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Early Intervention Specialist **Must reside in South Carolina for consideration** **Must have at least 1 year of Experience w Children 0-6 Yr** Are you seeking a career where your skills and passion for delivering quality care makes a positive difference in the lives of others? About Play is looking for an Early Interventionist to serve in the following areas & counties: [Midlands/Columbia/Lexington] Columbia NE Columbia | Lexington| Kershaw| Newberry| Elgin| Blythewood | Fairfield Our team is passionate, fun, creative and committed to serving and supporting families & children ages birth to six years who developmental delays or disabilities. About Play is looking to hire an Early Interventionists for Columbia, Lexington, Newberry, Kershaw, and Fairfield counties in South Carolina. We are looking for energetic, creative, motivated and passion-driven professionals with great time management and organizational skills. Visit our website at www.aboutplaysc.com if you want to learn more on how we change lives! Prior early interventionist, teaching and early child development experience preferred or recent & upcoming college graduate with a degree in a related field and a willingness for on-the-job training. Minimum requirements are a Bachelor’s Degree in Elementary Education, Early Childhood Education, Child Development, Social Work, Psychology, Sociology, Family & Consumer Science, or any related field, plus 1 year of documented experience working with children birth to six years old. Prior early interventionist experience preferred. OR Bachelor’s Degree in ANY field and 5 years of documented experience with infants and toddlers OR children age birth to 5 years with disabilities. Please be sure to include all work experience on your resume. Responsibilities and Duties Provide family-centered early intervention services to families with infants and toddlers with developmental delays or disabilities. Perform Family Training with the caregiver and child in their home, daycare or natural environment setting Provide training, education, and support to families in the areas of child development, parenting, and family functioning. Develop and implement strategies to promote the development of the child. Monitor the progress of the child and family. If this is you, come join our dynamic team if you are ready to make a difference and improve the lives of children and families! Job Type: Full-time Salary: A base salary of $40,000 a year & travel mileage reimbursement at .45 per mile up to a $565 reimbursable monthly cap. With mileage reimbursement there could be a compensation earnings of up to $46,780 annually. Location: Must reside in the counties listed above and the surrounding areas in South Carolina. APPLICATION: Applicant must respond and answer all questions & complete assessments for further consideration. **COVID-19 Vaccine is preferred** Benefits: 401(k) & 401(k) matching Dental insurance Health insurance Life insurance Short Term Disability Paid time off (Generous time off benefits, upon completion of Probationary period, sick leave hours available immediately after hire) Vision insurance Work Schedule: Monday to Friday (8:30 -5PM) Experience: 1 year (Preferred) - Prior early interventionist, teaching and early child development experience preferred or recent & upcoming college graduate with a degree in a related field and a willingness for on-the-job training. License/Certification: Driver's License (Required) & Reliable Car CPR, First Aid, and AED Certification (Heartsaver, Infant & Child) (Preferred) Willingness to travel: 50-75% (Preferred) TUHLex1FJH

Join LaundryLux Area Sales Manager What we are looking for: Develop and execute strategic relationships with potential customers across the vended and OPL (On-Premise Laundry) segments. Key target customers include laundromats, multi-store owners, hotels, nursing homes, fire stations, and new investors. The goal is to expand sales opportunities and reach within the vended and OPL sales territories. The role will involve a consultative sales approach, requiring deep knowledge of both OPL and vended business models. Responsibilities span the entire sales process—from identifying and pursuing new business opportunities to finalizing installations and providing customer training. Territory: Eastern Missouri and Southern Illinois Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux? Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment. Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company. LaundryLux Benefits: We offer a comprehensive benefits package including: Health benefits package including medical, dental & vision plans Life Insurance 401(k) with company matching Paid Time Off Paid Holidays Profit Sharing Employee Referral Program Mentorship Program Company Sponsored Training Tuition Reimbursement Back to the role: What you will do: Management of the existing customer relationships within territory with a focus on growing sales and market share in the marketplace Manage Open Sales Orders for shipment to your customer base. Maintain, grow, and manage the pipeline funnel of deals to create sales orders for Laundrylux. Execute in-market activities including investor events and cold calling. Participate in sales calls, conduct sales meetings, and educate inventors and store owners to support the business. Prospect, manage and close new business opportunities within your given territory. Gain clear understanding and catalogue of laundromats within assigned territory. Continually monitor key competitors within your assigned territory. Collect, analyze, and report information about any changes in competitors’ activities that will impact the company’s position in the territory. Suggest actions to mitigate the impact and improve the company’s position in the marketplace. Build customer relationships with prospective customers. Articulate solutions in terms of ROI to the client by establishing pain points through the consultative sales process. What you should have: Ability to travel as necessary to prospect/visit laundromats and investors within territory. Ability to travel as necessary to corporate office. Experience in prospecting: new business development, direct sales, and strategic planning. Communication proficiency Presentation skills Strategic thinker with customer centric focus Time management skills Detail-oriented, organized. Self-motivated with demonstrated energy, initiative, and drive for results. Ability to navigate ambiguity and make quick, smart decisions with limited information. Proficient in Word, Excel, and ability to learn other software programs. Education and Experience: 5+ years of sales experience Previous experience in the commercial laundry space preferred High school diploma or GED required. Travel Required: Yes Our Values: People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you! We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Our company participates in E-Verify.

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Operations Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customer and recommends trade-up and/or companion items. Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment. Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned. Training & Personal Development Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration. Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments. Basic Qualifications Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred Qualifications Prefer six months of experience in a retail environment. Prefer to have prior work experience with Walgreens. Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications. Prefer good computer skills. Prefer the knowledge of store inventory control. Prefer PTCB certification. We will consider employment of qualified applicants with arrest and conviction records. An Equal Opportunity Employer, including disability/veterans. The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits Salary Range: $16 - $18 / Hourly

We are seeking a detailed -oriented IT governance Analyst/technical writer to support the development and maintenance of IT governance documentation, polices, procedure and compliance-related documents. The Virginia Department of Transportation's Information Technology Division is seeking a team member to function as a Governance Analyst. The IT Governance practice at VDOT is focused on process improvement, standardization, reporting and risk minimization. It’s responsible for ensuring compliance. The Analyst will review processes & develop documentation to support Governance initiatives. The Analyst will also assist in issue resolution, operationalizing Governance practices, creating and socializing IT Governance artifacts (such as IT audit responses, control processes etc.) This position will also assist in extending the scope of ITD Governance, Security Architecture and Process Improvement. Responsibilities: The IT Governance Analyst is responsible for providing support to IT services, and will align IT investments with enterprise business goals, as well as Bureau and Agency guidance. Develop, update and maintain IT governance documents including IIMS, policies and guidelines. Translate complex technical and compliance concept into clear, understandable documentation Support technical writing and review for the division’s flagship governance documents and policies. Oversee the IT audit inquiry process by coordinating with internal auditors and customers to relay evidence of compliance to agency standards. Oversee the IT audit remediation process by coordinating with developers, engineers, and IT Leadership to rectify points of non-compliance to agency standards. Coordinate requirements submission and execution requirements for the Audit Kanban, ensuring an accurate level of detail and defined scope. Provide input into the augmentation of a governance model for ITD’s critical processes. Qualifications: Demonstrated knowledge or experience in process modeling with Microsoft Visio. Experience with drafting policy, technical briefings, business or executive-centered presentations, and reports Knowledge an Agile Project Management environment preferred. Knowledge of general IT Audit and Compliance response processes Understanding of IT Governance best practices, tools, with willingness to learn Commonwealth or Agency Implementation Ability to work independently, creatively, and analytically in a fast-paced, team environment. Attention to detail, strong listening skills, and good verbal and written communications are required. Skill Matrix: Knowledge and application of IT Governance and Compliance standards Required 7 Years Experience in Technical Writing, editing skills and policy documentation Required 7 Years Experience in Process Modeling Required 7 Years Power BI Experience Required 3 Years Experience in business writing and presenting Required 7 Years Microsoft Visio, Planner and SharePoint Online experience Required 7 Years

