Claims Customer Service Advocate I
Summary Responsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures. Description Logistics: PGBA – is a subsidiary company of BlueCross BlueShield of South Carolina. Location : This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to have flexibility work any our 8-hour shift scheduled during hours of 8:00 AM –8:00 PM. Training will be Monday – Friday 8:00 AM - 4:30/5:00 PM for approximately 6-8 weeks. This role is located on site at 17 Technology Circle, Columbia SC Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen. SCA Benefit Requirements : BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act ( SCA ). Under the McNamara-O'Hara Service Contract Act (SCA), employees are required to enroll in health insurance benefits regardless of other insurance coverage. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date. What You’ll Do: Responds to written and/or telephone inquiries according to desk procedures, ensuring that contract standards and objectives for timeliness, productivity, and quality are met. Accurately documents inquiries. Identifies incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines. Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines. Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes. Ensure claims are processed according to established quality and production standards. Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager for resolution. Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments. To Qualify for This Position, You’ll Need the Following: Required Education : High School Diploma or equivalent Required Work Experience: 1 year of experience in claims/appeals processing, customer service, or other related support area OR Bachelor's Degree in lieu of work experience. Required Skills and Abilities: Good verbal and written communication skills. Strong customer service skills. Good spelling, punctuation and grammar skills. Basic business math proficiency. Ability to handle confidential or sensitive information with discretion. Required Software and Tools: Microsoft office Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401K retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Wellness program and healthy lifestyle premium discount Tuition assistance Service recognition Employee Assistance Discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews, and you will be contacted via the application portal if selected for scheduling. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information . Some states have required notifications. Here's more information .
Community Credit Risk Mgr I/II/Sr
Job Summary Manages and monitors a portfolio of client credit exposures with total Synovus Relationship Exposure (TSRE) over $2.5MM, across industry classes, on an ongoing basis. Underwrites credit requests including new requests, renewals, modifications, and conducts credit monitoring/portfolio management events such as quarterly/annual review, covenant compliance, and line availability calculated with support of aging reports and Borrowing Base Certificates, as the credit expert within the first line of defense. Monitors existing credit on a scheduled basis for issues or concerns. Works with Community Bankers to manage proposed credit requests from clients. Recommends credit structures and provides effective challenge while ensuring quality and profitability of assigned portfolio. Ensures adherence to the Synovus credit risk philosophy, risk appetite and lending strategies. Serves as an additional point of client contact, maintaining a high level of responsiveness. Navigates a wide variety of financial structures, credit scenarios and financial analysis situations. Communicates risk and return with Community Banking partners. Collaborates with Bankers on loan closings to ensure proper documentation of new and amended deals as well as waivers and modifications. Job Duties and Responsibilities Conducts analysis and structuring of credit requests for clients and prospects. Develops client assessments including in-depth analyses of financial data and other information provided by the client. Conducts projection modeling, stress testing and other analyses using research and evaluations from a wide variety of sources. Assesses deal strengths and weaknesses and risk factors. Evaluates and establishes risk ratings for transactions and correlates exposure levels as a part of the client strategy discussion. Completes and coordinates memos (e.g., Deal Concept Memo/ LAF) using established processes and materials. Prepares thorough servicing reviews on a periodic basis and participates in the risk rating verification process. Works with Bankers and Credit partners regarding risk rating overrides. Conducts timely compliance and credit review (e.g., quarterly, annually) for Bankers. Completes spreads and also forwards statements for spreading and ensures upload to internal databases/systems. Monitors tickler and exception reports to manage flow of financial reporting and client compliance with covenants. Provides a cohesive and comprehensive approach to review ratings, risk assessment, portfolios, clients and industries in assigned sector. Prepares and presents quarterly and annual risk reviews and tiering analyses. Assigns risk ratings and maintains updated credit research on portfolio of clients. Works with Bankers on the loan documentation and closing process for new large, complex credit facilities. Interfaces with the administration operations officer on the booking of new deals, setting up appropriate loan monitoring procedures, and ensuring proper