Food & Beverage

Associate Formulation Chemist Reports To: Vice President of Product Sales FLSA Status: Exempt Position Summary Envirde is seeking an Associate Formulation Chemist to help establish and grow our formulation and product development capabilities. This position will support the testing, development, and improvement of herbicide formulations, surfactants, adjuvants, and specialty chemical products used in vegetation management and agricultural markets. The successful candidate will play a key role in helping design and establish our formulation laboratory, develop testing protocols, troubleshoot product compatibility issues, and support our growing custom blending operation. This is an excellent opportunity for a motivated chemist who enjoys solving technical challenges and wants to be part of building something from the ground up. As the company grows, this position offers significant opportunities for increased responsibility, professional development, and technical leadership. Essential Duties and Responsibilities Exemplify Envirde's core values of Safety, Others, Integrity, Initiative, and Passion. Conduct compatibility testing of herbicides, adjuvants, surfactants, fertilizers, and other chemical products. Evaluate product stability and identify solutions for separation, settling, crystallization, precipitation, foaming, viscosity changes, and emulsion instability. Assist in the development and improvement of proprietary surfactants, adjuvants, and specialty chemical formulations. Perform laboratory testing including pH analysis, viscosity measurements, centrifuge testing, freeze-thaw evaluations, and accelerated aging studies. Research raw materials, formulation technologies, and product opportunities that support company growth objectives. Assist in developing laboratory procedures, testing methods, and quality standards. Maintain accurate laboratory records, test data, and technical documentation. Support troubleshooting efforts for blending, manufacturing, and product performance issues. Assist with product specifications, technical bulletins, safety documentation, and customer support materials. Collaborate with operations, sales, and management teams to support customer needs and product development initiatives. Stay current on industry trends, formulation technologies, and best practices related to agricultural and vegetation management products. Perform other duties as assigned. What Success Looks Like Within the first 12 months, the successful candidate will: Help establish Envirde's formulation laboratory and recommend equipment, supplies, and testing capabilities. Develop standardized compatibility and stability testing procedures. Build a database of formulation, compatibility, and performance data. Become a technical resource for the company's custom blending operation. Assist in identifying opportunities for proprietary surfactant and adjuvant products. Contribute to improving the stability, performance, and consistency of existing blend products. Qualifications Required Bachelor's degree in Chemistry, Agricultural Chemistry, Chemical Engineering, Biochemistry, or a related scientific field. Strong laboratory skills and understanding of scientific testing methods. Strong analytical thinking and problem-solving abilities. Excellent organizational skills and attention to detail. Effective written and verbal communication skills. Proficiency with Microsoft Office applications. Ability to work independently and as part of a team. Valid driver's license and acceptable driving record. Preferred Internship, undergraduate research, or work experience involving chemistry, formulation, product development, or agricultural chemicals. Knowledge of surfactants, emulsions, suspensions, and solution chemistry. Familiarity with laboratory equipment and testing procedures. Understanding of herbicides, adjuvants, fertilizers, or specialty chemicals. Experience collecting, analyzing, and reporting scientific data. Recent graduates with strong academic performance, laboratory experience, and a desire to build a career in formulation chemistry are encouraged to apply. Physical Requirements Ability to lift and carry up to 40 pounds. Ability to wear required personal protective equipment (PPE). Ability to stand, walk, bend, squat, reach, and perform laboratory activities for extended periods. Ability to work in laboratory, warehouse, and field environments. Ability to work safely around chemicals while following established safety procedures. Why Join Envirde? This is not a traditional laboratory position. At Envirde, you will have the opportunity to help build a formulation and product development program from the ground up. You will work directly with company leadership to establish laboratory capabilities, solve real-world formulation challenges, and support the development of products that serve customers throughout the vegetation management and agricultural industries. The successful candidate will gain hands-on experience in formulation science, product development, manufacturing support, and technical problem solving while helping shape the future direction of a growing business. Recent graduates and early-career chemists looking for an opportunity to learn, contribute, and grow with an entrepreneurial organization are encouraged to apply. Education Required Bachelors or better in Chemistry or related field Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Category/Area of Expertise: Retail Operations Job Requisition: 530395 Address: USA-SC-Columbia-7241 Broad River Rd Store Code: Store 01441 Managers (7223931) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE Ensure the proper receiving of DSD (Direct Store Delivery) product by following Food Lion policies and procedures. Responsible for maintaining standards in accordance with the standard practice manual, maximizing sales through excellent customer service and minimizing shrink through proper utilization of standard practice. DUTIES AND RESPONSIBILITIES • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, friendly, and accurate customer service to create a positive shopping experience • Courteous and helpful to other associates • Protect company assets through the proper