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SEDGEWOOD MANOR is looking for dependable, hard working and senior loving individuals to join our family! If you have Cooking or dietary serving experience with seniors and love what you do, please apply! *Job Description* *I. TITLE OF JOB: *Dietary Aide *II. REPORTS TO: * Dietary Manager *III. NAME OF COMMUNITY:* *IV. QUALIFICATION STANDARDS* A. EDUCATION It is _preferred_ that the dietary aide have a high school diploma B. EXPERIENCE It is _preferred _that the dietary aide has a minimum of one to three years experience in a related position C. General Job Summary The Dietary Aide performs various designated work and cleaning routines within the dietary department. V. DUTIES AND RESPONSIBILITIES *May function in any of the following positions: tray line, dining room server, dietary helper or dish room* * Responsible for cleanliness of work area * Assist in loading carts and serving meals * Follow safety codes while performing all duties * Follow defined infection control procedures * Dining room setup and cleanup * Wash and store dishes * Provide assistance to the dietary aide in the preparation and service of meals *VI. FUNCTIONS OF THE JOB* * ESSENTIAL The following job functions have been determined to be essential of this position. Management reserves the right to modify this list and other functions as deemed necessary. * Performs all duties in relation to preparation and distribution of food. Ensures food is served in accordance with dietary requirements of residents. * Sets up trays for meals served in resident’s rooms * Makes beverages and food items such as tea, coffee, toast; assembles items such as sandwiches and salads * Performs cleaning duties such as sweeping, cleaning countertops, sinks, removes garbage as required. * Performs other related duties as assigned * Recognize and respond to dietary emergencies and report observations. * Follow established Infection Control and Universal Precaution policies when performing daily tasks. * Wear protective clothing and devices when performing tasks that involve the handling of infectious waste and/or blood/body fluids. * Report accidents and incidents to supervisor immediately in all situations. * Participate in on-going educational programs related to the job. * Maintain confidentiality of all resident information and community business. * Report disrepair of dietary equipment, etc. * Assume the responsibility and accountability of this position. * Perform assigned tasks in accordance with community policies and procedures as instructed by supervisor. * Notify supervisor of pending absence or tardiness within the time frame described in the personnel handbook. * Establish and encourage an atmosphere of optimism, warmth, and interest in residents’ activity preferences and needs. * Follow established smoking regulations and report violations. * Perform emergency procedures such as Cardiopulmonary Resuscitation (CPR). * Perform other related duties as assigned. B. OTHER DUTIES In addition to the essential job functions described above, the following job functions are important to the proper fulfillment of duties: 1. Assist in establishing a foodservice production line, etc. to assure that meals are prepared on time. * Assist in and/or direct scheduled cleaning duties. * Participate in and assist with departmental studies and projects assigned. * Report complaints and grievances to supervisor within three working days. *VII. EQUIPMENT, MATERIAL, MACHINES AND/OR TOOLS USED* The following is a list of the principal equipment, materials, machines, tools, etc., used by the employee. Dietary aiding utensils Mixer Thermometer Food Processor Stove Blender Oven Copy machine Calculator Printer Computer Telephone and fax Reference books and materials Miscellaneous office equipment and supplies Miscellaneous kitchen equipment and supplies *VIII. PHYSICAL STRENGTH REQUIRED* Stands and walks intermittently throughout the working day. Frequently reaches, stoops, bends, lifts, carries, and manipulates various foodstuffs, dietary supplies and equipment. Visual acuity and color discrimination for examining dietary aideed and stored foods. Taste and smell discrimination in determining nutritional quality and palatability of foods. Ability to work with chemicals and cleaning agents. Exposure to temperature and humidity changes as in entering refrigerated storage areas, working at ovens and ranges, dishwashing machines, and at steam tables. Must be capable of lifting 25 pounds. IX. ENVIRONMENTAL CONDITIONS Because the essential functions of the job of the dietary aide often require exposure to bodily functions and infectious waste, diseases, odors and other situations associated with health care, including but not limited to exposure to AIDS, HIV and Hepatitis B viruses involving Risk Classification Categories 2 and 3, environmental and safety conditions will fluctuate. To be qualified for the position of dietary aide, an applicant/employee will have the ability to work in an environment conducive to caring for residents without posing a substantial safety or health threat to self or others. Job Types: Full-time, Part-time Pay: $12.00 - $14.00 per hour Benefits: * Dental insurance * Flexible schedule * Health insurance * Life insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Afternoon shift * Day shift Work Location: In person

