Adv. Manufacturing

++++++++++++++++ This position is contingent upon contract award. ++++++++++++++++ The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service support management team! These are fulltime, remote positions that support 24/7 contact center operations with multiple shifts available. This position is 100% local-virtual. You MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations: - Columbia SC - Shepherdstown WV - Arlington VA, includes Maryland - Salt Lake City UT YOUR MISSION The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program. Phone calls are from a wide variety of individuals, including Veterans, their family members and/or legal representatives, the public, and VA employees. REQUIREMENTS Education: High School Diploma or equivalent. Work Experience: Four (4) years' experience in a call center or contact center environment; One (1) year of supervisory experience. Must be a U.S. citizen with REAL ID identification or acceptable REAL ID equivalent: US Passport, Department of Defense ID card for active / retired / military family dependent member. Wired-to-Home Internet: Ability to connect your computer into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. Note: Wi-Fi-only high-speed internet can rarely sustain these speeds. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. Industry Knowledge: Understanding, sensitivity, and empathy for Veterans and their family members. Knowledge of military benefits, resources, and services. Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM. Previous military experience (including military spouses, family, and/or as a service provider). CORE FUNCTIONS Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development Ensure tasks are assigned to CSRs with clear plan of action and expectations are clearly defined Monitor CSR work performance and production and manage service quality through daily observations Field escalated calls from CSRs and overflow calls from agent queues Determine most appropriate course of action and/or identify alternatives in resolving issues Ask appropriate probing questions to clarify complex or vague requests Prepare well-defined case notes for field escalated calls received from CSRs Communicate with customers through approved channels such as phone, chat, text, or other forms of messaging Perform a supervisory review of cases Review reports, case notes, and rosters submitted by CSRs Review CSR call volume reports to evaluate productivity Prepare shift operational assessments, after-action reports, and weekly statistical data reports for presentation All other job-related duties as assigned WINNING BEHAVIORS, SKILLS AND QUALIFICATIONS Personality and communication (soft skills): Work Ethic Problem-solving Effective communication skills Self-direction Dependability Detail- oriented Competencies (hard skills): Customer Service Engage, support and collaborate with other members of the team, the company and the customer. Present and relay available services and resources to meet customer needs. Track progress of projects and follow up as needed. Communication Express and present information to team members, managers and customers verbally and in writing. Apply the use of telecommunication equipment and computers to optimize information relay. Strategically engage with the speaker or listener to formulate and suggest executable solutions. Research and Analysis Conduct studies and evaluations related to the tasking. Design and implement systems and procedures for analysis and verification. Seek or develop guidance from customer insight and manager directives, and leverage professional judgment and subject matter expertise. ABOUT THE BOWEN GROUP, a GTSC Company The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded.

There’s never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services. Driven by a passionate team, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives. From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a stakeholder in TA’s success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA’s future. Job Summary TravelCenters of America offers a convenient, one-stop shopping experience to our customers. Each location has a plethora of dining options which gives our guests the variety they look for. The Dishwasher is a key member of the restaurant team responsible for gathering, washing, and storing restaurant dishware and silverware. This individual provides excellent customer service to our guests so that we are returning every traveler to the road better than they came! In this role, you can expect to: Work in a fun, trusting environment focused on great customer service Gather, wash, and store dishware, silverware and large cooking utensils Maintain equipment per operating standards Prioritize your work according to the kitchen and dining guest needs Build strong communication and rapport with leaders and co-workers Practice safe food handling and storage as well as waste control procedures; Know and follow safety guidelines and report potentially unsafe situations