and accurate receipt and return of DSD product • Demonstrate and execute proper vendor receiving policies established by Food Lion • Work with vendors to resolve vendor errors, policy violations or excessive inventory, etc. • Work with the Assistant Store Manager to ensure timely promotions by all vendors • Ensure weekly merchandising notes are implemented timely • Verify that DSD plan-o-grams are accurate • Account for daily and weekly DSD tickets, beer and wine invoices and properly file • Check EDI invoices to ensure there are no outstanding invoices • Handle all reclaim and damages • Responsible for consistently conducting CAO related activities, stocking, and rotating cigarette cartons • Understand and use company tools such as; average cost inventory system (ACIS) and ordering (CAO) • Maintain a complete understanding of and adherence to company guidelines, policies and standard practice • Understand and follow Food Safety and Workplace Safety guidelines and procedures • Observe and correct all unsafe conditions that could cause associate or customer accidents • Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty • Ensure compliance with local, state and federal regulations • Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code • Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses • Perform all other duties as assigned QUALIFICATIONS • High school graduate or equivalent preferred • Excellent interpersonal, organizational, communication and customer service skills • Ability and willingness to learn multiple tasks and technical requirements of the job • Ability to use technical information to solve problems • Must meet minimum age requirements to perform specific job functions • Must be able to meet the physical requirements of the position, with or without reasonable accommodations" PHYSICAL REQUIREMENTS • Ability to use computers and other communication systems required to perform job functions • Perform repetitive hand and arm motions • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion • Pull or push up to 75 lbs. on occasion • Stand 100% of the time, frequently walking short distances • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level • Meet established volume activity standards for the position • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time • Have sufficient visual ability to check ID cards, checks, invoices and other written documents" Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

JOB TITLE: Linen Distribution Manager DATE: August 8, 2019 REPORTS TO: Corporate Linen Distribution Manager Regional Area Manager SUPERVISES: Linen Distribution Technicians Delivery Drivers PRIMARY JOB FUNCTION The primary purpose of the Linen Distribution Manager position is to lead the utilization of linen in a health care facility. This includes supervising linen technicians responsible for the distribution and collection of linen, and ensuring customer needs are met through inventory analysis, quality control, and cost management. DUTIES AND RESPONSIBILITIES In accordance with Crown Standard Operating Procedures (SOPs,) lead the day-to-day activities of the linen distribution department including: Onboarding, training, and coaching of employees; Ensuring staffing meets the needs of the customer; Seeking out opportunities to improve utilization of linen. Coordinating with plant, fleet, and service personnel to ensure high-quality products are served to the customer in an efficient manner. Act as the primary representative of Crown during customer interactions. Receive both positive and negative feedback regarding personnel, product quality, and service levels; Follow-up with customers with a resolution after a concern is documented; Propose new business opportunities to increase Crown’s presence in the facility. Maintain accurate and appropriate inventory levels. Tools used for this function include: Internal inventory tracking software; Hand-counts of physical inventory levels; Routine audits of distribution points throughout the facility. Seek collaboration and/or assistance from senior managers at Crown when needed to resolve any issues. Must keep exceptional records regarding customer contacts, customer service issues, and details of resolution. OTHER FUNCTIONS AND RESPONSIBILITIES Any other duties as assigned or deemed necessary. Must be willing and able to work with both clean and soiled linen in accordance with Crown policies and procedures. QUALIFICATIONS 3+ years outside management experience Exceptional professional presence Exceptional problem-solving skills to resolve both customer and employee issues Proficiency in Microsoft Office products Comfortable in a team-based environment Bachelor's degree preferred INTERPERSONAL SKILLS The incumbent must consistently display a positive company outlook and an energetic style. Effectively managing a diverse team is essential to the success of the position. The manager must be comfortable working directly with upper management and/or ownership on development of relationships with the customer. Additionally, they must be comfortable working with all levels of the healthcare organization. DECISION MAKING ACCOUNTABILITY This position decision-making influence includes, but is not limited to: Employees’ work schedules; Quantities and schedule of linen to be delivered to the customer. REQUIRED LICENSES/CERTIFICATIONS Must have a valid Driver's License. PHYSICAL REQUIREMENTS/WORK ENVIRONMENT The Distribution Manager position is a “working manager” position. The incumbent can expect to: Walk 3-5 miles per day at the healthcare facility; Load/unload linen from transportation devices by reaching, bending, and lifting; Push/pull linen transportation devices that weigh in excess of 500 pounds; Encounter, and be expected to safely handle, soiled healthcare textiles; Spend 30-90 minutes per day in an office focusing on data entry, documentation, and other administrative responsibilities; Be “on-call” 24/7. Healthcare facilities operate 24 hours per day, 7 days per week. While the linen distribution team may not offer coverage every hour, the Linen Distribution Manager may field calls at any time. Flexibility is essential during times of peak demand, inclement weather, etc.

