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Job Title: Customs Brokerage Specialist Job Location: Columbia, SC DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html We have an outstanding career opportunity for a Customs Brokerage Specialist in our Columbia, South Carolina facility. As a Customs Entry Processing Agent you will be responsible for completing the customs entry documentation into our computerized system for our customers. Come join our DHL team and establish a career with the largest global transportation and logistics company! Key Responsibilities: Enter new customer orders into our DHL computerized system to obtain release of cargo Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion Completes document auto upload as needed into DHL computerized system Work with importer to obtain missing information via telephone or email Maintains positive and professional customer relationships (internal and external) Processing of medium complexity air/ocean shipments and requires more thorough understanding of SPI (Special Program Indicator) related to FTAs (Free Trade Agreements) and PGA’s (Participating Government Agencies) May be assigned additional tasks as needed Skills and Qualifications: HS diploma or GED required Keyboarding / 10 key data processing skills required Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience required Exceptional customer service skills Strong communication skills Flexibility to work various shifts: days, evenings, nights, or weekends Minimum of 1-2 years of experience in area of responsibility Pay Rate: $19.39 - $25.85/hr. (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. #LI-RL2

Job Title: Customs Brokerage Specialist Job Location: Columbia, SC DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html We have an outstanding career opportunity for a Customs Brokerage Specialist in our Columbia, South Carolina facility. As a Customs Entry Processing Agent you will be responsible for completing the customs entry documentation into our computerized system for our customers. Come join our DHL team and establish a career with the largest global transportation and logistics company! Key Responsibilities: Enter new customer orders into our DHL computerized system to obtain release of cargo Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion Completes document auto upload as needed into DHL computerized system Work with importer to obtain missing information via telephone or email Maintains positive and professional customer relationships (internal and external) Processing of medium complexity air/ocean shipments and requires more thorough understanding of SPI (Special Program Indicator) related to FTAs (Free Trade Agreements) and PGA’s (Participating Government Agencies) May be assigned additional tasks as needed Skills and Qualifications: HS diploma or GED required Keyboarding / 10 key data processing skills required Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience required Exceptional customer service skills Strong communication skills Flexibility to work various shifts: days, evenings, nights, or weekends Minimum of 1-2 years of experience in area of responsibility Pay Rate: $19.39 - $25.85/hr. (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. #LI-RL2

Job Title: Customs Brokerage Specialist Job Location: Columbia, SC DHL Global Forwarding manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dhl-usa.com/en/careers/jobs.html We have an outstanding career opportunity for a Customs Brokerage Specialist in our Columbia, South Carolina facility. As a Customs Entry Processing Agent you will be responsible for completing the customs entry documentation into our computerized system for our customers. Come join our DHL team and establish a career with the largest global transportation and logistics company! Key Responsibilities: Enter new customer orders into our DHL computerized system to obtain release of cargo Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion Completes document auto upload as needed into DHL computerized system Work with importer to obtain missing information via telephone or email Maintains positive and professional customer relationships (internal and external) Processing of medium complexity air/ocean shipments and requires more thorough understanding of SPI (Special Program Indicator) related to FTAs (Free Trade Agreements) and PGA’s (Participating Government Agencies) May be assigned additional tasks as needed Skills and Qualifications: HS diploma or GED required Keyboarding / 10 key data processing skills required Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience required Exceptional customer service skills Strong communication skills Flexibility to work various shifts: days, evenings, nights, or weekends Minimum of 1-2 years of experience in area of responsibility Pay Rate: $19.39 - $25.85/hr. (Based on Experience) Benefits (All Non-Union Employees) Compensation: Competitive base salary plus role dependent performance-based incentives. 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution. Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate. Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions. Vision: Optional coverage for exams, frames, and contacts. Dental: Optional coverage for preventive, basic, and major services. Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days. Why Join DHL Global Forwarding? At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success. Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers. Equal Opportunity Employer DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Work Authorization Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role. #LI-RL2

