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Join Three Oaks Hospice/Sage as a Director of Education! At Three Oaks Hospice we offer numerous opportunities for individuals who are passionate about building their careers. We support those dedicated to improving the lives of others and provide a platform for you to grow professionally. With us, you’ll have the freedom and resources to develop your talents, pursue your aspirations, and explore diverse career paths. We give you the time and space to evolve and thrive within our organization. That’s how we’re different. If you're looking for a place where your dedication to care is valued and nurtured, we invite you to join our team. POSITION SUMMARY: The Director of Education is responsible for leading the development, implementation, and oversight of the organization’s training and professional development programs. The role ensures educational initiatives meet compliance, regulatory, and quality standards while advancing clinical excellence and professional development. The Director collaborates cross-functionally with leadership, staff, and subject matter experts to assess training needs, bridge clinical and operational gaps, and lead education-driven performance improvement projects. ROLE REQUIREMENTS: This is a remote position but must live in any of the following states: Texas, Missouri, Kansas, Illinois, South Carolina, Pennsylvania, Arizona, Colorado, Utah, or Georgia Schedule is Monday- Friday 8:00am - 5:00pm Willing to travel up to 50% of the time ESSENTIAL DUTIES: • Design, implement, and oversee organization training programs and initiatives for clinical and non-clinical staff, including, onboarding, ongoing education, and compliance training. • Collaborate with leaders and regional educators to define learning objectives, content, and evaluations for internal training programs. • Lead the assessment, development, and implementation of a multi-modal annual education plan based on evidence-based practice, compliance standards, audit findings, and identified learning gaps. • Provide strategic oversight of the learning management system (LMS), ensuring content alignment with care outcomes and regulatory standards. • Serve as a superuser and subject matter expert for the electronic medical record (HCHB), integrating documentation best practices into educational content. • Design and manage onboarding, orientation, and continued education frameworks that enhance staff competencies and drive measurable improvements in clinical quality. • Manage the staff development department, including assigning priorities, monitoring performance, and ensuring department goals align with organizational goals and strategies. • Provide ongoing coaching, mentoring, and performance management to departmental staff to promote professional development and accountability. • Interview, hire and train new staff members within the department to support continued team growth and effectiveness. • Provide coaching and mentorship to local and regional sites to ensure consistency and excellence in teaching and facilitation. • Establish and oversee review processes for locally developed educational materials to drive enterprise-wide standardization. • Coordinate and implement internal and external training initiatives, promoting continuity, scalability, and best practice integration. • Participate in quality improvement efforts by aligning education with clinical performance data and outcomes. • Develop and lead leadership education focused on building communication, conflict resolution, accountability, and organizational skills. • Promote education as a tool for recruitment, retention, and a culture of continuous professional development. • Maintain expertise in hospice and palliative care, regulatory changes, and continuing education standards, particularly those set by American Nurses Credentialing Center (ANCC) and other accrediting bodies. • Partner with the Compliance Team to lead and support the organization’s mock survey process. • Manage educational projects with clear timelines, milestones, stakeholder communication, and outcome measurements. • Actively contribute to the Company’s strategic goals through cross-departmental collaboration and process improvement initiatives. • Perform other duties as assigned. REQUIREMENTS/QUALIFICATIONS: • Bachelor’s degree in nursing (BSN) required. Master’s degree preferred. • Current active RN license in good standing required (Compact license preferred). • Minimum of five (5) years of experience in clinical education and adult learning, preferably in hospice/palliative care settings. • Certified Hospice and Palliative Nurse (CHPN), or willing to obtain within 12 months of hire. • Experience leading change management, performance improvement, and project management in a clinical care setting. • Strong knowledge of hospice, palliative care and Medicare/Medicaid compliance. • Experience in American Nurses Credentialing Center (ANCC) continuing education accreditation and adult learning methodologies. • Experience working with Learning Management Systems (LMS) and developing e-learning content. • Skilled in using EMR systems, Homecare Homebase (HCHB) highly preferred. • Excellent written and verbal communication, coaching and presentation skills. • Strong interpersonal and relationship-building abilities with clinical and cross-functional teams. • Ability to manage multiple projects, prioritize, and meet deadlines in a fast-paced working environment. • Proficient in Microsoft 365 (Word, Excel, PowerPoint, Teams). • High degree of professional integrity, accountability and adaptability. • Valid driver's license, auto insurance and reliable transportation.