set up on the loan systems for accurate ongoing monitoring. Works collaboratively with bankers to drive and own the renewal process including engaging with clients to understand future business objectives and credit related needs. Collaborates with Bankers and other business teams (e.g., Treasury, Cards) to meet client credit requests and assists in efforts to identify cross-sell opportunities. Partners with loan officers to assist in new business development and prospecting efforts including screening new loan packages. May travel to customer locations with loan officers. Spreads financial statements and works with Dual Risk Rating team. Conducts research to determine credit quality, character and soundness including analysis of extensive statistical data and financial statements, sensitivity analysis, industry analysis, guarantor analysis, and management assessment. Works with specific lenders to conduct loan portfolio management activities including proactively preparing calculation of borrowing bases, and monitoring loan covenants. Owns the process to monitor the receipt of borrowing base and covenant compliance from clients. Initiates discussions as needed with Bankers to ensure customers' positive operating performance and ability to meet obligations. Notifies bankers of any deterioration in operating performance. Submits periodic reporting and servicing. Ensures all transactions and processing comply with regulatory and company guidelines, policies and procedures. Interfaces with Loan operations team regarding booking of new and amended deals, waivers and modifications, providing all necessary documentation to complete closing process. Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Company authority in a timely fashion. Performs other related duties as required. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an Equal Opportunity Employer committed to fostering an inclusive work environment. Minimum Education: Bachelor's Degree in Business Administration, Finance, Accounting or related discipline or equivalent combination of education and experience. Minimum experience: Two years of experience as a Community Portfolio Manager with Synovus; or one year of experience as an Associate Community Credit Risk Manager; or six years of combined credit analysis experience. Required Knowledge, Skills, & Abilities: Understanding of the core competencies of a business and recognizes deviation from those principals Ability to gather information and provide appropriate solutions Ability to communicate effectively with potential, new, and established client groups Ability to work in a group environment with a number of different individuals, both senior and junior Ability to create, build, and maintain effective and mutually beneficial business relationships with key commercial clients Ability to maintain confidentiality of secured information Ability to work in a competing and demanding market Ability to work in a goal focused team environment Strong customer service skills Strong organizational skills Strong verbal and written communication skills Proficiency using Microsoft Office software products including Moody's statement
Manager, Customer Service
Summary Accountable for managing one or more teams responsible for customer service. Manages the day-to-day operations and workload issues for staff. Description Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 17 Technology Circle, Columbia, SC 29203. What You’ll Do: Organizes and manages customer service staff and/or customer service teams for a line of business or department. Assigns work to associates within the team(s). Assists staff by providing guidance and assistance with questions and problems encountered. Handles escalated or sensitive customer matters. Manages performance to ensure that individual productivity, quality and timeliness standards are met. Monitors individual and team performance to ensure all customer requirements are met or exceeded. Monitors and analyzes reports/statistics, processes, and resources to provide maximum efficiency and effectiveness for all functions. Ensures appropriate training for all associates to ensure that the most current guidelines are always being followed. Conducts coaching sessions to ensure development of staff within team. Conducts team meetings and communications to ensure consistency. Encourages, facilitates, and initiates process improvements. Ensures that the department is in compliance with all company and government regulations. Monitors expenses and prepares annual budget for team. To Qualify For This Position, You'll Need The Following: Required Education: Bachelor's degree. Degree Equivalency: Degree Equivalency not applicable for the Celerian Group, Bachelor’s degree required. 4 years job related work experience or Associate's and 2 years job related work experience. Required Experience: 2 years of health related or customer service work experience. 1 year of supervisory experience OR 1 year of equivalent military experience in grade E4 or above . Required Software and tools: Proficient in Microsoft Office. Required Skills and Abilities: Excellent communication, decision making, analytical, and problem solving skills. Excellent interpersonal, time management, and leadership skills. Superior customer service orientation . We Prefer That You Have The Following: Customer service experience and/or call center experience Medicaid experience. Our Comprehensive Benefits Package Includes The Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information . Some states have required notifications. Here's more information .