JOB DESCRIPTION BRIDGE PRACTICE Michael Baker International has addressed bridge design, construction and preservation challenges with innovative and sustainable solutions. Exemplifying its depth and versatility in the bridge space, Michael Baker International, ranked Number Seven by Engineering News-Record in its annual ranking of Bridge Design Firms in the United States, has partnered with clients on a full spectrum of bridge types-from conventional grade separations to major, complex river crossings, including trusses, arches, box girders and cable-stayed bridges. DESCRIPTION As an NBIS Bridge Inspection Assistant Team Leader, you’ll collaborate with experienced professionals to inspect a wide variety of bridges and structures; helping to maintain the safety of the traveling public across South Carolina. RESPONSIBILITIES Assist Team Leaders to perform field inspections of bridges and other infrastructure and develop reports of findings and other supporting documentation. Coordinate with the team to ensure timely and accurate deliverables. PROFESSIONAL REQUIREMENTS 0-4 years of bridge inspection experience. Self-motivated with a strong work ethic and acumen for field work and report writing with proficiency in Microsoft Office. Strong communication skills with the proven ability to write clear reports, navigate complex software, and collaborate effectively with team members. Ability and desire to perform physically demanding field work (e.g., traversing rocky slopes and carrying ladders while working in varying weather conditions). Engineering degree from an accredited two- or four-year college or technical program is preferred but not required. COMPENSATION The approximate compensation range for this position is $60,000 to $85,000. This range is a good faith estimate for the position at the time of posting. Actual compensation is dependent upon factors such as education, qualifications, experience, skillset, and physical work location. BENEFITS We offer a comprehensive benefits package including: Medical, dental, and vision insurance 401(k) Retirement Plan Health Savings Account (HSA) Flexible Spending Account (FSA) Life, AD&D, short-term and long-term disability Professional and personal development Generous paid time off Commuter and wellness benefits #LI-KR2 #LI-ONSITE

*Job Overview* We are seeking a Service Clerk that is professional, focused and friendly to join our team. This position is perfect for individuals who enjoy working in a fast-paced environment. *Duties, Experience and Skills* * Assists Office Manager with inquiries and provide customer service. * Must have the ability to comprehend, take notes and communicate effectively. * Must have 3 years stable work experience in QuickBooks invoice processing. * Must have 3 years stable work experience in purchase orders and accounts payable processing. * Must be able to coordinate and monitor service debit/credit card daily purchases. * Must be able to update existing Excel spreadsheets and produce reports. * Must have aptitude in basic math skills to complete all transactions accurately. * Must have strong attention to details and able to proof work before distribution. * Ability to maintain a clean and organized workspace. Job Type: Full-time Pay: $17.00 per hour Work Location: In person

Position Summary... What you'll do... Drives sales and financial performance in the Auto Care Center and service area by receiving and stocking merchandise ensuring effective merchandise presentation accurate and competitive pricing and proper signing and instock and inventory levels budgeting and forecasting sales assessing economic trends and community needs and ensuring that sales and profit goals are achieved and implementing plans to correct any deficiencies Provides customer service and assistance by acknowledging the customer identifying customer needs assisting with purchasing decisions locating merchandise resolving customer issues and concerns promoting products and services while maintaining a safe shopping environment creating and processing customer requests and service orders in accordance with company policies and procedures explaining Auto Care Center and automotive products and services ensuring technicians are trained and certified on service related procedures and staging customer vehicles and assisting with work flow as necessary Maintains the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise removing damaged or outofdate goods setting up cleaning and organizing product displays signing and pricing merchandise securing fragile and highshrink merchandise maintaining equipment in accordance with company guidelines handling customer and merchandise claims and returns zoning the area ordering arranging and organizing merchandise99 supplies and monitoring the Auto Care Center and automotive area for environmental disposal for example batteries tires oil and OSHA compliance and ensuring customer safety and satisfaction Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices Respect the Individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the Individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the Individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $65,000.00 - $80,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Regional Pay Zone (RPZ) (based on location) - Complex Structure (based on external factors that create challenges) ㅤ State Pay Differential: ㅤ This job has an additional differential to meet legislative requirements, where applicable. ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. 2 years experience in automotive service or service industry field. 1 year of supervisory experience. Valid driver's license For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training. For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility. Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.). Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Automotive Certification from Automotive Technical Institute, Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Experience in automotive service or service industry related field, Supervisory experience ASE Certification - Certification Primary Location... 