*Combine Craftsmanship & Integrity - Join All American Heating and Air as an *HVAC Installer / Sales Representative*!* *Position: *HVAC Installer / Sales Representative *Company:* All American Heating and Air Inc. *Pay Range: *$20.00-$30.00 per hour + Performance Bonuses & Year-End Bonus *Industry:* Residential HVAC / Mechanical *Location: *West Columbia, SC *Job Overview:* *All American Heating and Air Inc.* is seeking a skilled and customer-focused *HVAC Technician/Sales Professional* to join our family-oriented team. In this dual-role position, you’ll diagnose, service, and repair HVAC systems while also identifying opportunities to offer customers meaningful solutions, system upgrades, and maintenance plans—*without the pressure of commission-based sales*. We’re looking for someone who values *integrity, craftsmanship, and relationship-building*, and takes pride in delivering both technical excellence and honest customer care. *Who We Are:* All American Heating and Air is a locally and family-owned company committed to treating our employees like family, not numbers. With deep roots in the community, we operate with traditional values of respect, accountability, and excellence. We offer a supportive environment with top-tier benefits, consistent work, and genuine career advancement. Our reputation is built on trust, quality service, and doing what's right-always. *Key Responsibilities:* * *Technical Duties:* * Diagnose and repair residential HVAC systems and equipment. * Provide accurate estimates and materials/equipment lists for replacements or new installs. * Perform routine maintenance and ensure compliance with all relevant codes. * Assist installation teams as needed on-site. * *Sales Duties:* * Act as a trusted advisor for customers, recommending maintenance, parts, equipment upgrades, and service contracts. * Assess customer needs and deliver tailored solutions aligned with their budget. * Prepare and present written proposals and service contracts. * Build long-term customer relationships rooted in trust and satisfaction. * Collaboration with your team will be required to ensure satisfaction for our clients. *Qualifications:* * Associate's degree in HVAC or related field, or equivalent work experience. * EPA Certification (Universal preferred). * NATE Certification preferred (support available to obtain). * Minimum 2 years HVAC service/repair experience. * Knowledge of HVAC codes and ability to prepare accurate estimates and contracts. * Strong interpersonal and customer service skills. * Valid driver's license and ability to pass a background check and random drug screening. * Must have reliable transportation to and from work. *Benefits:* * Brand-new Chevy High-Country package company truck * Weekly pay cycle * 401(k) & matching * Medical, dental, vision, life & disability insurance * Retirement plan & profit-sharing * Paid training, certifications & mentorship programs * Smartphone/tablet provided (tech package) * Paid lunches, holiday group shopping trips, and company events * Uniforms, safety equipment, all major tools supplied * Bonus opportunities, performance rewards, contests, and more *Schedule:* * Full-time * Monday to Friday * Rotating weekends and on-call shifts * Occasional evening or holiday work * Year-round employment *Location:* * On-site | Based in West Columbia, SC but serves the Midlands Region _Equal Employment Opportunity Statement:We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected status.Compliance:A background check will be completed as part of the onboarding process, in compliance with applicable laws._ Job Type: Full-time Pay: $20.00 - $30.00 per hour Benefits: * 401(k) matching * Dental insurance * Health insurance * Life insurance * Retirement plan * Tuition reimbursement * Vision insurance Schedule: * 8 hour shift * Holidays * Monday to Friday * On call * Weekends as needed Ability to Commute: * West Columbia, SC 29169 (Required) Ability to Relocate: * West Columbia, SC 29169: Relocate before starting work (Required) Work Location: In person

Reeves Construction Company, the Colas USA subsidiary that operates throughout the states North Carolina, South Carolina, Georgia, Florida, Missouri and Arkansas has been a key partner in the infrastructure growth of the Southeast and Midwest since the company’s founding in 1923. Reeves is a complete heavy civil highway and site development construction company dedicated to meet the specific needs of the roadway, airport, bridge, and military market. Reeves prides itself for its high company standards of safety, ethics, and performance. To learn more about Reeves visit www.reevescc.com. Throughout Colas USA, we provide competitive pay, outstanding benefits, career advancement opportunities, professional education, and extensive training for every employee. We pride ourselves on upholding the highest standards of safety, environmental conservation, and ethical conduct as we strive to grow our infrastructure products and services through empowering and developing our people, fostering innovation, utilizing new technology, and maximizing vertical integration at all levels of the company’s value chain. To learn more about the Colas USA Family of Companies, please visit www.colasusa.com. Mission Reeves Construction Company is seeking an experienced individual for the position of Asphalt Distributor / Tack Truck Driver based our of our Columbia, SC location. The successful candidate for this role will have an uncompromising focus on safety excellence. Essential Duties and Responsibilities Including, but not limited to: The ability to operate the tack