Route Driver
About Us: Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one’s identity. Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way. $22.00 per hour 4 hour work week, 10 hour shifts Shift Start time is 4:00am Monday, Tuesday, Thursday, Friday (Wednesday off) Great Benefits and 401K *MUST HAVE REAL-ID FOR SC (STAR ON DRIVERS LICENSE) TO ENTER MILITARY FACILITIES. Position Purpose: The Medical Waste Route Driver is responsible for servicing assigned accounts in the most professional way, ensuring that customers’ needs are met on a continual basis for various waste pickup and supply delivery. This role will always provide the highest level of customer service possible. They may also transport waste from either a Stericycle location or customer location to a transfer location or processing location. All Company assigned vehicles are equipped with camera telematics which includes inside and outside cameras. In addition, all vehicles are equipped with ELD (electronic logging device) and GPS (global positioning system). Key Job Activities: • Manages assigned routes ensuring customers’ waste is picked up in a safe, timely, and accurate manner. • Pick up and transport waste safely according to all federal, state, and local rules and regulations. • Plans daily schedule based on customers’ needs by reviewing daily paperwork, e.g., manifest, route sheets, previous VCR, etc. provided by the Transportation Manager/Supervisor or Dispatcher. • Follows routing software route schedule. • May prepare and load trucks to service select accounts for the day ensuring enough supplies are added. • Required to unload trucks at various Stericycle and customer sites; including ensure securing of waste. • Pick up specified waste from each customer site scheduled for the day. • Ensures that customers have packaged and prepared the waste according to all federal, state, and local rules and regulations before transporting. • Provide the highest level of customer service to assigned accounts daily, communicating any issues to the Transportation Manager/Supervisor or Dispatcher for resolution. This includes, but is not limited to re-routes, adjustments in container sizes, training, etc. • Ensures waste, supplies, and material handling equipment are secured prior to operating the vehicle on a public highway. • Ensures that assigned paperwork is completed legibly, neatly, accurately, and completely and returned to Transportation Supervisor or Dispatcher for processing. • Ensures DOT Driver Log is completed, if applicable • Communicates with Stericycle Transportation Supervisor and/or Dispatcher regarding any change to route pickups, including address changes, customer not having waste ready for pickup, etc. • Ensures that employee covering for specific route is aware of any situations outside the norm in order to provide the highest level of customer service. • Reports any problems/issues with accounts to Transportation Supervisor and/or Dispatcher before the close of business each day. • Performs pre-trip and post-trip maintenance on assigned trucks prior to leaving or closing for the day. • Reports any maintenance problems to Transportation/Dispatcher for follow-up. • Use of ELD (electronic logging device) and Geotab to log hours in accordance with DOT guidelines, if applicable. • Performs other duties and responsibilities, as needed. Education: Preferred Education: in High School or Equivalent Experience: • 6+ months of experience, preferably in driving shred/box trucks and route management. • Must be 21 years of age or older in route management. • Valid standard driver’s license (Class D or above) with an excellent driving record. • Ability to obtain and retain a valid Medical Examiner Card (MED) route management. • Stericycle welcomes non-native English speakers, as long as drivers can read and speak English sufficiently to understand highway traffic signs and signals in the English language, to respond to official inquiries, and to make entries on reports and records as required by federal regulation. Certifications and/or Licenses: Medical Examiners Certification Drivers License Benefits: Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle. Our Promise: Stericycle is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Disclaimer: The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice. #WMHSDriver
Customer Service Advocate III
Summary Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Description Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours 8am-6pm. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road. W@H will be considered upon review by management for performance and proficiency. What You’ll Do: Reviews claims or appeals issues, complaints, and inquiries referred by claims customer service representatives to determine if desk procedures and guidelines were followed. Research to identify cause and mine ways to prevent and correct such causes. Identifies and reports potential fraud and abuse situations. Researches and responds to complex customer inquiries, ensuring that contract standards and objectives for timeliness, productivity and quality are met. Handles situations that require adaptation of response or extensive research. Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines. Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes. Ensure claims are processed according to established quality and production standards. Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed. Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies. Assists in training claims customer service representatives. To Qualify for This Position, You'll Need the Following: Required Education: High School Diploma or equivalent Required Work Experience: 3 years of customer service experience, including 1 year of claims or appeals processing experience OR Bachelor's Degree in lieu of work experience. Required Skills and Abilities: Good verbal and written communication skills. Strong customer service skills. Good spelling, punctuation, and grammar skills. Basic business math abilities. Ability to handle confidential or sensitive information with discretion. Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers, and contribute their unique abilities to the growth of our company. What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the required qualifications. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information . Some states have required notifications. Here's more information .
