demographic and financial data. Verifies insurance and initiates pre-authorization process when required. Collects required payments or makes necessary financial arrangements. Performs all assigned duties in a courteous and professional manner. May perform business office functions. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Interviews patient or other source (in accordance with HIPAA Guidelines) to secure information relative to financial status, demographic data and employment information. Enters accurate information into computer database, accesses Sovera to ensure the most recent insurance card is on file, and scans documents according to departmental guidelines. Follows up for incomplete and missing information. Verifies insurance coverage/benefits utilizing online eligibility or by telephone inquiry to the employer and/or third-party payor. Information obtained through insurance verification must always be documented in the system. Assigns appropriate insurance plan from the third-party database; ensures insurance priorities are correct based on third-party requirements/ COB. Initiates pre-certification process as required according to Departmental Guidelines; obtains signed waiver for cases where pre-certification is required but not yet obtained. Obtains necessary signatures and other information on appropriate forms and documents as required including, but not limited to, Consent Form, Liability Assignment, and Waiver Letter. Receives payments and issues receipts, actively working toward collection goals. Maintains cash funds/verification logs and makes daily deposits according to departmental policies and procedures. Prepares and distributes appropriate reports, documents, and patient identification items as required. This includes, but is not limited to, Privacy Notice, Patient Rights and Responsibilities, Patient Rights in Healthcare Decisions Brochure, Medicare Booklet, schedules, productivity logs, monthly collection reports, patient armbands, patient valuables, etc. Communicates to patients their estimated financial responsibility. Requests payment prior to or at the time of service. Refers patients who may need extended terms to the Medical Services Payment Program and patients needing financial assistance to appropriate program. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Requirements Education - High School diploma or equivalent OR post-high school diploma/highest degree earned Experience - Two (2) years of Admissions, Billing, Collections, Insurance and/or Customer Service In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Basic computer skills (word processing, spreadsheets, database, data entry) Mathematical skills Registration and scheduling experience preferred Familiarity with medical terminology preferred Work Shift Weekend Shift (United States of America) Location Parkridge Facility 7001 Corporate Department 70019238 Patient Access - Parkridge Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Job Summary Receives and interviews patients to collect and verify pertinent demographic and financial data. Verifies insurance and initiates pre-authorization process when required. Collects required payments or makes necessary financial arrangements. Performs all assigned duties in a courteous and professional manner. May perform business office functions. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Interviews patient or other source (in accordance with HIPAA Guidelines) to secure information relative to financial status, demographic data and employment information. Enters accurate information into computer database, accesses Sovera to ensure the most recent insurance card is on file, and scans documents according to departmental guidelines. Follows up for incomplete and missing information. Verifies insurance coverage/benefits utilizing online eligibility or by telephone inquiry to the employer and/or third-party payor. Information obtained through insurance verification must always be documented in the system. Assigns appropriate insurance plan from the third-party database; ensures insurance priorities are correct based on third-party requirements/ COB. Initiates pre-certification process as required according to Departmental Guidelines; obtains signed waiver for cases where pre-certification is required but not yet obtained. Obtains necessary signatures and other information on appropriate forms and documents as required including, but not limited to, Consent Form, Liability Assignment, and Waiver Letter. Receives payments and issues receipts, actively working toward collection goals. Maintains cash funds/verification logs and makes daily deposits according to departmental policies and procedures. Prepares and distributes appropriate reports, documents, and patient identification items as required. This includes, but is not limited to, Privacy Notice, Patient Rights and Responsibilities, Patient Rights in Healthcare Decisions Brochure, Medicare Booklet, schedules, productivity logs, monthly collection reports, patient armbands, patient valuables, etc. Communicates to patients their estimated financial responsibility. Requests payment prior to or at the time of service. Refers patients who may need extended terms to the Medical Services Payment Program and patients needing financial assistance to appropriate program. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Requirements Education - High School diploma or equivalent OR post-high school diploma/highest degree earned Experience - Two (2) years of Admissions, Billing, Collections, Insurance and/or Customer Service In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Basic computer skills (word processing, spreadsheets, database, data entry) Mathematical skills Registration and scheduling experience preferred Familiarity with medical terminology preferred Work Shift Day (United States of America) Location Baptist Facility 7001 Corporate Department 70019237 Patient Access - Baptist Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Job Summary Job Profile Summary In collaboration with perfusion and physician staff, in an acute, critical care inpatient setting, provides clinical direction for all aspects of patient care related to Extracorporeal Membrane Oxygenation [ECMO] therapy. Demonstrates clinical competency utilizing evidence based practices/research in all areas of the nursing process: assessment, planning, implementation, evaluation and outcomes. Incorporates knowledge of safety protocols, cost containment and quality improvement throughout the nursing process. Identifies patient, unit, and organizational priorities and incorporates into the nursing process. Adheres to all compliance and policy/procedures of the organization including, but not limited to: licensure renewal, assigned training, employee health screenings, time and attendance policy, dress code policy, patient confidentiality, infection control and medication administration. Demonstrates knowledge of regulatory agency requirements (TJC, DHEC, CMS). Provides care within the scope of their South Carolina license. The acute inpatient setting usually requires staff to be scheduled for a significant amount of shift, weekend, holiday, and/or on-call work. Bonus Eligible This position is eligible for a $7,500 sign-on bonus for external candidates only. Please review details here. Prisma Health Heart Hospital Mechanical Circulatory Support Prisma Health Heart Hospital is South Carolina’s first comprehensive, freestanding hospital dedicated solely to the prevention, diagnosis, and treatment of cardiovascular disease. Open to all doctors and patients, our continuum of care begins with disease prevention and management and extends to emergency services and procedures, with diagnosis, surgery, and rehabilitation, all performed in beautiful surroundings of our hospital. The Mechanical Circulatory Support (MCS) Program cares for critically ill patients suffering from acute illnesses such as heart failure, cardiogenic shock, and acute respiratory failure. This program manages patients on devices such as Impella, intra-aortic balloon pump, left ventricular assist device (LVAD), and extracorporeal membrane oxygenation (ECMO). Patients on support are cared for in the Cardiovascular and Cardio-Pulmonary ICU’s. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Manages and assists with cardio-pulmonary support devices, ECMO (extracorporeal membrane oxygenation). Maintains accurate records of cardio-pulmonary support devices, ECMO, as a permanent copy of the medical record. Follows laboratory procedure for handling specimens, processing test analyses and reporting results. Assists in patient transport activities and manages cardio-pulmonary support devices, ECMO (extracorporeal membrane oxygenation) during patient transport process. Provides direct patient care for patients within scope of practice. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - Associate degree in Nursing or Respiratory Therapy Experience - ECMO specialty device course and required CMEs to maintain proficiency In Lieu Of Three (3) years of intensive care experience may be considered. Required Certifications, Registrations, Licenses Licensed to practice as a RN or RT in South Carolina Knowledge, Skills and Abilities Working knowledge of patient equip-suction, defibrillator, vitals I-STAT point of care competency Work Shift Night (United States of America) Location Richland Facility 1510 Richland Hospital Department 15105421 Mechanical Circulatory Support (ECMO) Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Job Summary Responsible for abstracting and validating CPT, ICD-10 and HCPCS codes for inpatient, outpatient and physician's office/clinic settings. Adheres to all coding and compliance guidelines. Maintains knowledge of coding/billing updates and payer specific coding guidelines. Serves as a subject matter expert for assigned specialty. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Abstracts/codes for assigned provider(s)/division(s) based on medical record documentation. Adheres to all coding and compliance guidelines. Utilizes appropriate coding software and coding resources in order to determine correct codes. Communicates billing related issues to assigned supervisor/manager and participates in meetings in order to improve overall billing, when applicable. Follows departmental policies for charge corrections. Participates in coding educational opportunities (webinars, in house training, etc.). Provides feedback to providers in order to clarify and resolve coding concerns. Resolves assigned pre-billing edits. Assists in identifying areas that require additional training. Mentors and assists in training other coders and new team members Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School diploma or equivalent or post-high school diploma / highest degree earned. Associate degree preferred Experience - Five (5) years professional fee coding experience In Lieu Of NA Required Certifications, Registrations, Licenses Certified Professional Coder (CPC) Specialty Certification from AAPC that correlates with assigned specialty Knowledge, Skills and Abilities Maintain knowledge of governmental and commercial payer guidelines. Knowledge of office equipment (fax/copier) Proficient computer skills including word processing, spreadsheets, database Data entry skills Mathematical skills Work Shift Day (United States of America) Location Colonial Life Building Facility 7001 Corporate Department 70019178 Medical Group Coding & Education Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Job Summary Receives and interviews patients to collect and verify pertinent demographic and financial data. Verifies insurance and initiates pre-authorization process when required. Collects required payments or makes necessary financial arrangements. Performs all assigned duties in a courteous and professional manner. May perform business office functions. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's purpose: Inspire health. Serve with compassion. Be the difference. Interviews patient or other source (in accordance with HIPAA Guidelines) to secure information relative to financial status, demographic data and employment information. Enters accurate information into computer database, accesses Sovera to ensure the most recent insurance card is on file, and scans documents according to departmental guidelines. Follows up for incomplete and missing information. Verifies insurance coverage/benefits utilizing online eligibility or by telephone inquiry to the employer and/or third-party payor. Information obtained through insurance verification must always be documented in the system. Assigns appropriate insurance plan from the third-party database; ensures insurance priorities are correct based on third-party requirements/ COB. Initiates pre-certification process as required according to Departmental Guidelines; obtains signed waiver for cases where pre-certification is required but not yet obtained. Obtains necessary signatures and other information on appropriate forms and documents as required including, but not limited to, Consent Form, Liability Assignment, and Waiver Letter. Receives payments and issues receipts, actively working toward collection goals. Maintains cash funds/verification logs and makes daily deposits according to departmental policies and procedures. Prepares and distributes appropriate reports, documents, and patient identification items as required. This includes, but is not limited to, Privacy Notice, Patient Rights and Responsibilities, Patient Rights in Healthcare Decisions Brochure, Medicare Booklet, schedules, productivity logs, monthly collection reports, patient armbands, patient valuables, etc. Communicates to patients their estimated financial responsibility. Requests payment prior to or at the time of service. Refers patients who may need extended terms to the Medical Services Payment Program and patients needing financial assistance to appropriate program. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Requirements Education - High School diploma or equivalent OR post-high school diploma/highest degree earned Experience - Two (2) years of Admissions, Billing, Collections, Insurance and/or Customer Service In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Basic computer skills (word processing, spreadsheets, database, data entry) Mathematical skills Registration and scheduling experience preferred Familiarity with medical terminology preferred Work Shift Day (United States of America) Location Parkridge Facility 7001 Corporate Department 70019238 Patient Access - Parkridge Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Phlebotomist II - Irmo, SC, Monday to Friday, 7:00 AM to 4:00 PM, with rotational weekends Pay range: $21.50+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. Job Accountabilities (Responsibilities) Collect specimens according to established procedures. This includes, but not limited to: drug screens, biometric screening and insurance exams. Administer oral solutions according to established training. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems, Client contact, and approved tools. Ability to navigate a computer and accurately enter data is a requirement to be successful in this role. Obtain identification and accurately enter billing information and collect payments when required, following corporate policies. Processing specimens including: labeling, centrifuging, aliquoting, freezing and preparing for transport as required by test order. Perform all non-patient facing duties, including inventory, stock supplies, sanitizing, filing, answering phones and utilizing email as appropriate. Read, understand and comply with departmental policies, protocols and procedures. Assist with compilation and submission of statistics and data when required. Maintain all appropriate phlebotomy logs in a timely manner and based on frequency, such as maintenance logs and temperature logs. Complete online and in person training courses timely. Required Work Experience: Three years phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections. Keyboard/data entry experience. Flexible and available based on staffing needs, which includes weekends, holidays, on-call and overtime. Must have reliable transportation, valid driver's license, and clean driving record, if applicable. Required Education High school diploma or equivalent. Medical training: medical assistant or paramedic training preferred. Phlebotomy certification preferred. Required in California, Nevada, and Washington. The position requires the ability to effectively communicate in English.

