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Battery Technician Pay: $20.00–$25.00 per hour + bonus potential Benefits: Competitive pay, full benefits package, and Paid Time Off At Industrial Battery & Charger, Inc., we are a growing leader in the battery and charger industry committed to delivering reliable power solutions and exceptional customer service. We are currently seeking a skilled and motivated Battery Technician to join our expanding team. In this hands-on role, you will provide on-site maintenance, troubleshooting, and repair services for industrial batteries and charging systems. Your expertise and responsiveness will help minimize downtime for our customers and ensure their equipment remains operating safely and efficiently. Responsibilities Diagnose, repair, and maintain industrial batteries and chargers Perform preventative maintenance and system inspections Troubleshoot electrical and mechanical issues at customer locations Deliver timely, professional service while maintaining strong customer relationships Complete service documentation and communicate repair recommendations clearly Follow all company and safety procedures What We’re Looking For Mechanical and electrical troubleshooting experience preferred Strong problem-solving skills and attention to detail Ability to work independently and manage service calls efficiently Valid driver’s license and reliable transportation Excellent communication and customer service skills Join a company that values hard work, technical expertise, and professional growth while offering competitive compensation and advancement opportunities. Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off after 90 days Referral program Vision insurance

Join Synergy’s dynamic collections team as a Collections Coordinator! We're looking for a sharp, results-driven individual to actively manage our outstanding accounts and secure vital payments. Your commitment to detail and effective follow-up will directly impact our agency’s ability to provide continuous patient care. About the Role The Collections Coordinator is responsible for performing all collections functions after claims have been submitted and processed. This role involves proactive follow-up with payers, meticulous denial management, and accurate account reconciliation to maintain a healthy accounts receivable (AR). Key Responsibilities Payer Follow-up: Execute targeted follow-up on outstanding accounts with Medicare, Medicaid, and commercial carriers based on AR aging reports to facilitate timely payment. Denial Management: Thoroughly research the cause of payment denials (e.g., lack of authorization, documentation errors, untimely filing) and execute the necessary steps for resolution, correction, and resubmission or appeal. Appeals Processing: Prepare and submit formal appeals for denied claims, gathering required documentation (clinical and administrative) to overturn the payer's initial decision. Payment Reconciliation: Accurately reconcile posted payments with expected reimbursement, identifying discrepancies and contractual short-pays that require further follow-up. Self-Pay Collections: Manage the patient portion of collections, including generating and mailing statements, and communicating with patients regarding payment plans in a professional and compliant manner. Documentation: Document all collection activities, communications with payers, and status updates on the patient's account within the EMR system clearly and accurately. Trend Identification: Report on common denial codes and collection roadblocks to the Billing Lead or Director of RCM to help identify and resolve upstream process issues. Qualifications Required: Minimum of 1 year of experience in medical collections, accounts receivable follow-up, or denial appeals, with experience in Home Health or Hospice preferred. Solid working knowledge of reading and interpreting EOBs (Explanation of Benefits), RAs (Remittance Advices), and payer correspondence. Proven ability to submit claims and track payment status through payer portals and a dedicated EMR system. Familiarity with the Medicare appeals process (e.g., Redetermination). Skills and Competencies Exceptional detail orientation and analytical skills for denial research. Strong organizational skills and the ability to manage a large backlog of accounts. Excellent verbal and written communication skills for persistent yet professional payer interaction. Highly motivated, persistent, and results-oriented to meet collection goals. Commitment to compliance and ethical collection practices. If you are a resourceful coordinator ready to take on the challenge of optimizing our cash flow, apply to be our Collections Coordinator today! The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.

