Food & Beverage

Job Posting Start Date 10-27-2025 Job Posting End Date 10-30-2025 Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary Principle Accountabilities: Performs complex engineering tests, checkouts, and development engineering tasks. Analyzes engineering test results, and implements changes to resolve problems. Collects data, analyzes results and implements procedures. Reviews project instructions and blueprints to ascertain test specifications, procedures, objectives, test equipment, nature of technical problem and possible solutions such as part redesign, substitution of material or parts or rearrangement of parts or subassemblies. Devises, fabricates and assembles new or modified mechanical components or assemblies for products such as industrial equipment and machinery, power equipment, server systems, machine tools and measuring instruments. Sets up and conducts tests of complete units and components under operational conditions to investigate design, or to obtain data for development, standardization, quality control and problem resolution Analyzes indicated and calculated test results in relation to design or rated specifications and test objectives, and modifies or adjusts equipment to meet specifications. Records test procedures and results, numerical and graphical data, and recommendations for changes in product or test method. Maintains software, documentation and equipment to the latest revision or operational specifications. Assists engineers in developing and designing hardware and software required to test customer products per their specifications. Trains technicians and operators on products, processes and equipment. SPECIALIZED JOB RESPONSIBILITIES may be required for certain positions. These could include one or more of the following duties: Assist with the development and delivery of customer presentations and interface with customers. Partner with engineers on outside third party developments Organize documentation (specifications, schematics, and procedures). Perform tests per customer specifications and requirements. Education / Experience Typically requires an Associates degree, military training, equivalent vocational training, or equivalent experience. Typically requires 8 years of related experience. Knowledge / Skills / Abilities Demonstrates advanced technical skills which may be used to conduct on-the-job training and/or lead/guide other employees. Highly skilled with ability to move between projects. Demonstrates broad knowledge of functional techniques and has input to process improvement. Applies new technologies and technological changes. Ability to write reports, business correspondence and procedures. Ability to effectively present information and respond to questions from managers and customers. Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions. Certificates, Licenses, Registrations Technical high school degree Scope / Impact May direct other employees; in some sites, functions as a working supervisor with large scope of responsibility. Decision Making / Discretion May make decisions or recommendations for team. Decisions may affect other teams. Supervision / Leadership Requires little to no instruction. Requires little to no supervision. Work Environment: While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, work that requires repetitive motion, toxic or caustic chemicals and risk of electrical shock. Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to handle small components, reach with hands and arms, stoop, kneel, crouch, crawl, talk and hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and depth perception. What you'll receive for the great work you provide: Full range of medical, dental, and vision plans Life Insurance Short-term and Long-term Disability Matching 401(k) Contributions Vacation and Paid Sick Time Tuition Reimbursement Job Category Production Engineering Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

*RBT/ ABA Therapist* In 2017, Bardin Behavioral Health began providing the midlands of South Carolina with ABA therapy. Our mission is to provide quality, evidence-based treatment to individuals with autism. We attribute our effectiveness to our unwavering adherence to professional ethics, individualized treatment packages based on functional behavior assessments, and coordination of care with providers in other specialties that are part of our clients’ treatment team. The Registered Behavior Technician (RBT) plays an integral role in tiered delivery of ABA therapy. The RBT implements the treatment plan written by the Board Certified Behavior Analyst (BCBA), records data on the programs in the treatment plan, updates graphs, and writes daily session notes. Of importance, at Bardin Behavioral Health, RBTs are part of the treatment team for their clients and provide the family and BCBA with updates about progress through treatment goals, efficacy of programs, and assist with efforts to coordinate care with other professionals. Position Summary: Interested applicants should: * Possess a driver’s license in good standing * Have current First Aid/BLS Certification * Clear a criminal background check * 2 years of college (Bachelor’s Degree preferred) * Experience providing services to individuals with developmental disabilities * Be certified as a Registered Behavior Technician with the BACB, or be willing to complete the RBT requirements. * Have excellent written and oral Communication Skills * Have the ability to lift or move 50 pounds and climb a flight of stairs. This position is part-time (10-20 hours/ week) Applicants should expect a work schedule within the hours of 9 am-6 pm Monday-Saturday We offer our RBTs: * Competitive Pay * Flexible Hours * supervision hours for the BCaBA exam or BCBA exam * reimbursement for time driving between appointments * Continuing Education and training on relevant behavior analytic topics * Open and Collaborative work environment _Bardin Behavioral Health is an Equal Opportunity Employer and it is our policy to provide equal employment opportunities to all people without regard to age, race, color, creed, religion, national origin, disability, gender, sexual orientation, veteran status, or any other basis prohibited by statute, and to promote the full realization of an inclusive employment and service policy._ Job Types: Full-time, Part-time Pay: $18.00 - $20.00 per hour Benefits: * 401(k) * Continuing education credits * Dental insurance * Flexible schedule * Health insurance * Opportunities for advancement * Professional development assistance * Referral program * Vision insurance Work Location: In person

PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional shopping experience. In addition, this position is responsible for training and developing Customer Service Associates. MAJOR RESPONSIBILITIES Customer Service A member of the store Junior Management Team. Act and work in a manner that is consistent with company’s core values. Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures. Provide direction to all Customer Service Associates to ensure a highly attentive and accurate level of customer service. Greet every customer in a helpful and courteous manner. Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out). Process customers at checkout using the point of sale (POS) system. Process customer refunds and exchanges according to established guidelines. Open and close registers. Follow established cash, check and charge card acceptance procedures. Answer the telephone according to accepted guidelines. Stock and tag merchandise displays as required. Create price tags and merchandise signs. Review and assess the performance of associates on a timely basis Train, develop and supervise and define workload for associates. Monitor associate retention and career development; communicate ideas to General Manager. Address and document unsatisfactory performance and policy violations of associates through administration of disciplinary action and performance counseling. Ensure compliance to scheduling, hiring, payroll and business planning processes. Monitor, maintain and follow company policies; support company expectations and systems. MINIMUM ELIGIBILITY REQUIREMENTS One year customer service/cashier supervisory experience and proven ability direct operations. Ability to perform in a high volume, highly complex location. Ability to demonstrate initiative and be a self-starter. Demonstrated proficiency in training associates. Excellent communication, delegation, follow-up, and analytical skills. Ability to exercise independent discretion and judgment in supervising a fast-paced environment adapting to change with a sense of urgency. This position description is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change at any time. WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT) While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate. PHYSICAL/SENSORY REQUIREMENTS Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position. This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change. Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards Bonus opportunities & career advancement opportunities at every level Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria) Work-life balance, including: Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1 Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Base Pay This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. Purpose The Receiving Associate is responsible for assisting in the warehouse operations of the retail store. In addition, the Receiving Associate is responsible for unloading, auditing, and staging product to recover store inventory. Full-Time and Part-Time Positions Available. Minimum Eligibility Requirements 1-2 years of previous warehouse experience preferred Experience driving a forklift is preferred Effective communication skills (oral and written) Attentive to detail Ability to work in different weather conditions Ability to work in a fast paced environment and meet established deadlines Available to work extended hours, especially during peak seasons Essential Functions Act in a manner that is consistent with the company’s core values Ensure products are staged for counting and inspection Ensure all receiving paperwork is properly completed Ensure products are stored properly to conserve space and comply with safety procedures Oversee the rotation of inventories within the warehouse Perform other related duties as directed by management Demonstrate a thorough understanding and compliance with the company’s safe lifting practices and standard operating procedures Complete required department and equipment training (must be forklift certified) Working Conditions (travel, hours, environment) While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy. Physical/Sensory Requirements Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Store Hours Monday - Friday 7:00 AM - 8:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Pickup Hours Monday - Friday 7:00 AM - 7:00 PM Saturday 8:00 AM - 7:00 PM Sunday 10:00 AM - 6:00 PM Benefits & Rewards Bonus opportunities & career advancement opportunities at every level Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria) Work-life balance, including: Paid vacation and sick time for eligible associates Paid holidays plus a personal holiday Paid Volunteer Time Off that starts on Day 1 Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Position Purpose: The DC Area Supervisor leads an hourly team and influences the entire distribution team to do the fast-paced work required to run the distribution center as efficiently, safely and productively as possible. This role will handle management responsibilities for the team members under his/her supervision. This role is responsible for ensuring prompt, efficient and accurate handling of merchandise as well as developing and implementing team goals. This role is responsible for hiring, evaluation, development, discipline, and termination of hourly associates. This role has management responsibilities for 20 to 30 hourly associates. Key Responsibilities: 45% Managing Process: Ensures all operations procedures are followed effectively, and identifies and recommends needed changes to Operations Manager and/or Assistant General Manager on the standardized processes for the functional area. Evaluates and analyzes current work methods and recommends ways to eliminate inefficiences. 25% Coaching and Developing Associates: Guides associates in daily operations, and monitors to ensure a high degree of productivity, safety, service and quality. Responsible for the training, coaching and feedback of hourly associates, and performs regular evaluations of associates through factual data and subjective observations. Uses discretion to provide coaching and counseling to associates regarding job performance, methods of performing job tasks. Resolves associate relations issues that arise in assigned functional area. Responsible for hiring, compensation, discipline and terminations of hourly associates in assigned department. Investigates operational errors to determine the cause and recommends corrective action where needed. 15% Drives Results: Maintains inventory accuracy and control; reviews reports identifies area of improvement for key metrics inclouding productivity, accuracy, quality and expenses. 15% Business Planning: Coordinats and monitors operations with the functional area to ensure performance production rates are consistent with business plan and pattern, reducing irregularities and damages. Reviews reports and business metrics to analyze and plan staffing needs for optimimum department operations. Additional Responsibilities: Other duties as assisgned by Operations Manager, Assistant General Manager or General Manager. Direct Manager/Direct Reports: This position typically reports to the Operations Manager. This position is accountable for the direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Flexibility to work various shifts Ability to relocate Preferred Qualifications: Bachelor's degree; Computer skills in software including Microsoft Office; Experience with Warehouse Management Systems; 3+ years supervisory experience in a related field; Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED. Preferred Education: No additional education Minimum Years of Work Experience: 2 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: People Management: Assesses skills and manages the work and productivity of others while coaching and developing talent. Financial Acumen: Utilizes fundamental concepts of finance to assist with managing budgets, forecast labor, and provides information to account for the financial impact of decision making. Creative Thinking: Demonstrates originality and imagination in thinking while developing a solution to a problem. Business Communication: Writes, speaks, and presents clearly and succintly across a variety of communication settings and adjusts communication style to the audience. Conflict Management: Views conflict as an opportunity to find common ground and gain cooperation from all parties. Reads situations quickly, actively listens, and settles disagreements and disputes equitably. Operations Systems: Understands and uses systems and tools used for day to day operation of a facility. Navigates the various DC operations systems in order to retrieve data accurately and effectively.