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives. Job summary: To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Production Specialist located in Columbia, SC. Reporting to the Production Manager the Production Specialist role is responsible for a variety of complex operations and duties in a production area. What a typical day looks like: Develops, maintains and improves assembly processes within area of responsibility. Evaluates process specifications periodically to decide if the specifications accurately reflect the process requirements and reviews process steps and reduces inefficiencies. Collaborate with the Quality Engineers on process improvement, monitoring tools, root causes and corrective actions. Drives production schedules and process related problems to closure. Supports engineering and the development labs with all new product introduction and development. Assists in the compliance of safety regulations, i.e. ISO and business controls. Provides production ready documentation (MPIs) with equipment setup and programs. Leads team in making process and efficiency improvements. Handles first calls in non-maintenance down issues and provides assistance to manufacturing support with implementing changes. Monitors equipment performance and makes minor adjustments such as set-ups, calibrations and alignments. Clears minor machine difficulties and performs maintenance and repairs under supervision of technician, engineer or supervisor. Assists operators by answering questions and demonstrating operations. Spot checks product to ensure quality levels are maintained. Stays current working with manufacturing support on process and equipment changes and upgrades. Must have knowledge and experience with assembly requirements. The experience we’re looking to add to our team: Typically requires a minimum of 6 years of related manufacturing experience. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information in small group situations. Requires understanding of and ability to use a wide variety of tools. Ability to read and comprehend simple instructions. KD07 What you'll receive for the great work you provide: Full range of medical, dental, and vision plans Life Insurance Short-term and Long-term Disability Matching 401(k) Contributions Vacation and Paid Sick Time Tuition Reimbursement Application Deadline: Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume. Job Posting Start Date 06-24-2026 Job Posting End Date 08-31-2026 Job Category Operations Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in your career growth and join our purpose - to make great products that create value and improve people’s lives. Job summary: To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Business Excellence Technician located in Columbia, SC. Reporting to the Business Excellence Manager the Business Excellence Technician role is responsible for continuously driving a culture of excellence in the organization, coaching and enabling waste removal activities using lean and six sigma approaches and tools and guiding actions to a sustainable conclusion. What a typical day looks like: Support lean and six sigma activities as defined in the GBE A3. Support in designing and building workstations, supermarket racks, benches, trolleys etc. Familiar with and able to use Moonshine tools and machines effectively. Ensure good 5S in the work area. Implement identified Best practices timely. Prepare and upload completed kaizen projects in the BE on-line Systems. Maintain and update various indicators on the lean gallery and other defined locations. The experience we’re looking to add to our team: Typically requires 2+ years of experience in related field. Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Experience using the following tools may be required: Pipe cutters, drills, power tools, lean and six sigma tools, maintain catalogue of work stations, trolleys etc. Demonstrates advanced technical skills which may be used to conduct on-the-job training and/or lead/guide other employees. Determines quality/testing methods/ procedures on new assignments. Demonstrates knowledge of advanced technologies as well as functional techniques and improves processes. KD07 What you'll receive for the great work you provide: Full range of medical, dental, and vision plans Life Insurance Short-term and Long-term Disability Matching 401(k) Contributions Vacation and Paid Sick Time Tuition Reimbursement Application Deadline: Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume. Job Posting Start Date 06-24-2026 Job Posting End Date 09-30-2026 Job Category Operational Excellence Is Sponsorship Available? No Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).