Want to learn more about The Scion Group? Check out our website. We're hiring immediately! We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas. The Scion Group seeks full-time and part-time temporary staff to support our apartment turnover period, lasting between 4-8-weeks. As temporary assistance for property Turnover, you will help us to provide a seamless move-out and move-in experience for our residents. Responsibilities: Performs miscellaneous maintenance duties as assigned by the manager including but not limited to painting, minor drywall repairs, replacing batteries, light bulbs, blinds and doors, caulking, power washing, trash removal and furniture removal/install. Participates in apartment inspections and assist in documentation of overall unit condition. Performs light housekeeping duties. Helps to keep grounds clean and free of debris and trash. May also perform general administrative assistance including but not limited to opening, closing and maintaining the office, clubhouse and amenities, maintaining office organization and file structure, logging and retrieving customer packages. Qualifications: All-in attitude and an eagerness to help in a variety of capacities! Good communication skills and a strong customer service mindset. Willing and able to lift and move equipment, trash bags, and other miscellaneous items both indoors and outdoors. Frequent physical movement is expected. Must be 18 years of age or older by date of start. Working Environment and Physical Demands: Extensive mobility including the ability to lift 100 lbs. as necessary, as well as ability to kneel, crouch, crawl and climb to reach items in need of repair Must be able to stand for long periods of time (8 hours or more per day) to perform the following physical activities: bending, climbing step ladders, lifting, carrying, grasping, gripping, turning, reaching above shoulders, pushing and pulling, climbing stairs; stooping and squat kneel. The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

Sanitation Supervisor Sanitation Specialists is looking for Sanitation Supervisor to join our team. We are a steadily growing company that contracts with several food processing facilities from coast to coast. We send our crews out after hours (graveyard shift) to make sure the facility machinery is sparkling clean, shiny & spotless, and ready for the next days' food products to be made. The great thing about Sanitation Specialists is that our company cares about its employees. We want you to know that we see all the hard work... Because of this, our company offers competitive wages and regular opportunities for performance reviews & pay rate increases!! RESPONSIBLITIES: Verify the work of Sanitors in your team, by following pathogen testing methods (e.g., ATP procedures). Interact with customer production, maintenance, and quality control personnel as needed to ensure that sanitation services and other deliverables are rendered in accordance with customer requirements. Instruct and train Sanitors regarding adherence to sanitation procedures, food safety standards, and workplace safety requirements. Review the work of Sanitors throughout the sanitation process and perform or assist with sanitation duties to ensure that all work has been performed properly and follows established food safety standards. Draw samples for testing analysis, follow pathogen testing procedures, take appropriate corrective action, and refer any testing or correction issues to the Sanitation Site Supervisor. Measure, weigh, or mix cleaning solutions according to established procedures and oversee the proper use of cleaning chemicals during the sanitation process. Ensure that Sanitors use correct color code equipment and tools throughout the sanitation process. Operate cleaning equipment to wash and remove impurities from food processing equipment. Monitor the use of sanitation chemicals and notify the Sanitation Supervisor when additional cleaning materials or supplies are needed. Accurately record time worked and review timekeeping at the end of each shift. Maintain a safe working environment by following established workplace health and safety procedures, including personal protective equipment usage, Lock Out/Tag Out processes, and HAZCOM programs. Promptly report any health and safety incidents to Sanitation Site Supervisor or Area HR Specialist pursuant to Company policies. Provide coverage for the Sanitation Site Supervisor when the Sanitation Site Supervisor is unavailable or absent from the worksite. QUALIFICATIONS: Work Experience: 3+ year of experience working as a Sanitor supervisor in a food manufacturing environment. Technical Training or Knowledge: Fundamental knowledge of industrial sanitation theory, CIP methods, chemistry verification techniques, and ATP testing. Professional Training or Knowledge: Intermediate knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the sanitary production or processing of food products. Dependable, respectful, and motivated. Proficient oral and written communication skills needed to understand and explain concepts relating to essential job functions. Proficient time management skills needed to complete assigned tasks in a timely manner. Ability to understand fundamental food safety standards, including GMP, SQF, BRC, HACCP, SSOPs, and quality control processes. Organized, detail-oriented, and able to work independently or as part of a team with a positive attitude. Willing to learn and attend classes or training regarding industry and company processes. Must be able to read and understand company documents pertinent to your position PHYSICAL REQUIRMENTS: The position is 25% seated work, 75% standing, walking, and moving. Employee may occasionally bend, kneel, and squat and must be able to lift and move up to 50 pounds. Ameri-Kleen, Inc and its subsidiary Sanitation Specialists are proud to be an Equal Opportunity Employer! Sanitation Specialists is a family-owned company that puts their employees first! Why Sanitation Specialists? "Because People Matter," because at our core, our people drive everything we do and how we do it. We have made sanitation our core business, making food safety our highest priority. Our purpose: Providing great careers for great people who are passionate about protecting the world's food supply. Hiring and retaining a competent team is essential in our line of work. In order to hire and retain the best, we offer competitive pay, excellent benefits, and a positive work culture. We are continually working to be an employer of choice.