caused by team members and customers Perform other job-related duties as assigned What we’d like to see: A dedicated individual who works well with others and is excited to be part of our team! Previous food service experience a plus Good verbal communication skills Ability to work flexible hours including nights, weekends and some holidays With us, you’ll enjoy: Medical, dental, vision and life insurance 401(k) with a company match Vacation and paid holidays Tuition reimbursement On-site meal discounts A wide variety of discounts on technology, travel, food and fuel Opportunity for growth and advancement Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit https://www.ta-petro.com/careers/working-at-ta-travel-centers A pay range listed reflects the potential pay for this role. The pay will depend on various factors, such as responsibilities of the position, job duties/requirements, and relevant experience and skills. Not all positions posted will have a pay range listed. Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home. Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at appada@ta-petro.com. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request. Typical Physical Demands In this role, the team member is regularly required to talk and hear. Standing, walking, kneeling, stooping, bending over, crouching, crawling, climbing, and repetitive use of legs are done occasionally. The team member is occasionally required to lift up to 50 lbs and/or move heavy objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. All performed with or without a reasonable accommodation. Work Environment While performing these duties of this job, the employee may be exposed to outdoor elements in all seasons. Occasionally, the employee will also be exposed to fumes and particles, moving mechanical parts and vibration. The noise level in the work environment can be loud at times. While performing these duties, the employee may be exposed to dirt, dust, grime, grease, oil, gas, high-concentrated cleaning solutions, etc. Disclaimer This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Job Overview: Middleboro Trailer Sales Shop is seeking a skilled, capable, self-motivated Trailer Service Technician to join our team. The ideal candidate will have basic mechanical skills, a willingness to learn, and a strong work ethic. This role involves servicing and repairing a variety of trailers, sales, upgrades. Including utility, equipment, dump, enclosed cargo, and horse trailers. Safety, quality, and customer satisfaction are the cornerstones of this position. Key Responsibilities: Trailer service (replace/pack wheel bearings, inspect brakes, axles and light pressure washing, etc.) *Repair/replace axles, brakes, tires, wiring/lights, decking, etc. * Tire mounting and balancing *Install brake controls, hitches, bumpers and beds on vehicles. * Welding trailer frames, jacks, and fabricating new components. *Other miscellaneous trailer repairs as needed.* * Assist customers with trailer hook-ups, ensuring everything is in proper working order (e.g., correct ball size, functional lighting). * Maintain a clean and organized shop by sweeping, taking out trash, and preparing for the next day. * Monitor inventory levels and report shortages to the foreman. * Adhere to shop safety and quality standards to protect our reputation and ensure customer satisfaction. Qualifications: * Basic mechanical skills, including the ability to use tools, read a tape measure, and perform basic electrical wiring and light welding. * Willingness to learn new skills and adapt to various trailer types. * A valid driver’s license and reliable transportation. * Ability to work collaboratively in a team and maintain a respectful attitude toward customers and colleagues. * Strong attention to detail and a commitment to quality work. Work Schedule: * Monday to Friday, 8:15 AM to 5:00 PM, with a one-hour lunch break at 12:00 PM. *Compensation and Benefits:* * Hourly wage based on skill level, with opportunities for _*quarterly bonuses linked to company performance*_. * 3-month trial period to assess fit for the role. * 2 weeks of paid vacation/sick leave per year, plus paid holidays. * Skill development opportunities and the potential for increased earnings over time. Shop Policies: * Arrive on time at 8:15 AM. Notify the manager in advance if you will be late or absent. * Participate in weekly Monday morning meetings to review the schedule and priorities. (Biscuits Included for breakfast!) * Random drug testing is conducted to maintain a safe and professional workplace. * For safety phone use during projects is limited to emergencies and work-related tasks Why Join Us? At Middleboro Trailer Sales Shop, we value teamwork, skill development, and a commitment to excellence. I (Keaton) And our team takes pride in delivering high-quality trailer repair services while fostering a supportive work environment. How to Apply: Are you a skilled mechanic, a recent graduate from welding or engineering school, or someone eager to gain real-world experience and grow with a company? We’d love to hear from you! Submit your resume and cover letter [through Indeed/your preferred application method]. Thanks, Keaton Emmons Job Type: Full-time Pay: $18.00 - $28.00 per hour Benefits: * Employee discount * On-the-job training * Paid time off * Profit sharing * Tools provided Work Location: In person