Join Our Team as an Overhead Crane Installer! Looking for skilled Installers/Ironworkers to be a part of a dynamic team that values teamwork and collaboration? Engineered Systems in the Lexington, SC area is seeking experienced Installers to join our growing team. Responsibilities: Work as part of a team to erect, install, and repair iron/steel structures Read and interpret blueprints and specifications to determine the layout of ironwork Operate heavy equipment and machinery to install and connect beams, columns and other iron components Ensure projects are completed on time and within budget Adhere to safety protocols and procedures at all times Qualifications: Experience erecting and connecting steel beams Ability to work at heights and in various temperatures Strong attention to detail and problem-solving skills Excellent teamwork and communication skills Valid Driver's License with good driving record Skilled with use of heavy equipment such as Lulls, forklifts, scissor lifts, etc. Availability to travel within the southeast. Ability to lift, push/pull 50lbs routinely. WHY JOIN ESI? Collaborative and Positive Work Environment Purpose-Driven Culture Great Benefit Packages: Health, Dental, Vision, Life, Disability, 401k with Company Match, Paid Time Off Employee Assistance Program Employee Benevolence Program About Engineered Systems: Engineered Systems is a leading crane and hoist supplier in in the southeast that specializes in providing innovative and sustainable solutions for a wide range of projects. With over 50 years of experience in the industry, we have built a reputation for excellence and professionalism. Our team of experts is committed to delivering superior results that exceed our clients' expectations. Join us at Engineered Systems and be a part of a team that values collaboration, integrity, and teamwork. #hc170755

Join Our Team as an Overhead Crane Installer for Engineered Systems in Lexington, SC! We are seeking a highly motivated and skilled individual to join our team as an Overhead Crane Installer for Engineered Systems in Lexington, SC. As an essential part of our team, you will be responsible for installing overhead cranes and hoists for our clients. Key Responsibilities: Installation and connection of steel for our overhead cranes Ensuring all work is completed accurately and safely Working closely with the engineering team to ensure project deadlines are met Providing excellent customer service and support Qualifications: The ideal candidate will have a proven track record of big steel experience and a strong attention to detail. Additionally, candidates must possess excellent communication skills, work well in a team environment, travel several days/week and have a good driving record. Benefits: At Engineered Systems, we value our employees and offer competitive benefits packages, including opportunities for career growth and advancement. Join our team and become a part of our family-like work environment, where your skills and contributions are truly appreciated. About Engineered Systems: Engineered Systems is a leading provider of reliable overhead crane solutions for a wide range of industries. With over 50 years of experience, we specialize in designing, manufacturing, and installing custom crane systems that meet the unique needs of our clients. Our team of skilled professionals is dedicated to delivering top-quality service and support to ensure the success of every project. #hc200946