Service Technician The Job The Service Technician plays a critical role in the success of Restaurant Technologies. Our Service Technicians are responsible for the installation and servicing of our advanced equipment in locations throughout the food service industry. As a Service Technician with Restaurant Technologies, you’ll install our core products for new customers and assist with customer training through troubleshooting and servicing. For existing customers, you will be responsible for service, repair and routine maintenance. Primary Job Accountabilities: Responsible for installing and maintaining our products in a safe, timely, and accurate manner. Meet and control operational goals and timelines- service labor per hour, first time right, 5S standards, etc. Comply with internal processes and procedures as well as all local and federally regulated requirements including DOT, OSHA, and HACCP. Maintain proper parts and supply levels in company service vehicles and proper paperwork standards. Communicate with customers to ensure product performance meets customer’s expectations. Efficiently and professionally service customers’ needs, training and coaching them on the system as needed. Utilize iPhone apps to perform multiple functions in role (parts, customer notes, clocking in/out) Position may include night installation work; schedule will vary based on customer demand & install schedule. Schedule: Wednesday to Saturday, 7 am start 4x10's $26 an hour to start plus shift differential for Saturdays! Great benefits and quarterly bonus potential. Education, Requirements & Competencies: Requirements: Must be 21 years of age with a valid driver’s license High School Diploma or Equivalent Ability to work within a team environment Ability to problem solving customer issues for install and service Ability to perform basic mechanical and/or electrical duties Strong customer focus and ability to respond to challenging customer situations in a positive manner Must meet Restaurant Technologies’ Fleet Safety requirements and maintain a clean driving record Ability to carry 50 pounds by hand Unrestricted ability to bend, stoop, squat, stand, walk, climb, twist, turn and reach out Ability to climb up and down a ladder as high as 20 feet in the air Preferred Experience: Vocational Training Inclusive Employer At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.” If you need assistance or an accommodation due to a disability, please contact us by email at RTCareers@rti-inc.com or call 1-888-796-4997. Restaurant Technologies is a Military & Veteran friendly company. Culture & Benefits Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance. We’ve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We’ve earned recognition as a “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota’s Fastest Growing Companies list. In addition, we’ve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner. Who We Are Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.