Job Description Summary MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina. Coordinate the business aspects of a department to include but not limited to strategy, project management, budget planning and oversight and financial operations. Entity MUSC Community Physicians (MCP) Worker Type Employee Worker Sub-Type Regular Cost Center CC001876 MCP - Columbia Heart Columbia NE Pay Rate Type Salary Pay Grade Health-28 Scheduled Weekly Hours 40 Work Shift Job Description Manages the daily administrative and business operations of a healthcare practice. Manages two or more professional and support staff including subordinate supervisors. Typically has hire, fire, or promotion authority. Evaluates and makes improvements to department processes while ensuring compliance with organizational policies and applicable laws and regulations. More discretion and greater financial authority than other lower management levels. Manages initiatives, strategic priorities and programs which have an impact on the organization. Works independently and in collaboration with leadership to support the budget process and meeting key operational goals. Plans, organizes, facilitates, monitors, and evaluates activities and functions of the department/functional business area-based employee/organizational goals. Collaborates with leaders to establish operating procedures, enhance clinical/non-clinical workflows, increase productivity, and improve overall quality outcomes and operational efficiencies within a variety of delivery settings. Typically manages two sites. Minimum Education and Experience: Education: Bachelor's Degree or Equivalent Work Experience: 6 years progressive work experience and 1 year of management experience. Required Licensure, Certifications, Registrations: N/A Additional Job Description Benefits: ·Health, dental, vision, and life insurance ·Employer Sponsored Retirement Plan ·Paid time off and extended sick leave ·Paid Parental Leave ·Disability insurance plan options ·Continuous professional and clinical training ·Competitive pay ·Annual Merit Increase ·Wellbeing resources ·Tuition Reimbursement ·Employee perks and discounts ·Employee referral program ·Flexible schedule options ·Certification incentive program Physical Requirements •Ability to perform job functions while standing and sitting. Ability to perform job functions while walking and climb stairs. Ability to work from elevated areas. Ability to work in confined/cramped spaces. Ability to perform job functions from kneeling positions. Ability to bend and twist at the waist. Ability to squat and perform job functions. Ability to perform gross motor activities with fingers and hands. Ability to perform firm grasping with fingers and hands. Ability to reach overhead. Ability to perform repetitive motions with hands/wrists/elbows and shoulders. Ability to use lower extremities for balance and coordination. Ability to reach in all directions. Ability to lift and carry 50 lbs. unassisted. Ability to lift/lower objects 50 lbs. from/to floor from/to 36 inches unassisted. Ability to lift from 36" to overhead 25 lbs. Ability to exert up to 50 lbs. of force. Examples include: To transfer a 100 lb. patient that cannot assist in the transfer requires 50 lbs. of force. For every 100 additional pounds, assistance will be required from another healthcare worker. 20 lbs. of force are needed to push a 400 lb. patient in a wheelchair on carpet. 25 lbs. of force are required to push a stretcher with a patient with one hand. Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. Ability to see and recognize objects close at hand or at a distance. Ability to match or discriminate between colors. Ability to determine distance/relationship between objects; depth perception. Ability to maintain hearing acuity, with correction. Ability to perform gross motor functions with frequent fine motor movements. Ability to deal effectively with stressful situations. Ability to work rotating shifts. Ability to work overtime as required. Ability to work in a latex safe environment. Ability to maintain tactile sensory functions. * *Ability to maintain good olfactory sensory function. * *Ability to be qualified physically for respirator use, initially and as required. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

Overview: Join Our Team as a Team Coordinator Are you a leader committed to creating meaningful patient experiences? Do you have strong organizational and people skills? We are looking for a team coordinator ready to lead and serve. As a team coordinator, you will be responsible for answering all incoming calls, processing daily workflow, assignment of clinician visits, preparing interdisciplinary meetings, managing and maintaining office inventory and medical supplies and supporting the clinical leader(s). Most importantly, you will be responsible for ensuring the smooth operation of the agency so patients can receive the care they need. And just like all of our team members, as a team coordinator, you will have access to our supportive leadership team and professional development opportunities with plenty of room for advancement. We’re Offering Even More Great Benefits When You Join Our Team! Tuition Reimbursement Immediate Access to Paid Time Off Employee Referral Program Bonus Eligibility Matching 401K Annual Merit Increases Years of Service Award Bonuses Pet Insurance Financial and Legal Assistance Program Mental Health and Counseling Programs Dental and Orthodontic Coverage Vision Insurance Health Care with Low Premiums $500 Matching Health Savings Account Short-term and Long-term Disability Virgin Pulse Wellness Program Fertility Assistance Program Our Company Mission Our mission is to serve with love, providing comfort and support through compassionate care and meaningful experiences. For our team members, these aren’t empty words. In every interaction, no matter how big or small, we’re dedicated to providing a superior experience for patients facing life-limiting illnesses and their families. About Agape Care Group A leading hospice, palliative, and pediatric comfort care provider, Agape Care Group is dedicated to serving patients and families with love and delivering the highest quality care. The Agape Care Group family of brands spans seven