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Job Description: Title: Billing Specialist – Shared Services Remote: candidates in Easter, Central or Mountain Time Zones | Supporting: Shared Services Seeking: 2 years of billing and account support experience, EPIC experience preferred Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Billing Specialist is responsible for processing Agency Bill transactions, including premiums, taxes, fees, installments, and related billing activities. This role ensures accurate and timely transaction entry within EPIC, supports internal teams with billing inquiries, and maintains high standards of data accuracy and operational efficiency. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines. Key Responsibilities: Agency Bill Processing: Process Agency Bill transactions in EPIC, including premiums, taxes, fees, installments, split receivables, and wholesale billing. Transaction Execution: Generate and process transactions based on carrier invoices, rating sheets, allocation spreadsheets, and supporting documentation. Specialized Billing: Process pre‑bill transactions and surplus lines activity in accordance with business requirements and regulatory guidelines. Data Validation: Review and verify EPIC data fields, including policy numbers, commissions, ICO/PPE, and related billing details before processing. Billing Coordination: Collaborate with Account Management and internal teams to address billing questions, corrections, and discrepancies. Issue Resolution: Investigate and resolve billing issues, coordinating with appropriate departments and processing adjustments as needed. Documentation Management: Associate and manage documentation within EPIC activity codes to ensure accuracy and audit readiness. System Utilization: Navigate EPIC and utilize Microsoft Office tools (Outlook, Excel, Word) to support daily billing functions and communication. Turnaround & Quality Management: Deliver accurate work within established timelines while maintaining strong attention to detail and quality standards. Process Improvement: Identify opportunities to improve billing workflows, efficiency, and accuracy within agency billing processes. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: Bachelor’s degree in Business, Accounting, Finance, or related field preferred; equivalent experience considered 2+ years of billing, accounting support, or customer service experience Experience with agency management systems (EPIC preferred) Strong attention to detail with the ability to manage high‑volume transactional work Proven analytical and problem‑solving skills Excellent verbal and written communication skills Proficiency in Microsoft Office applications, including Outlook, Excel, and Word Strong organizational, multitasking, and time‑management skills High level of personal integrity, accountability, and commitment to quality What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $40,000.00 - 60,000.00 annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Title: Billing Specialist – Shared Services Remote: candidates in Easter, Central or Mountain Time Zones | Supporting: Shared Services Seeking: 2 years of billing and account support experience, EPIC experience preferred Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Billing Specialist is responsible for processing Agency Bill transactions, including premiums, taxes, fees, installments, and related billing activities. This role ensures accurate and timely transaction entry within EPIC, supports internal teams with billing inquiries, and maintains high standards of data accuracy and operational efficiency. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines. Key Responsibilities: Agency Bill Processing: Process Agency Bill transactions in EPIC, including premiums, taxes, fees, installments, split receivables, and wholesale billing. Transaction Execution: Generate and process transactions based on carrier invoices, rating sheets, allocation spreadsheets, and supporting documentation. Specialized Billing: Process pre‑bill transactions and surplus lines activity in accordance with business requirements and regulatory guidelines. Data Validation: Review and verify EPIC data fields, including policy numbers, commissions, ICO/PPE, and related billing details before processing. Billing Coordination: Collaborate with Account Management and internal teams to address billing questions, corrections, and discrepancies. Issue Resolution: Investigate and resolve billing issues, coordinating with appropriate departments and processing adjustments as needed. Documentation Management: Associate and manage documentation within EPIC activity codes to ensure accuracy and audit readiness. System Utilization: Navigate EPIC and utilize Microsoft Office tools (Outlook, Excel, Word) to support daily billing functions and communication. Turnaround & Quality Management: Deliver accurate work within established timelines while maintaining strong attention to detail and quality standards. Process Improvement: Identify opportunities to improve billing workflows, efficiency, and accuracy within agency billing processes. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: Bachelor’s degree in Business, Accounting, Finance, or related field preferred; equivalent experience considered 2+ years of billing, accounting support, or customer service experience Experience with agency management systems (EPIC preferred) Strong attention to detail with the ability to manage high‑volume transactional work Proven analytical and problem‑solving skills Excellent verbal and written communication skills Proficiency in Microsoft Office applications, including Outlook, Excel, and Word Strong organizational, multitasking, and time‑management skills High level of personal integrity, accountability, and commitment to quality What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $40,000.00 - 60,000.00 annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Title: Billing Specialist – Shared Services Remote: candidates in Easter, Central or Mountain Time Zones | Supporting: Shared Services Seeking: 2 years of billing and account support experience, EPIC experience preferred Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Billing Specialist is responsible for processing Agency Bill transactions, including premiums, taxes, fees, installments, and related billing activities. This role ensures accurate and timely transaction entry within EPIC, supports internal teams with billing inquiries, and maintains high standards of data accuracy and operational efficiency. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines. Key Responsibilities: Agency Bill Processing: Process Agency Bill transactions in EPIC, including premiums, taxes, fees, installments, split receivables, and wholesale billing. Transaction Execution: Generate and process transactions based on carrier invoices, rating sheets, allocation spreadsheets, and supporting documentation. Specialized Billing: Process pre‑bill transactions and surplus lines activity in accordance with business requirements and regulatory guidelines. Data Validation: Review and verify EPIC data fields, including policy numbers, commissions, ICO/PPE, and related billing details before processing. Billing Coordination: Collaborate with Account Management and internal teams to address billing questions, corrections, and discrepancies. Issue Resolution: Investigate and resolve billing issues, coordinating with appropriate departments and processing adjustments as needed. Documentation Management: Associate and manage documentation within EPIC activity codes to ensure accuracy and audit readiness. System Utilization: Navigate EPIC and utilize Microsoft Office tools (Outlook, Excel, Word) to support daily billing functions and communication. Turnaround & Quality Management: Deliver accurate work within established timelines while maintaining strong attention to detail and quality standards. Process Improvement: Identify opportunities to improve billing workflows, efficiency, and accuracy within agency billing processes. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: Bachelor’s degree in Business, Accounting, Finance, or related field preferred; equivalent experience considered 2+ years of billing, accounting support, or customer service experience Experience with agency management systems (EPIC preferred) Strong attention to detail with the ability to manage high‑volume transactional work Proven analytical and problem‑solving skills Excellent verbal and written communication skills Proficiency in Microsoft Office applications, including Outlook, Excel, and Word Strong organizational, multitasking, and time‑management skills High level of personal integrity, accountability, and commitment to quality What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $40,000.00 - 60,000.00 annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Sheet Metal Mechanic (Commercial / Industrial) Columbia, SC | Walker White Mechanical Let’s be real… If you’re an experienced Sheet Metal Mechanic, you’ve probably dealt with at least one of these: Jobs that drag on with poor planning Crews that cut corners on safety Work that never gets recognized Pay that doesn’t match your skill level That’s not how we operate. At Walker White Mechanical, we’re building a team of professionals who take pride in their craft—and we back that up with strong leadership, consistent work, and a company culture that respects your time and skill. What’s Different Here Consistent commercial and industrial work (no constant stop/start jobs) Safety-first jobsites that are actually enforced Organized projects and strong leadership Respect for your experience and trade Real opportunity for career growth What You’ll Be Doing Fabricating, installing, and maintaining sheet metal systems Reading and working from blueprints and job specifications Cutting, shaping, and assembling ductwork and components Working with a solid crew to keep projects on schedule Ensuring work meets code, safety standards, and quality expectations What We’re Looking For 2+ years of sheet metal experience (commercial/industrial preferred) Ability to read and work from blueprints HVAC experience is a plus Strong attention to detail and work ethic Ability to work independently and as part of a team Valid driver’s license and reliable transportation OSHA certification is preferred What You Get in Return Competitive pay for experienced mechanics Comprehensive benefits Opportunities for advancement A team that respects your work and has your back Steady pipeline of projects About Walker White Mechanical We are a well-established mechanical contractor known for delivering high-quality HVAC, plumbing, and piping systems on commercial and industrial projects. Our reputation is built on quality work, safe jobsites, and taking care of our people. Ready for a better situation? If you’re tired of the same frustrations and ready to work somewhere that values your craft, this is your opportunity to make a move. Walker White Mechanical is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.