DAILY DUTIES / RESPONSIBILITIES: Candidate should be expert coder in both visual interfaces and web services construction. In addition, they should be expert in the most effective and efficient product development using Microsoft Visual Studio 2017, C#, ASP.NET, ASP.NET MVC 3 or higher, jQuery, Angular, PrimeNG, .NET, MS SQL Server 2016 enterprise server and TFS (Team Foundation Server). This includes code development, unit testing, source code management, build management, integration testing, and deployment. Major responsibilities of this position include the following: Interact with other software engineers and technical leaders to understand subsystem and component specifications and recommend changes to facilitate efficient and effective development. Interact with representatives of other industry and government groups to understand and/or recommend data interchange formats, APIs, messaging strategies, application server software, as well as hardware and virtual machine requirements. Design and document subsystems and system components consisting of (in OO terms) several objects working together to execute an encapsulated function of the larger system. Implement and debug subsystems and components. Write and execute tests for subsystems and components. Participate in integrated test sessions of components and subsystems on test and production servers Determine and communicate the implications of system-level decisions on subsystems and components and help determine how best to mitigate or take advantage of these implications. Determine and communicate the requirements and capabilities of components within the context of the larger system, project, and team. Support management of the team’s technical infrastructure (e.g., repository, build system, testing system) under guidance from the engineers or other project leads. Participate in efforts to share technology and expertise within the organization; mentor junior and aspiring software development engineers. Perform tasks efficiently and work together with team to ensure project success. Be a key contributor within the Web Application Development team to deliver the new Economic Services Re-Engineering project that will deliver a new Registration, Interview Center and Eligibilitysystem for DSS. Required Skills (rank in order of Importance): 7+ years of experience independently designing and implementing medium to large-scale software systems and components using .Net architectures. 5+ years’ experience developing data-driven applications utilizing SQL as part of the overall application architecture. 5+ years’ experience building web-based software systems, utilizing N-tier architectures, dynamic content, highly scalable approaches, and complex security models/implementations 2+ years of experience with Angular PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE): Preference will be given to experience related to Economic Services Eligibility applications (SNAP/TANF) system design and development Experience with Agile software development is a plus. REQUIRED EDUCATION: BS DEGREE OR EQUIVALENT WORK EXPERIENCE PREFERRED CERTIFICATIONS: MICROSOFT CERTIFICATION – DEVELOPMENT SIDE ADDITIONAL SKILLS: Knowledge of Microsoft operating systems and at least two application, database, messaging or web server systems. Successful design and implementation of multiple software components and subsystems. Ability to communicate the design and implementation of software systems including relevant strengths/weaknesses and reasons for implementation decisions. Ability to communicate (orally and written) effectively with technical, non-technical staff, and customers/stakeholders as needed or directed. Ability to communicate effectively with the DSS and other State information technology staff. Environments and TOOLS: MS Server 2012 R2 enterprise server, IIS 8.5 MS SQL Server 2016. TFS (Team Foundation Server) Microsoft Visual Studio 2010/2013/2015 C#, ASP.NET, .NET IIS ASP.NET MVC jQuery SSRS WCF Entity Framework 6 Responsive design Angular (PrimeNG) AngularJs Benefits at IntelliBee Long-Term Stability: Join us on a multi-year opportunities with room to grow. Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well. Future Planning: Enroll in our 401(k) program and invest in your financial security. GC Assistance: We support immediate Green Card processing, if required.

Advance your maintenance career with Morgan Properties- Where Growth and Opportunity Await! Now hiring Service Technicians! We are seeking a Service Technician with a "Whatever It Takes" approach to join our team! In this full-time role, you will be responsible for ensuring that the physical aspects of this apartment community meet both company standards and applicable laws. As the Service Technician, you will help to: • Be responsible for trouble-shooting service issues including, but not limited to, HVAC, general appliance, carpentry, electrical and plumbing. • Maintain interior and exterior areas in accordance with company standards, compliance requirements, and applicable laws • Respond promptly and efficiently to maintenance service tickets • Communicate clearly and professionally with residents and office staff regarding repairs and updates Compensation & Incentives • Base Pay: $17.00 – $25.00 • Up to 50% Rent Discount • Property Staff Shared Renewal Commissions • Morgan Essentials: $300 quarterly • On-Call Appreciation: $15/day for holding the on-call phone • Medical, Dental, and Vision Benefits • 401(k) Retirement Plan with Company Match • Generous Paid Time Off, including 10 holidays per year and sick leave Schedule: • Monday – Friday • Paid rotating on-call participation required • Must be available and prepared for emergency events • *Schedule subject to change based on business needs What We’ll Expect From You: • Active, valid driver’s license and a personal vehicle • HVAC / EPA / CFC certification preferred • One year of related experience or an equivalent combination of education and experience If you are hired at Morgan Properties, your overall compensation package will also be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range. Get To Know Us: Established in 1985 by Mitchell Morgan, Morgan Properties is a national real estate investment and management company headquartered in Conshohocken, Pennsylvania. Jonathan and Jason Morgan represent the next-generation leaders growing the platform and overseeing the business operations. Morgan Properties and its affiliates currently own and manage a multifamily portfolio comprised of more than 400 apartment communities and over 110,000 units located in 22 states. The Company is among the three largest multifamily owners in the nation and the largest in Pennsylvania, Maryland, and New York. With over 2,600 employees, Morgan Properties prides itself on its quick decision-making capabilities, strong capital relationships, and proven operational expertise.