states - Alabama, Georgia, Louisiana, North Carolina, Oklahoma, South Carolina, and Virginia. At any location within our company, you'll find a career that means something. You'll not only have the opportunity to use your skills to make a real difference, but you'll also be part of an inclusive, respectful work environment filled with peers who have answered the call to care for others. Qualifications: A heart to serve patients and families and a passion for providing the best possible care Education: Associate degree preferred Experience: Minimum of 1-year experience in a health care setting. Scheduling and office manager experience preferred Required: Reliable transportation. Ability to sit, stand, bend, move intermittently and lift at least 25 lbs We’ve worked hard to build a caring culture of integrity, communication, diversity and positive experiences, and we’d love for you to join our team. *Pay is determined by years of experience and location.

*Overview* We are seeking a dedicated and skilled Lawn Care Specialist to join our team. This role is essential for maintaining the beauty and health of our clients' yards. The ideal candidate will have experience in cutting grass, weed eating, edging and blowing of driveways. Other task include putting out mulch and pine straw as part of landscape projects. Learn the ropes of being a spray technician as part of our fertilizer and weed control program. As a Lawn Care Specialist, you will be responsible for ensuring that lawns are well-maintained and visually appealing. *Duties* * Perform regular mowing and trimming of lawns to maintain an even height and straight lines. * Learn fertilizer and weed control * Install mulch and pine straw * Execute landscape maintenance tasks, including planting and pruning shrubs. * Operate power tools safely and efficiently for various landscaping tasks. *Experience* * Previous experience in landscape maintenance or lawn care is preferred but not mandatory. * Familiarity with operating power tools related to landscaping tasks is advantageous. * Ability to work outdoors in varying weather conditions mainly heat is essential * Strong attention to detail with an emphasis on quality workmanship. Join us in creating beautiful outdoor spaces while developing your skills in the lawn care industry! Job Types: Part-time, Seasonal Pay: $15.00 - $18.00 per hour Benefits: * On-the-job training Work Location: In person

Arroyo Tacos + Tequila is now hiring for a new Kitchen Manager! Under the same ownership & management of Saluda's restaurant, Arroyo is a casual Mexican concept in the 5 Points neighborhood. Our menu offers classic Mexican cuisine, with many preparations made from scratch. Ideal candidates will have previous cooking experience, with the ability to adapt to evolving menus & rotating specials. We want our guests to have a wonderful experience every time, and this is only possible with consistently high-quality food. We take teamwork seriously, and will always promote a positive working environment. Current hours of operation are Tuesday-Saturday, 5pm-9pm, which will expand mid-August. If you are interested in joining our team, please email your resume to info@arroyofivepoints.com and we will follow up from there. Thanks! Job Type: Full-time Pay: From $20.00 per hour Expected hours: 30 – 40 per week Benefits: * Employee discount * Flexible schedule Shift: * 8 hour shift * Evening shift Work Location: In person

Company Description America's Best is part of National Vision, one of the largest optical retailers in the United States. The America’s Best brand continues to grow, with 1000+ stores and counting. Each location combines both parts of the optical equation – eyewear and eye care – into one excellent experience. For more details about America's Best, visit AmericasBest.com. At National Vision, we believe everyone deserves to see their best to live their best. We help people by making quality eye care and eyewear more affordable and accessible Job Description Join our dynamic sales team at National Vision as a Sales Associate, where your passion for people and community comes to life through excellent customer service and expert guidance in eyewear selection. This role focuses on meeting company objectives and fostering an inclusive environment. Core Responsibilities: Passion for People: Guide customers through the selection and fitting of eyewear and contact lenses, ensuring adherence to state laws. Demonstrate a positive attitude and professionalism. Committed to Community: Establish strong customer relationships through excellent service, keeping customers informed about the status of their orders, including any updates or delays. Results Done Right: Uphold meticulous inventory management and patient record accuracy. Ensure the store's visual presentation and cleanliness of equipment and workstations aligns with brand and company standards. Be Your Best Self: Pursue personal development and training opportunities to stay at the forefront of industry standards and product knowledge. How would you like Sundays off? Yes, every Sunday we’re closed! Qualifications What You’ll Need: Experience & Skills: 1+ year of retail or customer service experience is preferred. Fluent in reading & speaking both English & Spanish. Versatility: Skilled at multi-tasking and handling a fast-paced work environment. Education: High School Diploma or equivalent required. Additional Information At National Vision, we reward hard work with competitive pay, bonus opportunities, and a benefits package to support you and your family now and in the future. Our Benefits Include: * 401k retirement savings with company match and stock purchase plan * Paid sick time * Parental leave * Employee eyewear discount * College scholarship program Focus on professional growth and long-term career fulfillment: * Training programs available * Access to educational courses * Emphasis on internal promotions and career advancement. At National Vision, you’ll enjoy more than just a job – you’ll have the chance to thrive in a rewarding career, surrounded by a supportive team and endless opportunities for growth. Join us today and see your future clearly! We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, and other legally protected characteristics.