truck. The ability to help the crew with shoveling and other task (when tack truck is not in use). The willingness and ability to keep truck maintained and clean. Heat tank prior to starting of work. Shoot tack on road within specifications. Set string line on edges of road if needed. The willingness to work nights and weekends (if needed). The ability to drive in a safe and consistent manner. Qualifications, Education, and Competencies Previous experience (preferred). Valid Class A or B CDL (Tanker Endorsement) and good driving record. Must adhere to all Department of Transportation (DOT) and Reeves Construction Company safety regulations. High school education, GED or equivalent work experience. Experience working in and around construction equipment. One or more years of experience in similar field. Must be able to life 45 pounds. Physical Demands and Work Environment Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to climb onto and up and down a machine several times a day. Must be able to sit in a machine and operate it for several hours without stopping. Must withstand vibration from job site conditions as well as noise from other equipment. Must be able to use arms, hands, and feet in repetitive motions. Must be able to perform manual duties, such as placing paint drums on the vehicle. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach and signal with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee frequently is required to stand and walk. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 60 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Employees must have 20/40 vision, either naturally or with corrective lenses. Hearing should be excellent or corrected by audio device. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee regularly is exposed to moving mechanical parts, outside weather conditions, and vibration. The employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; toxic or caustic chemicals. The noise level in the work environment is usually very loud. Benefits and Compensation Competitive pay & comprehensive benefits include paid holidays, vacation, life insurance, accidental death & dismemberment insurance, group health plan options (incl. medical, dental & vision, HSA, FSA), short term disability benefits & 401(k)/401(k) Roth w/company match. **This Organization Participates in E-Verify** **Drug-Free Workplace** Colas Inc. and its subsidiaries are an Equal Opportunity Employer. For details on the specifics of this commitment, please click here to view the EEO document. If you are an individual with a disability and require a reasonable accommodation to: to meet the requirements of the role in which you are applying complete any part of the application process access or use the online application process and need an alternative method for applying Please contact Colas Inc. at 973-290-9082 or send an email to ColasRecruiter@colasinc.com.

Foundation for Community Impact Overview: The Foundation for Community Impact & Healthy Equity is a nonprofit 501(c)3 designated organization based in Ridgeway, SC. Our mission is to transform policies, systems and practices to create equitable health outcomes in rural underserved communities. We work to build capacity in communities and offer project management, training and strategy to improve health outcomes. Our organization has vast expertise in the following public health areas: chronic disease prevention and management, nutrition and food access, minority health and health equity and maternal and child health. We are engaged with local communities and work with them to create relevant and sustainable solutions focused on addressing the social determinants of health. Position Summary: The Foundation seeks a Agricultural Outreach Coordinator to assist minority farmers in conservation practices and assessing USDA programs. This position is funded by the USDA NRCS Climate-Smart and the USDA 2501 Program to reach minority and underserved/socially disadvantaged farmers and ranchers. The Coordinator will provide outreach and educational opportunities, resources and technical assistance to farmers and growers associated with conservation practices via community events, on farm field days, partnerships and resources. Location: This is a remote position with extensive travel. Incumbent must reside in South Carolina Job Responsibilities: * Serve as Outreach Coordinator and provide technical assistance to minority farmers for the Cultiv8 Agribusiness Incubator Program* * Conducting needs assessments and site visits with producers to identify training and education needs. * * Assist the Conservation Agriculture Manager with field days, demonstrations and other on farm activities. * Provide technical assistance to farmers with USDA Programs, (i.e. assisting with getting farm numbers, applying for EQIP, SNAP and Healthy Bucks) * Collect and analyze data related to outreach efforts, program participation, and community impact. * Assist in the identification and procurement of resources that support sustainable agriculture efforts within the community. * Create, source, manage and maintain an inventory of outreach materials and resources for farmers and local organizations. * Coordinate the Cultiv8 Kids School & Home Gardening Program * Source and develop materials and literature for the Cultiv8 Agribusiness Incubator resource library. * * Aid with coordinating training events and developing/updating training materials and provide technical assistance and resources to farmers.