2401 AUGUSTA RD, WEST COLUMBIA, SC 29169-4543, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Join our team in Columbia SC! Job Description Are you ready to lead with purpose, inspire others, and set the course for lasting success? Join the YMCA of Columbia as our next Staff Accountant—where your leadership strengthens community and builds meaningful connections. Located just minutes from Columbia, Lexington offers the perfect blend of small-town charm and vibrant growth. It is one of the fastest growing and most desirable communities in South Carolina. This is more than a job—it’s a chance to make a lasting difference every single day. This position supports the work of the YMCA of Columbia, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Staff Accountant supports the day-to-day financial operations of the YMCA of Columbia. Under the direction of the Vice President of Finance and Administration, this role is responsible for maintaining accurate accounting records, processing transactions, reconciling accounts, and assisting with internal and external reporting. The Staff Accountant also helps ensure compliance with GAAP and grant/donor requirements. This is a full-time position working 40 hours per week, Monday through Friday, in the office. Qualifications -Bachelor's degree in accounting or equivalent. Finance or related field (CPA is a plus but not required) -1-3 years of accounting or bookkeeping experience. -Solid understanding of Accounting Principles. -Experience with general ledger accounting, software (SGA or similar). -Good written and verbal communication skills are needed to interact with internal staff and external vendors. -Strong organizational and problem-solving skills. -Accuracy, attention to detail, and the ability to meet deadlines are critical. -Nonprofit accounting experience a plus but not required. EFFECT ON END RESULTS: -Timely and accurate financial transactions and reconciliations. -Consistent support for financial reporting and audit preparation. -Reliable and responsive support for the accounting team. -Efficient and accurate processing of accounts payable and vendor records. Essential Functions Month-End Close & Financial Reporting -Assist with monthly and year-end close processes. -Prepare and post journal entries. -Perform general ledger, bank, and credit card reconciliations. -Assist in preparation of internal financial reports. -Assist with variance analysis and ad-hoc reporting. Accounts Payable & Cash Disbursements -Process vendor invoices and employee reimbursements. -Ensure invoices are coded properly with the chart of accounts and paid out timely. -Maintain vendor files and 1099 information. Audit & Compliance Support -Support annual audit by preparing schedules and documentation. -Assist with grant and donor compliance tracking as needed. -Help implement recommendations from external audits. Cash Management -Assist in maintaining cash flow reports and daily banking activities, such as deposits and reconciliations. Budget & Planning Support -Assist in budget uploads and system entry. -Prepare analysis as needed to support the budgeting process. -Support data collection and preparation for budgeting cycles. Systems & Internal Controls -Enter and maintain data in accounting systems (SGA, Daxko, etc.). -Help ensure adherence to internal control processes for accuracy and integrity of financial information. Payroll -Enter and maintain payroll data in applicable systems (SGA, Paycom, YERDI) Other Duties -Provide cross-coverage for accounting team during absences. -Assist Vice President of Finance and Administration and CEO with other tasks and projects as assigned. -Work cross collaboratively with HR, Systems and other internal teams as well as third-party auditors, bankers, members and funders to move the mission forward Continuous Improvements -Identify opportunities for continuous improvement to support the organization. WORK ENVIRONMENT & PHYSICAL DEMANDS : -The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device. -The employee frequently is required to sit and reach and must be able to move around the work environment. -The employee must occasionally lift and/or move up to 10 pounds. -Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust. -The noise level in the work environment is usually moderate. -The work environment is an office setting with standard lighting, noise, and temperature. Cause-Driven Leadership Competencies -Communication & Influence -Fiscal Management -Program/Project Management

Description Job Description: Title: Process Improvement Analyst II – Process Excellence Candidates based in Florida are highly preferred Fully Remote: Florida, Georgia, North Carolina, South Carolina or Virginia candidates Required: 2-4 years process analyst, business process management, project management and/or related experience Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Process Improvement Analyst II plays a key role in evaluating, redesigning, and enhancing business processes across functional areas. This role supports IOA’s operational excellence by applying process improvement methodologies, conducting research and analysis, and partnering with cross-functional teams to deliver meaningful, measurable improvements. The Analyst II works on initiatives of moderate to high complexity, balancing independent decision-making with collaboration and consultation from senior peers. They contribute to change management efforts, identify optimization opportunities, and ensure process improvements are implemented smoothly and effectively. Key Responsibilities: Process Evaluation & Design: Assess, map, and redesign business processes using established methodologies to enhance quality, efficiency, and consistency. Process Improvement Methodologies: Apply techniques such as Lean, Six Sigma, ISO, Agile, or related frameworks to diagnose issues and recommend solutions. Data & Root Cause Analysis: Collect, analyze, and interpret data to uncover trends, identify bottlenecks, and validate opportunities for improvement. Project Participation & Leadership: Lead or support multiple process improvement initiatives, coordinating tasks and timelines with moderate