Benefits: Employee discounts Opportunity for advancement Training & development Wellness resources Free uniforms Job Summary: The Overnight Front Desk Associate will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Characteristics that will make you a perfect match for our Overnight Front Desk Associate: You: Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training. About the Overnight Front Desk Associate Role: As an Overnight Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the Overnight Front Desk Associate also include: Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Resolve member concerns and escalate to a Manager as needed. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) Qualifications/Requirements: Ability to pass a background check Willing to become CPR/AED certified. Customer service background preferred. Basic computer proficiency. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Must be 18 years of age or older. Physical Demands: Continual standing and walking during shift. Continual talking in person or on the phone during shift. Ability to work 3rd shift (overnight). Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team! All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®! We offer: Career advancement opportunities Weekly pay with monthly bonus opportunities Black Card membership, employee perks, rewards, and discounts Paid breaks Paid time off 401(k) & Roth Retirement savings plan (with employer match) Engaging team-building competitions, sales contests, and social events Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Benefits: Free uniforms Employee discounts Flexible schedule Opportunity for advancement Paid time off Training & development Wellness resources The Member Services Representative is responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Characteristics that will make you a perfect match for our Member Services Representative: You: Exhibit a positive and upbeat attitude. Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members. Pride yourself on your work while being punctual, reliable, and dependable. Handle all interactions with diplomacy and exhibit a genuine motivation for helping others. Act with integrity and show respect to everyone around you. Exhibit strong communication skills and have an ability to listen and empathize. Inspire and motivate others to achieve their goals. Are a quick study with the ability to apply what you have learned during online and hands-on training. About the Member Services Representative Role: As a Member Services Representative, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional “Judgement Free” member experience! Daily responsibilities for the Member Services Representative also include: Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in. Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies. Resolve member concerns and escalate to a Manager as needed. Answer phones in a friendly manner and assist callers with their inquiries. Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships. Perform prospective member calls and tours; assessing their membership needs. Execute retail transactions with accuracy and drive sales goals. Resolve member concerns and escalate to a Manager as needed. Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area. Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule. Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns. Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.) Qualifications/Requirements: Customer service background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Must be 18 years of age or older. Physical Demands: Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. Will occasionally encounter toxic chemicals during shift. If you are an energetic, self-motivated individual with a positive attitude (and a great smile), we want you on our team! All of our Team Members at Planet Fitness share a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone®! We offer: Career advancement opportunities Weekly pay with monthly bonus opportunities Black Card membership, employee perks, rewards, and discounts Paid breaks Paid time off 401(k) & Roth Retirement savings plan (with employer match) Engaging team-building competitions, sales contests, and social events Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Striving to glorify God in all we do as we equip and build up the Body of Christ. Riverland Hills is a multi-generational church and staff that seeks to glorify God in all we do. We care for the church and one another, celebrate often, and we are always stretching to learn and grow. Want to work with us? Check out our open employment opportunities below! And he gave the apostles, the prophets, and the evangelists, the shepherds and teachers, to equip the saints for the work of ministry, for building up the body of Christ. Sound Engineer / Technical Assistant – Modern Worship Overview: Riverland Hills Baptist Church is seeking a talented and reliable Sound Engineer/Technical Assistant to support our Modern Worship ministry. This individual will work closely with our Modern Worship Pastor and tech team to ensure a high-quality audio and production experience that enhances our worship gatherings and special events. Primary Responsibilities: Operate and mix live audio during Modern Worship services and rehearsals Set up, test, and troubleshoot audio, video, and lighting equipment as needed Maintain and organize the stage and tech areas Assist with midweek rehearsals, worship nights, and special events Support recording