* * Assist with the development of state and county resources for farmers, growers, and producers.* * Contribute content for social media, marketing and advertising, including success stories. * * Plan and participate in meetings, conferences, and other activities to network on behalf of the Foundation * Market the Foundation Initiatives at local, regional, and state events. * The incumbent will be required to travel throughout the county service area/state and work evenings and weekends when necessary. * Contribute to the development of grant proposals and reports to funders. * Collaborate with team members and stakeholders to document and share lessons learned both internally and externally. * Attend, organize, and/or facilitate project meetings, internally and externally. * Perform other duties as assigned. This job description can be adjusted further based on the specific needs and priorities of your organization. The ideal candidate will possess many of the following professional and personal abilities, attributes, and experiences: * Bachelor’s degree in Agriculture, Agriculture Education, Agronomy, Soil Science, Animal Science, Natural Resources, or related field. * Three years of experience technical work experience in natural resources, conservation or agriculture; in farm management, commercial agriculture, livestock production, horticulture history, or another agriculture-related field. * Knowledge of agricultural practices, food systems, and health equity issues in rural communities. * Demonstrated success in developing, delivering, and evaluating educational programs. * Proficiency in project management and organizational skills, with attention to detail. * Upbeat and energetic with a make it happens attitude. * Experience working collaboratively with other agencies, organizations, groups, contractors and volunteers * Familiarity with community assessment tools to evaluate outreach effectiveness. * Experience with inventory monitoring, operating, maintaining, supervising, and ensuring safe use of farm equipment and storage areas (e.g., trucks, trailer, tractors, seeders etc.) * Experience in coordination and supervision of contracts, including administrative and field work * Strong written, verbal and visual communications skills. * Strong organizational and problem-solving skills, including the ability to manage multiple tasks and respond to multiple demands simultaneously * Strong interpersonal skills and an ability to work well with diverse partners and constituents and function as a productive member of a team * Attention to detail and a strong value for high-quality work products * Experience using Microsoft Office products including Word, Excel, and Outlook or similar programs. * Independent work ethic and self-starter attitude * Flexibility and adaptability to a fast-paced work environment Required License(s) or Certification(s) Valid SC driver’s license or the ability to obtain within 60 days of start.  reliable transportation for local travel. Salary/Benefits: Starting salary range of $40,000-45,000 commensurate with education and experience. Health & Life Insurance, 401K, PTO and professional development benefit options for eligible employees. Travel: Approximately 70% travel will be required. Type of Appointment: Temporary Grant; Full time and Part-time options available. Time Limited Duration: 12 months Job Close Date: Open Until Filled Equal Opportunity Employer Job Type: Full-time Pay: $18.00 - $28.00 per hour Benefits: * 401(k) * Flexible schedule * Health insurance * Life insurance * Paid time off * Professional development assistance Work Location: Hybrid remote in Ridgeway, SC 29130

Manchester Farms Quail is seeking a well qualified HVAC maintenance technician for its poultry processing plant located in the Columbia area. Duties include daily maintenance of HVAC and production equipment, as well as weekly preventive maintenance, possibly welding stainless steel with a strong electrical background is preferred. Must be able to work independently with little or no supervision. Must have a clean drivers license. First shift: 6am to finish, some weekends required. Part time possible as well if needed. Job Type: Full-time Pay: $22.00 - $26.00 per hour Expected hours: 25 – 40 per week Benefits: * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Schedule: * Monday to Friday * Weekends as needed Work Location: In person

GENERAL RESPONSIBILITIES: To effectively extend customer service to shoppers and donors. To encourage and promote a mutual associate/customer relationship which enhances the profitability of Goodwill Industries. To establish positive relationships with clients and associates to successfully implement Goodwill’s mission services. SPECIFIC RESPONSIBILITIES: 1. To greet and assist customers and donors upon entering the store. 2. To bag merchandise, promptly answer the phone, with the correct Goodwill greeting, and accurately handle store returns. 3. To receive, stock, tag, count and inventory merchandise. 4. To assist in loading and unloading trucks from the distribution center. 5. To stock, merchandise, colorize, and size textiles. 6. To stock, merchandise, electronics, furniture, house wares, exercise equipment, mechanical devices and other hard good to make certain items are safe and not on the Consumer Product Safety Recall list. 7. To perform general housekeeping, custodial and janitorial duties as may be scheduled and assigned. 8. To perform all other duties as assigned.

Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provide guidance and direction to location leadership in order to effectively and profitably manage the business, finances, marketing, customer growth, and people resources. Provide direction and assistance with short-term planning as well as the achievement of annual sales revenue, production targets, and Profit & Loss (P&L) goals. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manages location management at multiple locations and multiple lines of business within the Funeral Home industry. JOB RESPONSIBILITIES Business and Financial Management Work with Market Leadership to understand long-term and short-term business goals and operational priorities in order to provide guidance to location leadership Provides advice, guidance, and approves annual business plans, budgets, financial, production, and revenue goals Accountable for monitoring and achieving annual financial goals within Area of Responsibility (AOR) Responsible for transferring financial knowledge and how daily activities impact financial outcomes to location leadership to facilitate making appropriate sustainable business decisions Approve expenditures and invoices Provides marketing, advertising, community, and customer guidance to location leadership Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share Develop and implement plans to improve customer satisfaction index and on-line community reviews Resolves complex problems providing resolution guidance to location leadership and empowering accountability Assure the location’s operating practices comply with applicable federal & state regulations and Company policies Assure safety, quality control, and compliance standards are adhered Collaboration and Communication Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements Develop and implement communication plans for key initiatives and change management Oversee implementation of initiatives and manage change providing leadership and guidance as needed. Responsible for communicating long-term strategy and annual goals to location leadership; assist staff with further cascading and messaging People Development Develop a strong, trusting, empowered, and reliable team Understand team members career aspirations and provide assignments to develop skills and/or close gaps Constructively address issues and provide tangible and appropriate feedback Develop frontline supervisors’ proactive and collaborative management style in order to increase employee engagement and minimize turnover Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff Establishes pay, recommends pay increases, special pays, and career advancements Discipline staff as necessary Writes development plans to close behavior or skill gaps Collaborates with Human Resources throughout discipline, development, and termination processes Recommends and discusses terminations with Market Leadership MINIMUM REQUIREMENTS Education High School Diploma or equivalent required Technical schooling diploma Funeral Services/Mortuary Science preferred Bachelor’s degree in Mortuary Science where required by state law Pursuing an Associate’s Degree in Finance, Marketing, Business or related discipline strongly preferred Certification/License Applicable state Funeral Director licensure required Experience At least eleven (11) years industry experience with progressively increased customer facing responsibilities with At least six (6) years experience managing people and effectively managing budgets and expense control required Knowledge, Skills and Abilities Knowledge of industry competitive pricing, demographic patterns, and market competition Knowledgeable in Financial and Business acumen Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Proficient in MS Office suite including Outlook, Word, Excel, and PowerPoint Work Hours Working beyond “standard” hours as the need arises Travel up to 75% Postal Code: 29205 Category (Portal Searching): Operations Job Location: US-SC - Columbia Job Profile ID: F00277 Time Type: Full time Location Name: Dunbar Funeral Home

Summary: 1st Shift - 8:00AM - 4:00PM The Shipping Dispatcher position is responsible for the timely and accurate entering of all shipment information into PRMS and maintaining documents/files in accordance with company policies and procedures. This position is responsible for the coordination of shipping and receiving activities, including dock usage. Job Function Statements - Essential Functions: Communicate with Production, Scheduling, Purchasing, Transportation, Customer Service, and the rest of the team on a regular basis (conference calls, proactive communication and information sharing as needed). Maintaining supplies and ordering as needed (includes office supplies, BOL's, templates, etc.) Dispatch all outbound loads, confirm destination, and seal trailers. Accurate data entry and file maintenance in PRMS. Following proper documentation procedures. Ship confirmation of Customer orders. Shuttle BOL's, e-mails, documents, and communication. Compliance to Sarbanes-Oxley requirements. Oversee VOICE Queue to disseminate work to all associates. Troubleshoot system issues to ensure work-flow continues. Responsible for order assignment que and truck check in. Maintain all paperwork, files, and documents according to company policy and procedure. Control movement/loading of all empty pallet and bin trailers. All full trailers to be communicated to Transportation, so that carrier pick-ups can be arranged. Perform other duties as assigned. Regular and reliable attendance is an essential function of this position. Required Qualifications/Skills: Excel, Word and Outlook computer software skills. Ability to multi-task in a fast-paced, constant-changing environment. Team-oriented with good interpersonal skills; able to communicate with all levels of the organization. Ability to work holidays, days, nights and weekends as necessary. Capable of working in a cold (34 degrees Fahrenheit) and wet environment. Basic math skills. Other Desired Qualifications/Skills: Bilingual English/Spanish AS400 computer software skills. Inventory experience. Other Information: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