Phlebotomist III Territory - Irmo, SC, Monday to Friday, 7:00 AM to 5:30 PM, with rotational weekends Pay range: $23.11+ per hour Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits information: We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Travel within an assigned territory to deliver professional phlebotomy services at assigned Patient Service Centers (PSCs), Client Offices (IOPs), or other sites. Ensure accurate specimen collection, patient identification, and adherence to testing protocols to support high-quality laboratory results. Communicate effectively to create a professional and efficient experience for patients, staff, and clients. Work independently with a consistently low error rate and handle more complex collections and patient/client situations. Demonstrate the Quest 5Cs- Customer First, Care, Collaboration, Curiosity, and Continuous Improvement in all interactions to uphold service and operational excellence. Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. Specimen Collection & Processing Perform specimen collections following established procedures for a variety of tests, including but not limited to venipuncture and capillary draws. Comfortable and capable of frequently handling difficult draws, including pediatric, geriatric, and hard sticks with minimal error. Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary. Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order. Research test/client information and confirm and verify all written and electronic orders by utilizing lab technology systems or directory of services. Patient Experience & Customer Service Provide exemplary professional, respectful, and efficient service to all patients and clients. Use strong verbal and written communications, problem-solving, and collaboration skills to complete daily procedures and address patient questions. Perform highly accurate data entry for patient registration, test order entry, and billing information. Communicate collection procedures clearly and address patient questions. Maintain a clean, orderly, and welcoming collection environment. Handle multiple priorities in a high-volume setting. Site Support and Travel Provide coverage across PSC and IOP locations within the assigned territory with minimal notice. Ensure that daily activities of the office are completed accurately and on time. Maintain reliable transportation and meet travel expectations for the role including having a valid driver license, and clean driving record, if applicable. May act as a mentor to on-site staff, providing guidance and support. Operations & Compliance Serves as a subject matter expert for complex specimen requirements, special processing, troubleshooting specimen issues, and with knowledge of the business. Demonstrates strong judgment in independently adapting to operational needs and ensuring workflow continuity. Obtain identification and accurately enter billing information and collect payments when required, following corporate policies. Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information. Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation. Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones. Complete all training and maintain current phlebotomy skills and knowledge. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Required Work Experience: Three years of phlebotomy experience required. Preferred Work Experience: Customer service in a retail or service environment. Physical and Mental Requirements: Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed). Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods. Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling. Extensive use of phone and computer; frequently communicating in English with patients and clients. Knowledge: Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws. Skills: Ability to work independently, performing accurate, error‑free work in a fast‑paced setting, with minimal on–site supervision. Proven track record as a phlebotomist, including pediatric and geriatric collections. Strong communication skills and ability to adapt to change. Keyboard/data entry experience. Required: High School diploma or equivalent. Phlebotomy certification required in CA, NV, WA, and LA. Travel up to 75% English Required Preferred: Phlebotomy accredited program, medical assistant or paramedic training. Education High School Diploma or Equivalent (Required) Languages English (Required) Licenses and Certifications Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana) (Required) Professional medical certification strongly desired (medical assistant, phlebotomy, or similar) (Preferred) Work Requirements Travel Required

Amwins Connect's mission is to seamlessly connect every point of the benefits journey for brokers, carriers, and their clients with continuous innovation and extraordinary service from passionate people. At Amwins our people are our greatest asset. We hire the best talent in the industry and provide our employees with the tools to deliver innovative insurance solutions. Here, talent is valued, success is celebrated, and great teamwork defines our culture. Our collaborative environment is the perfect place for you to contribute meaningful national strategies in a rapidly growing organization. Join our Amwins Connect team as a Jr. Broker Sales Representative! This position is remote for current South Carolina and Georgia residents only. This position is hybrid for current North Carolina residents only. This role effectively collaborates across all areas to ensure a positive customer experience that leads to sales results. The central purpose of this position is to provide