and live stream needs for services and online platforms Perform regular maintenance and inventory of sound and technical equipment Collaborate with volunteers and staff to maintain a high standard of excellence Qualifications: Proficient in live sound mixing (digital consoles, IEMs, wireless systems) Experience with ProPresenter, Dante, Ableton, and other worship-related technology is a plus Strong attention to detail and problem-solving skills Reliable, team-oriented, and able to work under pressure A heart for worship and a commitment to supporting the mission of the church Prior experience in church or live production settings preferred Schedule & Compensation: Regular availability on Sunday mornings and at least one midweek evening is required. Compensation is commensurate with experience. To Apply: Please send your resume and a brief introduction to Bobbie Kelley at Bobbie@RiverlandHills.org. We’d love to hear about your experience and heart for ministry. To apply for any of the above positions, please download, print, and send a completed employment application and a copy of your resume to bobbie@riverlandhills.org. Or bring the completed form to the Church Office Monday – Thursday 8:30 AM – 5:30 PM

Overview: The Service Advisor is responsible for educating the customer on the full range of services and benefits available at the dealership, resulting in incremental revenue. The person in this position is responsible for providing exceptional customer service, proactive communication and status updates to the customer throughout the service process. Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high quality results. Some of the benefits of joining our team are: Competitive Pay. Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more. Exposure to world-class CAT training and development. A friendly and supportive work environment. Continuous exposure to learning and new technologies. Opportunities for advancement. Responsibilities: Contributes to a positive work environment and promotes the vision, mission and values of BMC. Completes all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment. Act as the main point of contact and intake for all retail customer service opportunities. Interacts with all customers in a friendly, knowledgeable and professional manner and provides consistent, accurate and timely communication to set proper service expectations and execution on commitments. Demonstrates our commitment to exceptional customer service. Champions coordination of customer needs and expectations internally with the Shop Supervisor and others as appropriate. Creates service tickets and is responsible for the accurate and timely updates of systems documentation in ServiceLink and Modern, to ensure that all are informed and synchronized on tickets/work to be performed and that all customer interaction documentation is visible to the Service team. Identifies customer needs to discover and capture additional service revenue opportunities. Makes appropriate recommendations for additional services that will increase machine uptime and extend the life of the machine. Uses knowledge of equipment and understanding of customer applications to recommend added value attachments and other equipment options. Research service history on customer accounts, identifies parts and pricing for service work orders and provides the framework for quotes to the Shop Supervisor for review and completion. Proactively contact customers to provide updates on service progress, CAT inspect or troubleshooting findings, impacts/changes to service quotes and promised completion dates using the appropriate method (phone, text, email) and determined frequency Set expectations for final invoice amounts and emails customer a copy of the invoice for review in advance of machine pick-up. Is responsible for taking and processing customer payments. Manage all customer complaints and concerns and ensures satisfactory resolution of the same to increase customer retention. Contribute to a positive work environment and promotes the vision, mission and values of BMC. Complete all job responsibilities in a safe manner, promotes and champions a safe and healthy work environment. Other duties as assigned. Qualifications: High school diploma required, AS or BS degree in business related field preferred. Experience in the diesel or construction equipment field preferred. Ability to work with all levels of employees, management and customers in a positive, professional and effective way. Ability to adapt to changing priorities; meets deadlines and works well under pressure. Must possess a customer centric mindset along with the ability to build strong relationships. Excellent interpersonal, written and oral communication skills. Strong work ethic and self-starter. Able to effectively manage multiple tasks/priorities and adapt to change. Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone and in person. Ability to learn and navigate new software quickly. Personal commitment to continuous improvement and service excellence. Ability to work independently with limited supervision. Working Conditions: The physical environment requires the employee to work inside as well as in a non-climate-controlled environment throughout the year. Job requires standing, stooping, squatting, pushing, pulling, twisting, turning, lifting. Seeing, reading, writing and physical presence at the job location are required to complete job responsibilities. Use of computer and other forms of technology to complete job responsibilities.