++++++++++++++++ This position is contingent upon contract award. ++++++++++++++++ The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service support management team! These are fulltime, remote positions that support 24/7 contact center operations with multiple shifts available. This position is 100% local-virtual. You MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations: - Columbia SC - Shepherdstown WV - Arlington VA, includes Maryland - Salt Lake City UT YOUR MISSION The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program. Phone calls are from a wide variety of individuals, including Veterans, their family members and/or legal representatives, the public, and VA employees. REQUIREMENTS Education: High School Diploma or equivalent. Work Experience: Four (4) years' experience in a call center or contact center environment; One (1) year of supervisory experience. Must be a U.S. citizen with REAL ID identification or acceptable REAL ID equivalent: US Passport, Department of Defense ID card for active / retired / military family dependent member. Wired-to-Home Internet: Ability to connect your computer into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. Note: Wi-Fi-only high-speed internet can rarely sustain these speeds. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. Industry Knowledge: Understanding, sensitivity, and empathy for Veterans and their family members. Knowledge of military benefits, resources, and services. Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM. Previous military experience (including military spouses, family, and/or as a service provider). CORE FUNCTIONS Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development Ensure tasks are assigned to CSRs with clear plan of action and expectations are clearly defined Monitor CSR work performance and production and manage service quality through daily observations Field escalated calls from CSRs and overflow calls from agent queues Determine most appropriate course of action and/or identify alternatives in resolving issues Ask appropriate probing questions to clarify complex or vague requests Prepare well-defined case notes for field escalated calls received from CSRs Communicate with customers through approved channels such as phone, chat, text, or other forms of messaging Perform a supervisory review of cases Review reports, case notes, and rosters submitted by CSRs Review CSR call volume reports to evaluate productivity Prepare shift operational assessments, after-action reports, and weekly statistical data reports for presentation All other job-related duties as assigned WINNING BEHAVIORS, SKILLS AND QUALIFICATIONS Personality and communication (soft skills): Work Ethic Problem-solving Effective communication skills Self-direction Dependability Detail- oriented Competencies (hard skills): Customer Service Engage, support and collaborate with other members of the team, the company and the customer. Present and relay available services and resources to meet customer needs. Track progress of projects and follow up as needed. Communication Express and present information to team members, managers and customers verbally and in writing. Apply the use of telecommunication equipment and computers to optimize information relay. Strategically engage with the speaker or listener to formulate and suggest executable solutions. Research and Analysis Conduct studies and evaluations related to the tasking. Design and implement systems and procedures for analysis and verification. Seek or develop guidance from customer insight and manager directives, and leverage professional judgment and subject matter expertise. ABOUT THE BOWEN GROUP, a GTSC Company The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded.

There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future. Job Summary TravelCenters of America offers a convenient, one-stop shopping experience to our customers. Each location has a plethora of dining options which gives our guests the variety they look for. The Dishwasher is a key member of the restaurant team responsible for gathering, washing, and storing restaurant dishware and silverware. This individual provides excellent customer service to our guests so that we are returning every traveler to the road better than they came! In this role, you can expect to: Work in a fun, trusting environment focused on great customer service Gather, wash, and store dishware, silverware and large cooking utensils Maintain equipment per operating standards Prioritize your work according to the kitchen and dining guest needs Build strong communication and rapport with leaders and co-workers Practice safe food handling and storage as well as waste control procedures; Know and follow safety guidelines and report potentially unsafe situations caused by team members and customers Perform other job-related duties as assigned What we’d like to see: A dedicated individual who works well with others and is excited to be part of our team! Previous food service experience a plus Good verbal communication skills Ability to work flexible hours including nights, weekends and some holidays With us, you’ll enjoy: Medical, dental, vision and life insurance 401(k) with a company match Vacation and paid holidays Tuition reimbursement On-site meal discounts A wide variety of discounts on technology, travel, food and fuel Opportunity for growth and advancement Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed. Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at appada@ta-petro.com. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request. Typical Physical Demands In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation. Work Environment While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc. Disclaimer This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.