a customer-centric focus, model purposeful leadership, and drive results for sales managers, Brokers & the firm. Responsibilities and Duties: Triage Team Inbox Review incoming emails Categorize emails based on type of work Create service request for work that is done by other departments Send initial replies to requests to maintain response times Small Group Quoting Generate quote for Employer Groups Provide revisions to existing quotes Create New Group/Hire Worksheets Create side by side illustrations of benefits/rates in Excel New Business Enter Supply orders in System Send out enrollment materials via email Gather new business materials and create service request for processing Collect materials to process Ease builds Verify participating providers using carrier websites Data Integrity Set up new brokers and contacts Turn on quoting and web access for brokers Qualifications & Competencies: Proficient in MS Office software, especially MS Outlook, intermediate Excel, MS teams Web based audio/video conferencing High School Diploma or General Education Degree (GED) University degree preferred Comprehensive organizational skills Clear, professional oral and written communication skills Ability to manage competing priorities, and negotiate mutually successful outcomes Collaborate and partner effectively with internal and external teams Strong problem-solving skills and solutions-oriented mind-set Snapshot of what Amwins provides to our team members: Compensation includes a salary commensurate with experience Position eligible for annual bonus Full benefits package available Most benefits available first day of employment Generous Paid Time Off (PTO) Collaborative, continuing education focused work environment Career advancement opportunities The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Personal Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for personal lines of insurance to include processing and invoicing policies, endorsements, audits, and cancellations. Supervisory Responsibilities: None Essential Tasks: Preparing and processing endorsements requests for submission to insurance carriers, including invoicing, and timely follow-up to confirm receipt. Verification of rates, exposures, and prior premiums to ensure accurate policy records. Handling/processing policy cancellations, billing inquiries, and related issues with attention to detail and efficiency. Work closely with Senior Insurance Managers for the review and approval of endorsements and renewals. Provide exceptional client service and support policy retention efforts through proactive communication and problem-solving. Respond to and process certificate of insurance (COI), ID Cards, and billing questions as needed. Maintain accurate and organized agency files, and process incoming mail and service requests promptly. Adhere to established agency procedures and best practices. Foster strong working relationships with both clients and internal stakeholders to support overall service excellence. Ability to perform other duties as assigned. Core Competencies: Ability to Analyze and Solve Problems: Skill in recognizing challenges, exploring options, and implementing effective solutions in a timely manner Attention to Detail: A strong focus on completing tasks and projects accurately and thoroughly Communication Skills: Capable of expressing ideas clearly in both verbal and written forms and engaging with various audiences Timely Task Completion: Ability to finish tasks and projects efficiently, managing resources and priorities effectively Team Collaboration: Willingness to work together with others, promoting teamwork and supporting shared goals Client Focus: Dedication to understanding and addressing the needs of clients and stakeholders to ensure their satisfaction Dependability: Acknowledgment of the importance of being present and punctual. Creative Thinking: Openness to suggesting new ideas and methods to improve processes and outcome Organizational Skills: Capability to prioritize tasks and manage multiple projects simultaneously Adaptability: Willingness to adjust to changing situations and priorities, showing resilience in a dynamic work environment Experience and Education: 2 years of experience in property and casualty servicing preferred Licensing and Credentials: Active Property and Casualty license required (company will help candidate obtain licensure if needed) Systems: Working knowledge of Microsoft Excel, Word, and Outlook Applied Epic experience preferred, but knowledge of similar Account Management System (AMS) is acceptable Familiarity of carrier systems Physical Requirements: Ability to lift 25 pounds Repeated use of sight to read documents and computer screens Repeated use of hearing and speech to communicate on telephone and in person Repetitive hand movements, such as keyboarding, writing, 10-key Walking, bending, sitting, reaching and stretching in all directions Benefits & Compensation: Higginbotham offers medical, dental, vision, prescription drug coverage, 401K, equity prescription incentive plan as well as multiple supplemental benefits for physical, emotional, and financial wellbeing. Company paid holidays, plus PTO Employee Wellness Program Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Higginbotham Insurance Agency, Inc., and our partners, will not accept unsolicited potential placements from any source other than directly from the candidate or a vendor partner under MSA with Higginbotham. Please do not contact or send unsolicited potential placements to our team members. *Applications will be accepted until the position is filled Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.