Reeves Construction Company, the Colas USA subsidiary that operates throughout the states North Carolina, South Carolina, Georgia, Florida, Missouri and Arkansas has been a key partner in the infrastructure growth of the Southeast and Midwest since the company’s founding in 1923. Reeves is a complete heavy civil highway and site development construction company dedicated to meet the specific needs of the roadway, airport, bridge, and military market. Reeves prides itself for its high company standards of safety, ethics, and performance. To learn more about Reeves visit www.reevescc.com. Throughout Colas USA, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company’s value chain. To learn more about the Colas USA Family of Companies, please visit www.colasusa.com. Mission Reeves Company is looking for a General Laborer (Asphalt Plant Ground Person) based at the Columbia Asphalt Plant. This position includes maintenance and upkeep of the asphalt plant, as well as various manual tasks including but not limited to the following: greasing the plant and keeping the plant working efficiently, checking and maintaining proper oil levels, laboring and minor servicing of the plant as needed, operating the plant, performing ground maintenance, and running the loader. Main Responsibilities Performs basic maintenance and service on asphalt plant as required. Ability to weld and use cutting torch is a plus. Cleans and maintain yard daily. Keep plant lubed and greased. Maintain oil levels of plant. Shoveling, sweeping, steam cleaning, painting, mechanical assistance, lifting, pushing and pulling various objects and raking. Other duties assigned by supervisor. Properly complete required paperwork/records regarding repairs and maintenance. Able to use good judgement in decision-making and be able to work with or without direct supervision. Willing to learn all aspects of the asphalt plant. Willing to work nights and weekends, if necessary. Education and Experience High school diploma or general education degree (GED), or one to three months related experience and/or training; or equivalent combinations of education and experience. Must be able to work nights (mostly night work). Must be able to perform each essential duty satisfactorily. Provide own transportation to and from work. Driving License (preferred). Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop; kneel; crouch or walk; talk or hear, and taste or smell. The employee must regularly lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee must have 20/40 vision, either naturally or with corrective lenses. Hearing should be excellent or corrected by audio device. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, outside weather conditions, and vibration. The employee is occasionally exposed to wet and/or humid conditions and toxic or caustic chemicals. The noise level in the work environment is usually very loud Benefits and Compensation Competitive pay & comprehensive benefits include paid holidays, vacation, life insurance, accidental death & dismemberment insurance, group health plan options (incl. medical, dental & vision, HSA, FSA), short term disability benefits & 401(k)/401(k) Roth w/company match. **This Organization Participates in E-Verify** **Drug-Free Workplace** Colas Inc. and its subsidiaries are an Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to: to meet the requirements of the role in which you are applying complete any part of the application process access or use the online application process and need an alternative method for applying Please contact Colas Inc. at 973-290-9082 or send an email to ColasRecruiter@colasinc.com.