Job Description: Title: Senior Account Associate - Commercial Lines Supporting: Longwood, FL | Hybrid Preferred: 2 days in office OR Fully Remote: candidates in Alabama, Florida, Georgia, North Carolina, South Carolina, Tennessee Book Focus: General | Requirement: active property & casualty license Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. Key Responsibilities: Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. Contract Review: Assist in reviewing contracts to ensure proper coverages are included. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of customer service experience in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty (P&C) licensing, professional designation (CISR) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $50,000.00 to $60,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

_*Join Our Winning Team as a Service "Maintenance" Technician!*_ Are you ready to join a dynamic team at a leading national multi-family management company? *About Us:* We are seeking a highly motivated and experienced Service Maintenance Technician in Columbia , SC. If you thrive in a fast-paced environment and can work independently, we invite you to explore this exciting opportunity. We offer a competitive salary and a comprehensive benefits package. *Position Summary:* As a Service Maintenance Technician, you will play a crucial role in maintaining the physical facilities and grounds of our community. Your work will ensure a safe and aesthetically pleasing environment for our residents and prospective residents. You will assist the Service Manager in all aspects of community maintenance, including preventive, corrective, and emergency maintenance tasks. *Job Responsibilities:* * Provide prompt and professional service to residents. * Efficiently complete work assignments and follow up on tasks to ensure thoroughness. * Notify management of maintenance issues and recommend solutions. * Maintain cleanliness, orderliness, and safety in the workshop or utility room. * Handle resident requests and complaints respectfully and effectively. * Take immediate action to correct any unsafe conditions on the property. * Assist in coordinating make-ready repairs and services, ensuring deadlines are met. * Maintain a professional demeanor while representing the company, including during after-hours and weekend work and property-related functions. * Keep accurate records of completed tasks as required by the Community Manager or Service Manager. * Report major repairs and requisitions to the Service Manager before expenditures. *Experience/Skills:* * Minimum two years of experience as a Service Technician. * Excellent interpersonal skills and the ability to work well within a team. * Strong communication skills and the ability to manage time effectively. * Willingness to work weekends, holidays, and respond to emergency service calls as needed. * Ability to diagnose and perform minor or routine maintenance and repairs daily. * EPA type 2 certification required _*Join Our Team:*_ We are committed to providing equal employment opportunities. 401K match Commissions, quarterly bonuses and retention bonuses Heath Care benefits *How to Apply:* If you are ready to take on this exciting opportunity and contribute to our team's success, apply now! Submit your application today to be considered for this position. Job Type: Full-time Pay: From $26.00 per hour Benefits: * 401(k) matching * Dental insurance * Employee assistance program * Employee discount * Health insurance * Health savings account * Life insurance * Paid time off * Professional development assistance * Vision insurance Work Location: In person

Job Description: Title: Senior Account Associate - Commercial Lines Supporting: Longwood, FL | Hybrid Preferred: 2 days in office OR Fully Remote: candidates in Alabama, Florida, Georgia, North Carolina, South Carolina, Tennessee Book Focus: General | Requirement: active property & casualty license Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts. Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met while safeguarding against liability associated with errors and omissions. Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs. Key Responsibilities: Team Leadership: Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate. Policy Management: Track policy expirations for existing clients, ensuring renewals are processed accurately and on time. Task Processing: Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters. New and Renewal Business Support: Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance. Contract Review: Assist in reviewing contracts to ensure proper coverages are included. Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. Policy Compliance: Stay updated on company policies and procedures. Continuous Improvement: Seek and adopt best practices to improve individual and team performance. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: 3+ years of customer service experience in the insurance industry Thorough knowledge of insurance brokerage and client needs Required active property & casualty (P&C) licensing, professional designation (CISR) preferred Strong analytical, problem-solving, and decision-making skills Exceptional customer service, communication, multitasking, and organizational skills Proficiency in MS Office (Outlook, Word, Excel) High School Diploma (or equivalent) What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $50,000.00 to $60,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.