supervision. Cross-Functional Collaboration: Facilitate working sessions with stakeholders across departments to build consensus and ensure alignment throughout improvement efforts. Change Management Support: Assist in communicating, implementing, and reinforcing new or updated processes while helping stakeholders adapt effectively. Documentation & Workflow Development: Create detailed process documentation, workflows, diagrams, and training materials to support adoption and knowledge transfer. Performance Monitoring: Support the development of metrics, dashboards, or monitoring tools to track process effectiveness and sustainability. Stakeholder Consultation: Partner with business units to identify improvement opportunities and provide recommendations aligned with organizational goals. Training & Presentations: Deliver process-related presentations or training as needed to support project understanding and alignment. Quality & Compliance Focus: Engage in quality improvement initiatives and ensure processes meet IOA standards, regulatory requirements, and best practices. Risk Awareness: Support process reviews that consider operational risks, ensuring redesigns address compliance and quality implications. Process Integration: Assist in integrating updated processes within existing systems and business operations, coordinating with impacted teams. Industry & Organizational Knowledge: Maintain awareness of relevant insurance industry processes, trends, and regulatory practices to inform recommendations. Team Support & Collaboration: Provide guidance to junior team members when needed and collaborate closely with peers on shared improvements. Ideal Candidate Qualifications: 2–4 years of experience in process analysis, business process management, project management, and/or related operational improvement work. Bachelor’s degree (preferred) OR a combination of training, certifications, and experience that provides equivalent knowledge. Demonstrated proficiency with at least one improvement or project methodology (e.g., Lean, Six Sigma, ISO, Agile, ADKAR, PMP). Strong analytical and problem‑solving skills with the ability to evaluate complex workflows and propose practical, scalable solutions. Effective communication skills with the ability to tailor messaging to various roles and levels across the organization. Proven ability to collaborate with cross‑functional teams, facilitate discussions, and build consensus. Strong organizational and time‑management skills, with experience coordinating multiple initiatives simultaneously. Solid understanding of business operations, process workflows, and insurance industry concepts preferred. What We Offer: Highly competitive pay rate based on relevant work experience. Compensation for travel and mileage. Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $70,000.00 to $85,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description Job Description: Title: Process Improvement Analyst II – Process Excellence Candidates based in Florida are highly preferred Fully Remote: Florida, Georgia, North Carolina, South Carolina or Virginia candidates Required: 2-4 years process analyst, business process management, project management and/or related experience Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Process Improvement Analyst II plays a key role in evaluating, redesigning, and enhancing business processes across functional areas. This role supports IOA’s operational excellence by applying process improvement methodologies, conducting research and analysis, and partnering with cross-functional teams to deliver meaningful, measurable improvements. The Analyst II works on initiatives of moderate to high complexity, balancing independent decision-making with collaboration and consultation from senior peers. They contribute to change management efforts, identify optimization opportunities, and ensure process improvements are implemented smoothly and effectively. Key Responsibilities: Process Evaluation & Design: Assess, map, and redesign business processes using established methodologies to enhance quality, efficiency, and consistency. Process Improvement Methodologies: Apply techniques such as Lean, Six Sigma, ISO, Agile, or related frameworks to diagnose issues and recommend solutions. Data & Root Cause Analysis: Collect, analyze, and interpret data to uncover trends, identify bottlenecks, and validate opportunities for improvement. Project Participation & Leadership: Lead or support multiple process improvement initiatives, coordinating tasks and timelines with moderate supervision. Cross-Functional Collaboration: Facilitate working sessions with stakeholders across departments to build consensus and ensure alignment throughout improvement efforts. Change Management Support: Assist in communicating, implementing, and reinforcing new or updated processes while helping stakeholders adapt effectively. Documentation & Workflow Development: Create detailed process documentation, workflows, diagrams, and training materials to support adoption and knowledge transfer. Performance Monitoring: Support the development of metrics, dashboards, or monitoring tools to track process effectiveness and sustainability. Stakeholder Consultation: Partner with business units to identify improvement opportunities and provide recommendations aligned with organizational goals. Training & Presentations: Deliver process-related presentations or training as needed to support project understanding and alignment. Quality & Compliance Focus: Engage in quality improvement initiatives and ensure processes meet IOA standards, regulatory requirements, and best practices. Risk Awareness: Support process reviews that consider operational risks, ensuring redesigns address compliance and quality implications. Process Integration: Assist in integrating updated processes within existing systems and business operations, coordinating with impacted teams. Industry & Organizational Knowledge: Maintain awareness of relevant insurance industry