Reeves Construction Company, the Colas USA subsidiary that operates throughout the states North Carolina, South Carolina, Georgia, Florida, Missouri and Arkansas has been a key partner in the infrastructure growth of the Southeast and Midwest since the company’s founding in 1923. Reeves is a complete heavy civil highway and site development construction company dedicated to meet the specific needs of the roadway, airport, bridge, and military market. Reeves prides itself for its high company standards of safety, ethics, and performance. To learn more about Reeves visit www.reevescc.com. Throughout Colas USA, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company’s value chain. To learn more about the Colas USA Family of Companies, please visit www.colasusa.com. Mission Reeves Company is looking for a General Laborer (Asphalt Plant Ground Person) based at the Columbia Asphalt Plant. This position includes maintenance and upkeep of the asphalt plant, as well as various manual tasks including but not limited to the following: greasing the plant and keeping the plant working efficiently, checking and maintaining proper oil levels, laboring and minor servicing of the plant as needed, operating the plant, performing ground maintenance, and running the loader. Main Responsibilities Performs basic maintenance and service on asphalt plant as required. Ability to weld and use cutting torch is a plus. Cleans and maintain yard daily. Keep plant lubed and greased. Maintain oil levels of plant. Shoveling, sweeping, steam cleaning, painting, mechanical assistance, lifting, pushing and pulling various objects and raking. Other duties assigned by supervisor. Properly complete required paperwork/records regarding repairs and maintenance. Able to use good judgement in decision-making and be able to work with or without direct supervision. Willing to learn all aspects of the asphalt plant. Willing to work nights and weekends, if necessary. Education and Experience High school diploma or general education degree (GED), or one to three months related experience and/or training; or equivalent combinations of education and experience. Must be able to work nights (mostly night work). Must be able to perform each essential duty satisfactorily. Provide own transportation to and from work. Driving License (preferred). Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop; kneel; crouch or walk; talk or hear, and taste or smell. The employee must regularly lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employee must have 20/40 vision, either naturally or with corrective lenses. Hearing should be excellent or corrected by audio device. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, outside weather conditions, and vibration. The employee is occasionally exposed to wet and/or humid conditions and toxic or caustic chemicals. The noise level in the work environment is usually very loud Benefits and Compensation Competitive pay & comprehensive benefits include paid holidays, vacation, life insurance, accidental death & dismemberment insurance, group health plan options (incl. medical, dental & vision, HSA, FSA), short term disability benefits & 401(k)/401(k) Roth w/company match. **This Organization Participates in E-Verify** **Drug-Free Workplace** Colas Inc. and its subsidiaries are an Equal Opportunity Employer. For details on the specifics of this commitment, If you are an individual with a disability and require a reasonable accommodation to: to meet the requirements of the role in which you are applying complete any part of the application process access or use the online application process and need an alternative method for applying Please contact Colas Inc. at 973-290-9082 or send an email to ColasRecruiter@colasinc.com.

Position Summary The Help Desk Support Technician is the first point of contact for all IT-related requests across Gateway Supply. This role is responsible for delivering timely, professional, and effective technical support for hardware, software, and network issues, while ensuring requests are properly documented, tracked, and resolved or escalated through the Ninja ticketing platform. Key Responsibilities End-User Support Provide first-line support via phone, email, in person and with remote tools Troubleshoot issues related to: Windows desktops and laptops Microsoft 365 (Outlook, Teams, OneDrive, etc.) Printers, scanners, and peripherals Mobile devices (iOS smartphones, tablets, Motorola M9090 scanners) Resolve common issues including: Password resets and account lockouts Application errors Connectivity and device performance issues Ticket Management & Documentation Create, update, and manage incidents and service requests in the Ninja platform Accurate documentation: User-reported issues Troubleshooting steps taken Final resolution and outcomes Prioritize requests based on urgency and business impact Maintain consistent communication with users throughout the support process Issue Resolution & Escalation Diagnose and resolve technical issues at first contact whenever possible Escalate complex or unresolved issues to appropriate IT team members Work with network, systems, and application teams to ensure resolution Coordinate with external vendors when necessary Equipment & User Support Assist with: New hire setup and onboarding User account provisioning and access changes Device configuration, deployment, and replacement Support office and branch users with hardware and software needs Assist with moves, adds, and changes across locations Perform periodic device inventory Operational Support Follow Gateway Supply IT policies and procedures for help desk operations Ensure critical issues are identified and escalated quickly Follow and contribute to internal documentation and knowledge base resources Identify recurring issues and recommend process or system improvements Requirements: Preferred Qualifications 1–3 years of experience in a help desk or IT support role Strong troubleshooting and analytical skills Working knowledge of: Windows operating systems Microsoft 365 platform Active Directory / user account management Experience with an IT ticketing system (Ninja or similar) Strong communication and customer service skills Experience supporting multiple locations or branch environments Basic networking knowledge (Wi-Fi, VPN, IP connectivity) Experience in distribution, warehouse, or supply chain environments Key Competencies Customer-focused mindset with strong responsiveness Ability to manage multiple priorities effectively Strong attention to detail and documentation quality Team-oriented with good escalation judgment Work Environment Office-based with occasional travel to branch locations Standard business hours with periodic after-hours support for critical issues Success Metrics Ticket resolution time and SLA performance First-contact resolution rate User satisfaction and feedback Quality and completeness of ticket documentation