At Trane Technologies® we Challenge Possible.Our brands – including Trane® and Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world. Job Summary: The PPAP Quality Coordinator is responsible for managing and coordinating the Production Part Approval Process (PPAP) to ensure that all products meet the required quality standards before they are approved for production. This role involves working closely with cross-functional teams, including engineering, manufacturing, and suppliers, to ensure compliance with customer and industry standards. Responsibilities: · Coordinate and manage the PPAP process for new product introductions, changes to existing products, and supplier parts. · Prepare and review PPAP documentation, including Process Flow Diagrams, PFMEA, Control Plans, and Measurement System Analysis (MSA). · Ensure all PPAP submissions meet customer requirements and industry standards (e.g., AIAG). · Collaborate with engineering and manufacturing teams to resolve any issues identified during the PPAP process. · Conduct capability studies and analyze data to ensure process stability and capability. · Maintain accurate records of PPAP submissions and approvals. · Communicate with customers and suppliers regarding PPAP status and requirements. · Participate in internal and external audits related to PPAP and quality management systems. · Provide training and support to team members on PPAP requirements and processes. · Continuously improve PPAP processes to enhance efficiency and effectiveness. Qualifications: · Strong knowledge of PPAP requirements and documentation. · Familiarity with quality management systems (e.g., ISO 9001, IATF 16949). · Proficiency in quality tools and methodologies, such as FMEA, Control Plans, and MSA. · Excellent analytical and problem-solving skills. · Strong communication and interpersonal skills. · Ability to work independently and as part of a team. · Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). This role has been designated by the Company as Safety Sensitive. We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world. We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

At Trane Technologies® we Challenge Possible.Our brands – including Trane® and Thermo King® - create access to cooling and comfort in buildings and homes, transport and protect food and perishables, connect customers to elevated performance with less environmental impact, dramatically reduce energy demands and carbon emissions, and innovate with a better world in mind. We boldly challenge what’s possible for a sustainable world. Job Duties Perform tasks such as initial validation of complaint, traceability, interim action/containment, failure analysis, disposition, and support problem-solving activities for both customer complaints and internal manufacturing issues; Complete quality requests to support the New Model Introduction teams with part measurements and analysis; Perform First Article Inspections and Design Capability Studies as required; Complete measurement equipment verifications, as required; Participate in gauge R&R studies for measurement system analysis; Collect and analyze data, and generate reports (Pareto, Statistical Process Control, and Process Capability Studies); Support the Value Stream and Quality Manager with Key Process Quality measures on a daily, weekly, and monthly basis; Support the Value Stream and Quality Engineers with the development, implementation, training, and use of Statistical Process Control; Participate in the Continuous Improvement Process to identify opportunities to improve the efficiency of the business and drive sustainable cost savings Demonstrate advanced measurement and inspection skills, including programming, troubleshooting, and application of assembly fixtures and measurement equipment; Develop advanced inspection methods; Assist with the development of inspection procedures and control plans; Participate in audit functions (product, process, and operating system), ensuring quality systems and products are consistent with internal documentation, standards, and customer requirements. Complete all other assignments as assigned by the supervisor Identify and document any problems relating to safety, product, process, and quality systems. Job Requirements Occasionally required to stand, walk, sit, bend, and squat. Must work in temperatures similar to outdoors within the surrounding region. Responsible for processing various products in accordance with all work instructions and quality and safety expectations Adhere to work standardization and associated training requirements Follow housekeeping standards and expectations Other duties as assigned Work Arrangement: This position is designed for On-Site. The Company has designated this role as Safety Sensitive. We offer competitive compensation and comprehensive benefits and programs that help our employees thrive in both their professional and personal lives. We are proud of our winning culture which is inclusive and respectful at its core. We share passion for serving customers, caring for others, and boldly challenging what’s possible for a sustainable world. We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.

Description Job Description: Title: Senior Account Associate - Commercial Lines Work Mode: Remote Eastern and Central Time Zones Only) | Location/Supporting: Melbourne, FL | Book Focus: Contractors Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. Key Responsibilities: Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. Contract Review: Assist in reviewing contracts to ensure proper coverages are included. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of customer service experience in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active licensing, professional designation (CISR) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Employee stock plan participation Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is 50-70K annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.