Job Description: Title: Billing Specialist – Shared Services Remote: candidates in Easter, Central or Mountain Time Zones | Supporting: Shared Services Seeking: 2 years of billing and account support experience, EPIC experience preferred Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Billing Specialist is responsible for processing Agency Bill transactions, including premiums, taxes, fees, installments, and related billing activities. This role ensures accurate and timely transaction entry within EPIC, supports internal teams with billing inquiries, and maintains high standards of data accuracy and operational efficiency. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines. Key Responsibilities: Agency Bill Processing: Process Agency Bill transactions in EPIC, including premiums, taxes, fees, installments, split receivables, and wholesale billing. Transaction Execution: Generate and process transactions based on carrier invoices, rating sheets, allocation spreadsheets, and supporting documentation. Specialized Billing: Process pre‑bill transactions and surplus lines activity in accordance with business requirements and regulatory guidelines. Data Validation: Review and verify EPIC data fields, including policy numbers, commissions, ICO/PPE, and related billing details before processing. Billing Coordination: Collaborate with Account Management and internal teams to address billing questions, corrections, and discrepancies. Issue Resolution: Investigate and resolve billing issues, coordinating with appropriate departments and processing adjustments as needed. Documentation Management: Associate and manage documentation within EPIC activity codes to ensure accuracy and audit readiness. System Utilization: Navigate EPIC and utilize Microsoft Office tools (Outlook, Excel, Word) to support daily billing functions and communication. Turnaround & Quality Management: Deliver accurate work within established timelines while maintaining strong attention to detail and quality standards. Process Improvement: Identify opportunities to improve billing workflows, efficiency, and accuracy within agency billing processes. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: Bachelor’s degree in Business, Accounting, Finance, or related field preferred; equivalent experience considered 2+ years of billing, accounting support, or customer service experience Experience with agency management systems (EPIC preferred) Strong attention to detail with the ability to manage high‑volume transactional work Proven analytical and problem‑solving skills Excellent verbal and written communication skills Proficiency in Microsoft Office applications, including Outlook, Excel, and Word Strong organizational, multitasking, and time‑management skills High level of personal integrity, accountability, and commitment to quality What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $40,000.00 - 60,000.00 annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

AVAILABLE SHIFTS Monday-Thursday-7:00am-5:30pm JOB PURPOSE This position is responsible for the fabrication of high precision machined components. A machine operator will run machining equipment and is responsible for the loading/unloading, measuring, and making routine dimensional adjustments. Machine Operators must follow all operator instructions along with strict adherence to the Quality System. DUTIES AND RESPONSIBILITIES Adhere to all Safety Principles. Adhere to all Quality System Standards. Operate simple to complex CNC machines including Saws, CNC lathes, Gun drill and CNC mills. Make required adjustments to maintain specifications utilizing engineering drawings, verbal instructions, written Operator instructions and boundary samples. Process components within established operator cycle times. Measure components and test complete assemblies using calibrated test and measuring equipment. Prepare required written documentation, i.e. Product Acceptance Records, Nonconforming Material Reports. All other duties, as assigned. QUALIFICATIONS High school diploma or equivalent 3-6 months related experience and/or training Ability to read and understand Safety Rules, Standard Operating Procedures, Work Instructions, and engineering drawings. Ability to operate CNC Equipment Ability to use common hand and power tools. Ability to use calibrated test and measuring equipment. Ability to communicate effectively with work group. Ability to apply problem solving techniques and implement corrective action. WORKING CONDITIONS Work is performed in an operational manufacturing warehouse environment. While performing regular duties, this position is exposed to various chemicals and solvents. May require working under stressful conditions or working irregular hours. PHYSICAL REQUIREMENTS This position requires prolonged standing, bending, stooping and stretching, and full range of body motion including handling and lifting up to 50 pounds frequently, manual and finger dexterity, as well as a normal range of hearing and vision. DIRECT REPORTS Not Applicable. Must be at least 18 years old. WE ARE AN EQUAL OPPORTUNITY EMPLOYER Export Control Compliance Notice This position may involve access to technology or software source code subject to U.S. export control laws (ITAR/EAR). Employment is contingent on verifying U.S. Person status or obtaining any necessary export license/confirming the availability of a license exception. Applicants must provide information for export control screening, which will be reviewed for compliance. Ferrous E&T may elect not to pursue a license or exception and may decline to proceed with an applicant on that basis.