Claims Customer Service Advocate I
Summary Responsible for responding to routine inquiries. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Reviews and adjudicates claims and/or non-medical appeals. Determines whether to return, deny or pay claims following organizational policies and procedures. Description Logistics: PGBA – is a subsidiary company of BlueCross BlueShield of South Carolina. Location : This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to have flexibility work any our 8-hour shift scheduled during hours of 8:00 AM –8:00 PM. Training will be Monday – Friday 8:00 AM - 4:30/5:00 PM for approximately 6-8 weeks. This role is located on site at 17 Technology Circle, Columbia SC Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen. SCA Benefit Requirements : BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act ( SCA ). Under the McNamara-O'Hara Service Contract Act (SCA), employees are required to enroll in health insurance benefits regardless of other insurance coverage. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date. What You’ll Do: Responds to written and/or telephone inquiries according to desk procedures, ensuring that contract standards and objectives for timeliness, productivity, and quality are met. Accurately documents inquiries. Identifies incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines. Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines. Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes. Ensure claims are processed according to established quality and production standards. Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager for resolution. Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments. To Qualify for This Position, You’ll Need the Following: Required Education : High School Diploma or equivalent Required Work Experience: 1 year of experience in claims/appeals processing, customer service, or other related support area OR Bachelor's Degree in lieu of work experience. Required Skills and Abilities: Good verbal and written communication skills. Strong customer service skills. Good spelling, punctuation and grammar skills. Basic business math proficiency. Ability to handle confidential or sensitive information with discretion. Required Software and Tools: Microsoft office Our Comprehensive Benefits Package Includes the Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits for the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401K retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Wellness program and healthy lifestyle premium discount Tuition assistance Service recognition Employee Assistance Discounts to movies, theaters, zoos, theme parks and more What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews, and you will be contacted via the application portal if selected for scheduling. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information . Some states have required notifications. Here's more information .
Security Officer – Financial Patrol Driver
Security Officer - Financial Patrol Driver Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions! Job Description As a Security Officer - Financial Patrol Driver in Columbia, SC, you will serve and safeguard clients in a range of industries such as Financial Institutions and more . Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you'll use our exclusive Claim a Shift platform to view and Pick up open shifts based on your availability-giving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role, this position offers unmatched access to hands-on experience and growth opportunities. As a Patrol Unarmed Officer with Allied Universal, you will play a key role in helping to maintain a secure environment at a financial institution location. Your responsibilities will include conducting regular patrols throughout the premises, remaining highly visible to help deter security-related incidents, and providing outstanding customer service to everyone you encounter. This is a driving post, so you will be responsible for operating a vehicle as part of your patrol duties. You will be expected to communicate clearly and professionally, responding to situations with agility and reliability. At Allied Universal, we value teamwork, integrity, and a people-first approach, empowering you to make a positive impact every day while upholding our commitment to innovation and care. If you are ready to join a company that puts people first and values your contribution, this is the opportunity for you. Position Type: Part Time Pay Rate: $18.00 / Hour Job Schedule: DayTimeMon06:00 AM - 02:00 PMThur05:00 AM - 02:00 PMFri05:00 AM - 02:00 PM What You'll Do: Use our proprietary scheduling platform to claim open shifts at client sites Support operations across a range of environments including commercial real estate, healthcare, and education Receive site-specific training and guidance from experienced teams Deliver consistent, professional security presence and customer service Be ready to fill in at short notice when urgent needs arise Responsibilities: Provide customer service to clients by carrying out security-related procedures, following site-specific policies, and responding to emergency situations as appropriate. Respond to incidents and critical situations in a calm, problem-solving manner, maintaining professionalism at all times. Conduct regular and random patrols throughout the financial institution and its perimeter to help to deter unauthorized activity and identify potential concerns. Monitor entrances, exits, and other access points to help to deter unauthorized entry and maintain a visible presence. Document and report any security-related incidents, observations, or concerns according to Allied Universal protocols. Assist employees, visitors, and/or customers with directions, information, and general inquiries while maintaining a courteous and professional demeanor. Collaborate with site management and local law enforcement as needed during incidents or emergencies. What We're Looking For: Availability across various days and shifts Reliability and ability to adapt to different post assignments A desire to gain broad experience and grow within the company Interest in transitioning into full-time roles when available Minimum Requirements: At least 1 year of security-related experience is required. A valid driver's license is required and must meet Allied Universal driver policy requirements for driving positions only. Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles. Possess a high school diploma or equivalent. As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law. Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. A valid driver's license will be required for driving positions only. Why Join Us: Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle. Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs. Smart Tools: Access exclusive technology for real-time shift visibility and claiming. Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees. Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program. Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: www.aus.com. If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2025-1424138
Document Control Coordinator
Summary Responsible for coordinating and directing the efforts of the Document Control associates to ensure the timely and accurate processing and general control of documents. Distribute work and determines work priorities for the staff. Perform quality audits and helps evaluate the effectiveness of the quality assurance program. May orient, train, assign and check the work of lower level employees and be designated as lead worker. Description Logistics: Planned Administrators Inc. (PAI) , – one of BlueCross BlueShield's South Carolina subsidiary companies. Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 17 Technology Circle, Columbia, SC 29203. What You’ll Do: Directs and coordinates the sorting, counting, batching and scanning of all claims, documents, mail and/or other process correspondence provides coverage or support for other staff members during departmental projects and/or periods of understaffing. May provide training and guidance to entry-level support staff. 20% Maintains departmental logs, spreadsheets or databases. Prepares basic reports/statistics for management on work received for production and workload assessment. 10% Prepares correspondence or packages for internal/external mailing. Tracks correspondence and/or packages and follows up as needed. Orders supplies and maintains departmental supply inventory To Qualify For This Position, You'll Need The Following: Required Education: High School Diploma or equivalent. Required Experience: 5 years of clerical or office support experience. Required Software and tools: Microsoft Office. Required Skills and Abilities: Good communication and organizational skills. Detail-oriented. Basic business math, computer skills. Our Comprehensive Benefits Package Includes The Following: We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401k retirement savings plan with company match Life Insurance Paid Time Off (PTO) What We Can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What To Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. On-site cafeterias and fitness centers in major locations Education Assistance Service Recognition National discounts to movies, theaters, zoos, theme parks and more Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information . Some states have required notifications. Here's more information .
Security Professional – Armed Residential Access
Security Professional - Armed Residential Access Overview Allied Universal®, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse, and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental, and vision coverage, life insurance, retirement plans, employee assistance programs, company discounts, perks, and more for most full-time positions! Job Description As a Security Professional - Residential Access in Columbia, SC, you will serve and safeguard clients in a range of industries such as Residential and more . Join a leading team where flexibility meets opportunity. As a Part-Time Security Officer, you'll use our exclusive Claim a Shift platform to view and Pick up open shifts based on your availability-giving you the freedom to build a schedule that works for you, while gaining valuable site experience across various industries. Whether you're looking to supplement your income or take the first step toward a full-time role, this position offers unmatched access to hands-on experience and growth opportunities. As an Access Control Officer with Allied Universal, you will play a key role in helping to maintain a secure and welcoming environment at a residential location. Your responsibilities will include monitoring and patrolling assigned areas, conducting routine patrols, and remaining highly visible to help deter security-related incidents. You will interact with residents and visitors, providing exceptional customer service and clear communication while upholding the highest standards of professionalism. This position requires driving as part of your daily duties, so a valid driver's license is necessary. At Allied Universal, we value agility, reliability, and innovation, and we are committed to a caring culture that puts people first. Join our team and contribute to a collaborative environment where integrity and teamwork are at the core of everything we do. Position Type: Part Time Pay Rate: $15.54 / Hour Job Schedule: DayTimeWed11:00 PM - 05:00 AMThur11:00 PM - 05:00 AM What You'll Do: Use our proprietary scheduling platform to claim open shifts at client sites Support operations across a range of environments including commercial real estate, healthcare, and education Receive site-specific training and guidance from experienced teams Deliver consistent, professional security presence and customer service Be ready to fill in at short notice when urgent needs arise Responsibilities: Provide customer service to residents and guests by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities. Monitor access points to help to deter unauthorized entry and maintain a secure environment within the residential community. Respond to incidents and critical situations in a calm, problem-solving manner, following established protocols. Conduct regular and random patrols around the property and perimeter to help to deter unwanted activity and identify potential concerns. Document and report any unusual activity, incidents, or maintenance needs observed during patrols or while monitoring access points. Work collaboratively with residents, guests, and property management to address concerns and provide information as needed. Maintain a visible presence to help to deter unwanted activity and promote a sense of security within the residential location. What We're Looking For: Availability across various days and shifts Reliability and ability to adapt to different post assignments A desire to gain broad experience and grow within the company Interest in transitioning into full-time roles when available Minimum Requirements: Must have at least 1 year of experience in armed security-related, law enforcement, and/or military roles. Must be at least 21 years of age. A valid driver's license is required and must meet Allied Universal driver policy requirements. Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles. Possess a high school diploma or equivalent. As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws. As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law. Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment. A valid driver's license will be required for driving positions only. Why Join Us: Flexible Scheduling: Choose from a variety of open shifts that align with your availability and lifestyle. Career Growth: Clear path to full-time roles and ongoing advancement through paid training programs. Smart Tools: Access exclusive technology for real-time shift visibility and claiming. Full-Time Benefits: Health insurance, 401(k) plans, and a comprehensive benefits package for full-time employees. Employee Perks: Enjoy discounts at restaurants, entertainment venues, and more through our perks program. Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status, or any other basis protected by law. For more information: www.aus.com. If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2025-1424062
FCMB Claims Customer Service Advocate II
Summary Responsible for responding to routine correspondence and telephone inquiries pertaining to claims or appeals. Identifies incorrectly processed claims and completes adjustments and related reprocessing actions. Description Logistics: PGBA – is a subsidiary company of BlueCross BlueShield of South Carolina. Location : This position is full-time (40 hours/week) Monday-Friday in a typical office environment. Employees are required to have flexibility work any our 8-hour shift scheduled during hours of 10AM –7PM. Training will be Monday – Friday 8:00 AM - 4:30/5:00 PM for approximately 6-8 weeks. This role is located on site at 17 Technology Circle, Columbia SC Government Clearance: This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen. SCA Benefit Requirements : BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act ( SCA ). Under the McNamara-O'Hara Service Contract Act (SCA), employees are required to enroll in health insurance benefits regardless of other insurance coverage. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date. What You’ll Do: Responds to written and/or telephone inquiries according to desk procedures, ensuring that contract standards and objectives for timeliness, productivity, and quality are met. Accurately documents inquiries. Identifies incorrectly processed claims and processes adjustments and reprocessing actions according to department guidelines. Examines and processes claims and/or non-medical appeals according to business/contract regulations, internal standards and examining guidelines. Enters claims into the claim system after verification of correct coding of procedures and diagnosis codes. Ensures claims are processing according to established quality and production standards. Identifies complaints and inquiries of a complex level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager for resolution. Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments. To Qualify for This Position, You’ll Need the Following: Required Education: A High School Diploma or equivalent Required Work Experience: 1-year of experience including 1-year claims/appeals processing, customer service, or other related support area OR bachelor’s degree in lieu of work experience. Required Skills and Abilities: Good Verbal and Written Communication Skills Strong Customer Service Skills Good Spelling, Punctuation and Grammar Skills. Basic Business Math Proficiency. Ability to Manage Confidential or Sensitive Information with Discretion. Required Software and Tools: Microsoft Office. What We Prefer that you Have the Following: Associate degree (2) years-of claims processing or call center experience. Knowledge of word processing, spreadsheet, and database software. Our comprehensive benefits package includes the following : We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment. Subsidized health plans, dental and vision coverage 401K retirement savings plan with company match Life Insurance Paid Time Off (PTO) On-site cafeterias and fitness centers in major locations Wellness program and healthy lifestyle premium discount Tuition assistance Service recognition Employee Assistance Discounts to movies, theaters, zoos, theme parks and more What We can Do for You: We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company. What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the required qualifications. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information . Some states have required notifications. Here's more information .