NORMAL DUTIES include the following. Move loads and organize work-in-process area. Maintain a clean work area to include sweeping. Stocks machine centers. Removes all waste at end of shift or as needed from machine centers. Provides back up to the Roll Handler as required. Complete daily check list. The Forklift Operator will also perform any other duties as assigned. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must have demonstrated the ability to perform each normal duty satisfactory in this classification and all lower classifications in this line of progression. Also, the ability to learn to perform the normal duties in the next classification in this line of progression. The requirements listed below are representative of the knowledge, skill, and/or ability required. License: Employee must have successfully completed the appropriate training programs for the operation of powered industrial trucks. EDUCATION and/or EXPERIENCE: High School diploma or general education degree (GED); or five years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and interpret written documents such as safety rules, operating and maintenance instructions, factory orders, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure (English and Metric systems), using whole numbers, common fractions, and decimals. Ability to read an English and Metric system tape measure. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an individual to successfully perform normal job functions While performing the duties of this job, an individual is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. An individual frequently is required to stoop, kneel, crouch, or crawl. An individual must regularly lift and/or move up to ten pounds, frequently lift and/or move up to twenty-five pounds, and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an individual encounters while performing the normal job functions. While performing the duties of this job, an individual regularly works near moving mechanical parts. An individual is occasionally exposed to wet and/or humid conditions and temperature variations. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the normal job functions. Education Preferred HS Equivalency or better Skills Preferred Typing Mathematical Skills Reasoning Ability Behaviors Preferred Enthusiastic: Shows intense and eager enjoyment and interest Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals Self-Starter: Inspired to perform without outside help Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

NORMAL DUTIES include the following. Not all tasks are performed on all sections due to automation on some equipment. · Complete paperwork as required. · Responsible for quality and machine speed.(caliper, etc, bonding, scoring, size) · Responsible for coater operation – including pumps, coolers, filters · Responsible for impregnator and its operation · Prepare coater/impregnator for runs · Ensure there is sufficient coating for the day’s runs, as well as ensure management is aware of low inventory of totes. · Daily, weekly, monthly cleaning of machines at wet end. · Ensuring machine is running at the appropriate speeds required. · Housekeeping of coater/impregnator and its associated areas. · Monitoring coater for proper settings and quality of board produced · Must be able to operate a) singlefacers/doublebacker, b) roll stands, and c) splicers. · Must be able to: a) control coating waste, b) control paper waste, c) trouble-shoot quality problems, and d) maintain proper setting on coater. · Must maintain a high level of housekeeping on, in and around the coater. Must not be afraid of heights, machine has two levels · Report any maintenance problems as required. The Operator will also perform any other duties as assigned. QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must have demonstrated the ability to perform each normal duty satisfactory in this and all lower classifications in this line of progression. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: High School diploma or general education degree (GED); or five years related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS: Ability to read and interpret written documents such as safety rules, operating and maintenance instructions, factory orders, and procedure manuals. Ability to write routine reports and correspondence. Ability to communicate effectively. MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure (English and Metric systems), using whole numbers, common fractions, and decimals. Ability to read an English and metric system tape measure. REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization may exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS: The physical demands described here are representatives of those that must be met by an employee to successfully perform normal job functions. While performing the duties of this job, an individual is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell. An individual frequently is required to stoop, kneel, crouch, or crawl. An individual must regularly lift and/or move up to ten pounds, frequently lift and/or move up to twenty-five pounds, and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an individual encounters while performing the normal job functions. While performing the duties of this job, an individual regularly works near moving mechanical parts. The employee is occasionally exposed to wet and/or humid conditions and temperature variations. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the normal job functions. Experience Preferred 2 year(s): Manufacturing Experience Education Preferred HS Equivalency or better Skills Preferred Reasoning Ability Mathematical Skills Behaviors Preferred Enthusiastic: Shows intense and eager enjoyment and interest Team Player: Works well as a member of a group Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Motivations Preferred Self-Starter: Inspired to perform without outside help Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Inspire health. Serve with compassion. Be the difference. Job Summary Answers incoming calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. Inform customers of the product terms and features and project a professional company image through voice and online interactions. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Receives customer input from phone, email, or web submission and create support tickets. Troubleshoots end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process. Resolves tier1 issues using troubleshooting resolution matrix. Gathes information from customers to ensure sufficient data is gained to start case resolutions. Directs inbound service interactions to appropriate technical and sales resources. Conducts database lookup of consumer/patient records within electronic medical record software. Enters updated information within electronic medical records as required. Re-directs or engages other departments or specialty groups to resolve consumer/patient requests. Maintains compliance with attendance and schedule adherence requirements. Maintain interaction quality standards. Maintain performance standards. Proactively identify and share customer insights in order to recommend process improvements. Remain current with product/applications/process changes Follows-up and follows-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. Logs interaction outcome in contact management system. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Requirements Education - High School Diploma or equivalent, OR post high school diploma Experience - Two (2) years customer service experience. Experience supporting customers via phone, email, and chat preferred. In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Passion for creating exceptional customer experiences both by helping and retaining customers. Tech savvy with a strong knowledge of Android, iOS, and Windows devices Metrics-driven and proven ability to handle a high volume of customer interactions. Strong conflict resolution skills and even temperament in challenging situations. Proficient computer skills (word processing) Data entry skills Work Shift Evening (United States of America) Location 1333 Taylor St Baptist Facility 7001 Corporate Department 70019804 Contact Center - Customer Way Finding Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Job Summary Provides accurate and timely submission of claims for Prisma Health to various payer sources based on timely filing guidelines. Ensures specialty accounts are followed up on in a timely manner with increased focus on aged and high dollar accounts. Follows up and pursues identified payer variances after comparing expected to actual reimbursement received. Responsible for working with other departments when issues arise such as missing payments, payer delays, and technical denials. Ensures payment amount(s) from insurance carriers are correct and posted to accounts. Reviews accounts after payment posting to determine if balance needs moved to secondary payer or patient liability. Knowledge of payers and provides support to other team members as needed. Demonstrates exceptional relationships with external payers and internal departments in accordance with Prisma Health Standards of Behavior and Compliance. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Works and processes the billing functions, including resolving the discharged not final billed/stop bill errors that prevented the account from billing, the resolution of claim edits in order to submit to claims clearinghouse for electronic submission. Processes the daily paper claims submissions for primary and secondary claims. Follows up on specialty accounts receivable (AR) accounts assigned to determine if the claim has been accepted and processed for payment or denied. Reviews claim rejections and re-bills accounts when appropriate. Effectively and timely identifies the root cause of non-payment denials and works with the insurance company, the patient and Prisma Health departments to find resolution to claim denials, making all necessary claim and account corrections to ensure the full reimbursement of services rendered. Escalates accounts both at the payer and/or internally when appropriate, as well as involving the patient appropriately in accordance with the Prisma Health escalation guidelines in order to keep AR aging at acceptable levels for payer issues. Identifies system issues through trending and repetitive actions that require workflow review or changes to resolve compliant billing. Utilizes proper tools to communicate with Prisma Health department teams on specific errors for corrections related to their area of responsibility. Contacts insurance payers, patients or guarantors at established intervals to follow-up on status of delinquent accounts, determines the reason of delay and expedites payment. Meets daily performance productivity and quality goals. Identifies areas for improvements. Monitors quality levels, finds root cause of quality problems and owns/acts on quality problems. Contributes to department goals. Effectively utilizes time and resources, assisting co-workers as time allows. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director or executive. Minimum Requirements Education - High School diploma or equivalent OR post-high school diploma/highest degree earned Experience - Three (3) years in hospital claims and billing follow-up In Lieu Of Bachelor's degree and 2 years of hospital billing, follow-up/denials. Required Certifications, Registrations, Licenses CRCA preferred CRCR preferred Knowledge, Skills and Abilities Understanding of the hospital and physician claim forms Knowledge of payer guidelines. Maintains professional growth and development through seminars, workshops, in-service meetings, current literature and professional affiliations to keep abreast of latest trends in field of expertise. Understands, promotes and adheres to all matters of compliance with laws and regulations. Understands the Standards of Behaviors. Communication skills preferred Attention to details preferred. Work Shift Day (United States of America) Location Corporate Facility 7001 Corporate Department 70019012 Patient Account Services Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Job Summary Answers incoming calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. Inform customers of the product terms and features and project a professional company image through voice and online interactions. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Receives customer input from phone, email, or web submission and create support tickets. Troubleshoots end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process. Resolves tier1 issues using troubleshooting resolution matrix. Gathes information from customers to ensure sufficient data is gained to start case resolutions. Directs inbound service interactions to appropriate technical and sales resources. Conducts database lookup of consumer/patient records within electronic medical record software. Enters updated information within electronic medical records as required. Re-directs or engages other departments or specialty groups to resolve consumer/patient requests. Maintains compliance with attendance and schedule adherence requirements. Maintain interaction quality standards. Maintain performance standards. Proactively identify and share customer insights in order to recommend process improvements. Remain current with product/applications/process changes Follows-up and follows-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. Logs interaction outcome in contact management system. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Requirements Education - High School Diploma or equivalent, OR post high school diploma Experience - Two (2) years customer service experience. Experience supporting customers via phone, email, and chat preferred. In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Passion for creating exceptional customer experiences both by helping and retaining customers. Tech savvy with a strong knowledge of Android, iOS, and Windows devices Metrics-driven and proven ability to handle a high volume of customer interactions. Strong conflict resolution skills and even temperament in challenging situations. Proficient computer skills (word processing) Data entry skills Work Shift Evening (United States of America) Location 1333 Taylor St Baptist Facility 7001 Corporate Department 70019804 Contact Center - Customer Way Finding Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.

Inspire health. Serve with compassion. Be the difference. Job Summary Answers incoming calls from patients who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. Member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online and over the phone. Inform customers of the product terms and features and project a professional company image through voice and online interactions. Essential Functions All team members are expected to be knowledgeable and compliant with Prisma Health's values: Inspire health. Serve with compassion. Be the difference. Receives customer input from phone, email, or web submission and create support tickets. Troubleshoots end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2 using established criteria and process. Resolves tier1 issues using troubleshooting resolution matrix. Gathes information from customers to ensure sufficient data is gained to start case resolutions. Directs inbound service interactions to appropriate technical and sales resources. Conducts database lookup of consumer/patient records within electronic medical record software. Enters updated information within electronic medical records as required. Re-directs or engages other departments or specialty groups to resolve consumer/patient requests. Maintains compliance with attendance and schedule adherence requirements. Maintain interaction quality standards. Maintain performance standards. Proactively identify and share customer insights in order to recommend process improvements. Remain current with product/applications/process changes Follows-up and follows-through on open tickets, requests, promises, and questions that have not been answered to provide callers with a resolution. Logs interaction outcome in contact management system. Performs other duties as assigned. Supervisory/Management Responsibilities This is a non-management job that will report to a supervisor, manager, director, or executive. Minimum Requirements Education - High School Diploma or equivalent, OR post high school diploma Experience - Two (2) years customer service experience. Experience supporting customers via phone, email, and chat preferred. In Lieu Of NA Required Certifications, Registrations, Licenses NA Knowledge, Skills and Abilities Passion for creating exceptional customer experiences both by helping and retaining customers. Tech savvy with a strong knowledge of Android, iOS, and Windows devices Metrics-driven and proven ability to handle a high volume of customer interactions. Strong conflict resolution skills and even temperament in challenging situations. Proficient computer skills (word processing) Data entry skills Work Shift Evening (United States of America) Location 1333 Taylor St Baptist Facility 7001 Corporate Department 70019804 Contact Center - Customer Way Finding Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.