processes, trends, and regulatory practices to inform recommendations. Team Support & Collaboration: Provide guidance to junior team members when needed and collaborate closely with peers on shared improvements. Ideal Candidate Qualifications: 2–4 years of experience in process analysis, business process management, project management, and/or related operational improvement work. Bachelor’s degree (preferred) OR a combination of training, certifications, and experience that provides equivalent knowledge. Demonstrated proficiency with at least one improvement or project methodology (e.g., Lean, Six Sigma, ISO, Agile, ADKAR, PMP). Strong analytical and problem‑solving skills with the ability to evaluate complex workflows and propose practical, scalable solutions. Effective communication skills with the ability to tailor messaging to various roles and levels across the organization. Proven ability to collaborate with cross‑functional teams, facilitate discussions, and build consensus. Strong organizational and time‑management skills, with experience coordinating multiple initiatives simultaneously. Solid understanding of business operations, process workflows, and insurance industry concepts preferred. What We Offer: Highly competitive pay rate based on relevant work experience. Compensation for travel and mileage. Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $70,000.00 to $85,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Description Job Description: Title: Process Improvement Analyst II – Process Excellence Candidates based in Florida are highly preferred Fully Remote: Florida, Georgia, North Carolina, South Carolina or Virginia candidates Required: 2-4 years process analyst, business process management, project management and/or related experience Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Process Improvement Analyst II plays a key role in evaluating, redesigning, and enhancing business processes across functional areas. This role supports IOA’s operational excellence by applying process improvement methodologies, conducting research and analysis, and partnering with cross-functional teams to deliver meaningful, measurable improvements. The Analyst II works on initiatives of moderate to high complexity, balancing independent decision-making with collaboration and consultation from senior peers. They contribute to change management efforts, identify optimization opportunities, and ensure process improvements are implemented smoothly and effectively. Key Responsibilities: Process Evaluation & Design: Assess, map, and redesign business processes using established methodologies to enhance quality, efficiency, and consistency. Process Improvement Methodologies: Apply techniques such as Lean, Six Sigma, ISO, Agile, or related frameworks to diagnose issues and recommend solutions. Data & Root Cause Analysis: Collect, analyze, and interpret data to uncover trends, identify bottlenecks, and validate opportunities for improvement. Project Participation & Leadership: Lead or support multiple process improvement initiatives, coordinating tasks and timelines with moderate supervision. Cross-Functional Collaboration: Facilitate working sessions with stakeholders across departments to build consensus and ensure alignment throughout improvement efforts. Change Management Support: Assist in communicating, implementing, and reinforcing new or updated processes while helping stakeholders adapt effectively. Documentation & Workflow Development: Create detailed process documentation, workflows, diagrams, and training materials to support adoption and knowledge transfer. Performance Monitoring: Support the development of metrics, dashboards, or monitoring tools to track process effectiveness and sustainability. Stakeholder Consultation: Partner with business units to identify improvement opportunities and provide recommendations aligned with organizational goals. Training & Presentations: Deliver process-related presentations or training as needed to support project understanding and alignment. Quality & Compliance Focus: Engage in quality improvement initiatives and ensure processes meet IOA standards, regulatory requirements, and best practices. Risk Awareness: Support process reviews that consider operational risks, ensuring redesigns address compliance and quality implications. Process Integration: Assist in integrating updated processes within existing systems and business operations, coordinating with impacted teams. Industry & Organizational Knowledge: Maintain awareness of relevant insurance industry processes, trends, and regulatory practices to inform recommendations. Team Support & Collaboration: Provide guidance to junior team members when needed and collaborate closely with peers on shared improvements. Ideal Candidate Qualifications: 2–4 years of experience in process analysis, business process management, project management, and/or related operational improvement work. Bachelor’s degree (preferred) OR a combination of training, certifications, and experience that provides equivalent knowledge. Demonstrated proficiency with at least one improvement or project methodology (e.g., Lean, Six Sigma, ISO, Agile, ADKAR, PMP). Strong analytical and problem‑solving skills with the ability to evaluate complex workflows and propose practical, scalable solutions. Effective communication skills with the ability to tailor messaging to various roles and levels across the organization. Proven ability to collaborate with cross‑functional teams, facilitate discussions, and build consensus. Strong organizational and time‑management skills, with experience coordinating multiple initiatives simultaneously. Solid understanding of business operations, process workflows, and insurance industry concepts preferred. What We Offer: Highly competitive pay rate based on relevant work experience. Compensation for travel and mileage. Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $70,000.00 to $85,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.