Job Description: Title: Billing Specialist – Shared Services Remote: candidates in Easter, Central or Mountain Time Zones | Supporting: Shared Services Seeking: 2 years of billing and account support experience, EPIC experience preferred Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Billing Specialist is responsible for processing Agency Bill transactions, including premiums, taxes, fees, installments, and related billing activities. This role ensures accurate and timely transaction entry within EPIC, supports internal teams with billing inquiries, and maintains high standards of data accuracy and operational efficiency. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines. Key Responsibilities: Agency Bill Processing: Process Agency Bill transactions in EPIC, including premiums, taxes, fees, installments, split receivables, and wholesale billing. Transaction Execution: Generate and process transactions based on carrier invoices, rating sheets, allocation spreadsheets, and supporting documentation. Specialized Billing: Process pre‑bill transactions and surplus lines activity in accordance with business requirements and regulatory guidelines. Data Validation: Review and verify EPIC data fields, including policy numbers, commissions, ICO/PPE, and related billing details before processing. Billing Coordination: Collaborate with Account Management and internal teams to address billing questions, corrections, and discrepancies. Issue Resolution: Investigate and resolve billing issues, coordinating with appropriate departments and processing adjustments as needed. Documentation Management: Associate and manage documentation within EPIC activity codes to ensure accuracy and audit readiness. System Utilization: Navigate EPIC and utilize Microsoft Office tools (Outlook, Excel, Word) to support daily billing functions and communication. Turnaround & Quality Management: Deliver accurate work within established timelines while maintaining strong attention to detail and quality standards. Process Improvement: Identify opportunities to improve billing workflows, efficiency, and accuracy within agency billing processes. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: Bachelor’s degree in Business, Accounting, Finance, or related field preferred; equivalent experience considered 2+ years of billing, accounting support, or customer service experience Experience with agency management systems (EPIC preferred) Strong attention to detail with the ability to manage high‑volume transactional work Proven analytical and problem‑solving skills Excellent verbal and written communication skills Proficiency in Microsoft Office applications, including Outlook, Excel, and Word Strong organizational, multitasking, and time‑management skills High level of personal integrity, accountability, and commitment to quality What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $40,000.00 - 60,000.00 annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Title: Billing Specialist – Shared Services Remote: candidates in Easter, Central or Mountain Time Zones | Supporting: Shared Services Seeking: 2 years of billing and account support experience, EPIC experience preferred Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Billing Specialist is responsible for processing Agency Bill transactions, including premiums, taxes, fees, installments, and related billing activities. This role ensures accurate and timely transaction entry within EPIC, supports internal teams with billing inquiries, and maintains high standards of data accuracy and operational efficiency. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines. Key Responsibilities: Agency Bill Processing: Process Agency Bill transactions in EPIC, including premiums, taxes, fees, installments, split receivables, and wholesale billing. Transaction Execution: Generate and process transactions based on carrier invoices, rating sheets, allocation spreadsheets, and supporting documentation. Specialized Billing: Process pre‑bill transactions and surplus lines activity in accordance with business requirements and regulatory guidelines. Data Validation: Review and verify EPIC data fields, including policy numbers, commissions, ICO/PPE, and related billing details before processing. Billing Coordination: Collaborate with Account Management and internal teams to address billing questions, corrections, and discrepancies. Issue Resolution: Investigate and resolve billing issues, coordinating with appropriate departments and processing adjustments as needed. Documentation Management: Associate and manage documentation within EPIC activity codes to ensure accuracy and audit readiness. System Utilization: Navigate EPIC and utilize Microsoft Office tools (Outlook, Excel, Word) to support daily billing functions and communication. Turnaround & Quality Management: Deliver accurate work within established timelines while maintaining strong attention to detail and quality standards. Process Improvement: Identify opportunities to improve billing workflows, efficiency, and accuracy within agency billing processes. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: Bachelor’s degree in Business, Accounting, Finance, or related field preferred; equivalent experience considered 2+ years of billing, accounting support, or customer service experience Experience with agency management systems (EPIC preferred) Strong attention to detail with the ability to manage high‑volume transactional work Proven analytical and problem‑solving skills Excellent verbal and written communication skills Proficiency in Microsoft Office applications, including Outlook, Excel, and Word Strong organizational, multitasking, and time‑management skills High level of personal integrity, accountability, and commitment to quality What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $40,000.00 - 60,000.00 annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Title: Billing Specialist – Shared Services Remote: candidates in Easter, Central or Mountain Time Zones | Supporting: Shared Services Seeking: 2 years of billing and account support experience, EPIC experience preferred Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Billing Specialist is responsible for processing Agency Bill transactions, including premiums, taxes, fees, installments, and related billing activities. This role ensures accurate and timely transaction entry within EPIC, supports internal teams with billing inquiries, and maintains high standards of data accuracy and operational efficiency. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines. Key Responsibilities: Agency Bill Processing: Process Agency Bill transactions in EPIC, including premiums, taxes, fees, installments, split receivables, and wholesale billing. Transaction Execution: Generate and process transactions based on carrier invoices, rating sheets, allocation spreadsheets, and supporting documentation. Specialized Billing: Process pre‑bill transactions and surplus lines activity in accordance with business requirements and regulatory guidelines. Data Validation: Review and verify EPIC data fields, including policy numbers, commissions, ICO/PPE, and related billing details before processing. Billing Coordination: Collaborate with Account Management and internal teams to address billing questions, corrections, and discrepancies. Issue Resolution: Investigate and resolve billing issues, coordinating with appropriate departments and processing adjustments as needed. Documentation Management: Associate and manage documentation within EPIC activity codes to ensure accuracy and audit readiness. System Utilization: Navigate EPIC and utilize Microsoft Office tools (Outlook, Excel, Word) to support daily billing functions and communication. Turnaround & Quality Management: Deliver accurate work within established timelines while maintaining strong attention to detail and quality standards. Process Improvement: Identify opportunities to improve billing workflows, efficiency, and accuracy within agency billing processes. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: Bachelor’s degree in Business, Accounting, Finance, or related field preferred; equivalent experience considered 2+ years of billing, accounting support, or customer service experience Experience with agency management systems (EPIC preferred) Strong attention to detail with the ability to manage high‑volume transactional work Proven analytical and problem‑solving skills Excellent verbal and written communication skills Proficiency in Microsoft Office applications, including Outlook, Excel, and Word Strong organizational, multitasking, and time‑management skills High level of personal integrity, accountability, and commitment to quality What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $40,000.00 - 60,000.00 annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description: Title: Billing Specialist – Shared Services Remote: candidates in Easter, Central or Mountain Time Zones | Supporting: Shared Services Seeking: 2 years of billing and account support experience, EPIC experience preferred Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations About the Role: The Billing Specialist is responsible for processing Agency Bill transactions, including premiums, taxes, fees, installments, and related billing activities. This role ensures accurate and timely transaction entry within EPIC, supports internal teams with billing inquiries, and maintains high standards of data accuracy and operational efficiency. The Billing Specialist plays a critical role in supporting financial operations while delivering consistent, high‑quality results within established turnaround timelines. Key Responsibilities: Agency Bill Processing: Process Agency Bill transactions in EPIC, including premiums, taxes, fees, installments, split receivables, and wholesale billing. Transaction Execution: Generate and process transactions based on carrier invoices, rating sheets, allocation spreadsheets, and supporting documentation. Specialized Billing: Process pre‑bill transactions and surplus lines activity in accordance with business requirements and regulatory guidelines. Data Validation: Review and verify EPIC data fields, including policy numbers, commissions, ICO/PPE, and related billing details before processing. Billing Coordination: Collaborate with Account Management and internal teams to address billing questions, corrections, and discrepancies. Issue Resolution: Investigate and resolve billing issues, coordinating with appropriate departments and processing adjustments as needed. Documentation Management: Associate and manage documentation within EPIC activity codes to ensure accuracy and audit readiness. System Utilization: Navigate EPIC and utilize Microsoft Office tools (Outlook, Excel, Word) to support daily billing functions and communication. Turnaround & Quality Management: Deliver accurate work within established timelines while maintaining strong attention to detail and quality standards. Process Improvement: Identify opportunities to improve billing workflows, efficiency, and accuracy within agency billing processes. Champion IOA Values: Demonstrate integrity and leadership. Ideal Candidate Qualifications: Bachelor’s degree in Business, Accounting, Finance, or related field preferred; equivalent experience considered 2+ years of billing, accounting support, or customer service experience Experience with agency management systems (EPIC preferred) Strong attention to detail with the ability to manage high‑volume transactional work Proven analytical and problem‑solving skills Excellent verbal and written communication skills Proficiency in Microsoft Office applications, including Outlook, Excel, and Word Strong organizational, multitasking, and time‑management skills High level of personal integrity, accountability, and commitment to quality What We Offer: Competitive salaries and bonus potential Company-paid health insurance Paid holidays, vacations, and sick time 401K with employer match Professional growth and career progression opportunities Respectful culture and work/family life balance Community service commitment Supportive teammates and a rewarding work environment What to Expect (Application Process): 30-Minute Phone Screen, Online Assessments, and Interview(s) Salary Range The expected pay range for this position is $40,000.00 - 60,000.00 annually, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.