*CNC ROUTER OPERATOR* Concept Unlimited, Inc. is a leading national sign, canopy, ATM kiosk, and ATM enhancements manufacturing company headquartered in Columbia, SC We are currently looking to add a full-time _Router Operator._ This position is a physical position in a fast-paced manufacturing warehouse environment and requires being on your feet for extended periods *General Summary* This position is responsible for using Multicam router machines for routing/cutting parts, pieces, and elements of the designated project. *Principal duties and responsibilities:* * Working with various materials (aluminum, steel, acrylic, sintra, etc.) provided to create custom signs, ranging from simple to complex. * Do basic maintenance to include: oil change, air filter change, greasing them, and keeping them clean. * Change airbags once they are full of trash from the suction hose. * Replace the boards with MDF boards about once a month. * Additional duties include maintaining the work area and equipment used in the routing process. *Knowledge, skills, and abilities required:* * Ability to read and understand blueprints. * Ability to interpret and verify measurements according to required specifications. * Ability to identify issues and offer solutions to those issues. * *PHYSICAL DEMANDS:* * Good general health with good balance, agility, vision, and depth perception. * Ability to twist, stretch, push, pull, and lift regularly. * Ability to stand for extended periods * Lift up to 20 lbs. to 40lbs EXPERIENCE REQUIRED Job Type: Full-time Pay: $16.00 - $18.00 per hour Expected hours: No less than 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Vision insurance Schedule: * 10 hour shift * Day shift * Monday to Friday * Overtime People with a criminal record are encouraged to apply Work Location: In person

Job Description *Concept Unlimited, Inc.*is a growing national sign, metal canopy and ATM kiosk manufacturing company headquartered in Columbia, SC. *Aluminum and TIG welding preferred* *Must be able to:* * Operate CNC press break and shear * Work with hand tools such as, drills, pop rivet guns, jig saw, tape measure etc. * Follow instructions * Follow safety standards * Forklift experience a plus *Read Blueprints* Welder Fabricators must be able to read and interpret blueprints and engineering plans. The Welder Fabricator will use the blueprints along with other data, such as work plans, to develop and design their welding projects *Fabricate Metal Objects* Fabrication involves laying out, cutting, fitting, measuring and welding metals to create the desired shape or object. This is highly detailed work and requires the Welder Fabricator to be knowledgeable of many techniques and tools. *Inspect Work and Equipment* A Welder Fabricator must constantly inspect and test welds and equipment. Welds are checked for durability as well as meeting specified standards and equipment must be examined to determine if repairs or new equipment is needed. - at least 1 year of experience Must be at least 18 years of age or older. Concept Unlimited, Inc. offers medical and dental benefits, 401(k), vacation and holiday pay. Job Type: Full-time Pay: $18.00 - $20.00 per hour Expected hours: No less than 40 per week Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Vision insurance Shift: * 10 hour shift * Day shift People with a criminal record are encouraged to apply Work Location: In person

The Operations Supervisor is an integral part of the operations team. They oversee many aspects of the day-to-day operations including but not limited to ensuring the operators follow proper safety protocol, onboarding and training new operators, and customer service to clients. Salary: The compensation for this position will be commensurate with education or work experience. Badger Infrastructure Solutions is the industry leader in non-destructive hydro-excavation (hydrovac) services. Since 1992, Badger has been innovating cutting-edge technology and providing services to a diverse customer base, including oil and gas, energy, industrial, construction, transportation and other markets, as well as numerous government agencies within Canada and the United States. We Hire great people from a wide array of backgrounds, not because it is the right thing to do, but because it makes Badger stronger. There has never been a better time to join the Badger team. What You'll Be Doing: Assist with dispatching units and schedule projects on a daily basis Communicate with clients, with a customer service focus on a daily basis Assist with project related biddings and proposal Support and improved business development on a daily basis Reviewing operator’s daily paperwork (Daily trip ticket, FLRA, DOT logs) What You'll Need For Success: Must have supervisory experience Previous experience required in one of the following areas: Vacuum, Pump Trucks Commercial Underground Construction, Oil and Gas, Underground Utility, Waste, Equipment Rental, Trucking / Fleet Management Valid CDL (preferred) Mechanical skills (preferred) Sales experience (preferred) Physical Demand Requirements: Must be able to hear and distinguish emergency signals and instructions while on duty Must be able to repetitively sit, lift, stoop, bend, squat, kneel, reach and crawl Must be able to repeatedly lift a minimum of 50 pounds Must be able to work in all outdoor elements for extended periods of time Confined Space Entry may be required to accomplish tasks for some clients when applicable Must be cleared to wear Personal Protective Equipment (PPE) Must be able to climb ladders, and work from stationary platforms from elevated heights Must be capable of working extended hours and variable shifts If you feel you don’t have the experience listed above, but still think you are qualified for the job, we encourage you to apply for consideration. Candidates will be required to successfully complete pre-employment screening, which includes criminal background check, MVR history, drug and alcohol test, and a physical (COT & Non-DOT). What You'll Get In Return: Generous salary and bonus program(s) Low-cost Medical, Dental, and Vision insurance Retirement plan with employer matching contributions Attractive vacation programs Inclusive Group Life insurance Supportive Employee Assistance Program (EAP) that allows for covered behavioral health visits Rewarding employee referral program Valuable employee training program(s)

At CEC Entertainment, we build careers around great food, family, and fun! Our purpose and our passion is to create the best place for kids and families to eat and play! Job Description Work Today, Get Paid Tomorrow” program. Don’t wait between paychecks anymore! Chuck E. Cheese (CEC) is a great place for a first-time job seeker or a place to build an exciting career. Our Cast Members are empowered to provide the greatest service anywhere through cross-training in a variety of different positions. Over 60% of our managers were promoted from within! Now Hiring Cashiers Cashiers are the frontline of guest service as they take orders, process payments, help with prizes and more. Pay and Benefits: Chuck E. Cheese now offers access to earned wages with our NEW “Work Today, Get Paid Tomorrow” program. Don’t wait between paychecks anymore! Competitive pay 50% discount on meal during shift Work Today, Get Paid Tomorrow program Flexible schedules Scholarships Perks and Discounts programs Employee Referral Program CEC Cares Fund (program to assist employees during catastrophes) Minimum Qualifications: Be at least 16 years of age Available to work various shifts Excellent customer service skills Energetic and enthusiastic personality Essential Job Functions and Work Environment: Must be able to lift or carry objects weighing 0-50 pounds during scheduled shift. Must be able to stand, bend, kneel, reach, push/pull, walk and squat during scheduled shift. In addition to the essential job duties stated above, the ability to handle job stress and interact effectively with others, including guests and co-workers, are essential functions of the job. The work environment includes flashing and flickering lights, moving mechanical parts, and loud noises. At Chuck E Cheese, we care about the safety and health of our guests and employees. We have rigorous health and sanitation standards, and our operational procedures are designed to meet or exceed local requirements and most importantly to protect the health of our teams and guests Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #Diversity #Inclusion #Culture The Company: CEC Entertainment, LLC (“CEC”), headquartered in Irving, Texas, is a nationally recognized leader in family dining and entertainment, proudly operating the iconic Chuck E. Cheese, Peter Piper Pizza and Chuck’s Arcade brands. Chuck E. Cheese celebrates over half a million birthdays annually, dedicated to creating joyful, lasting memories through fun, food, and play. As the place Where a Kid Can Be a Kid®, the brand is committed to safety through programs like Kid Check® and community support, having donated more than $24 million to schools and nonprofits. In 2025, Chuck E. Cheese received the “Best in STEM” award and was named one of America’s Greatest Workplaces, highlighting its industry leadership both in innovation and employee well-being. Peter Piper Pizza offers a neighborhood pizzeria experience with quality food, engaging entertainment, and lifelong memories because fun isn't added on-“The Fun is Baked In”! Through amusement and connection, families and communities are brought together every day. Both Chuck E. Cheese and Peter Piper Pizza champion play through different attractions to support physical wellness and strengthen motor skills in kids. CEC Entertainment and its franchisees operate nearly 600 Chuck E. Cheese locations and over 120 Peter Piper Pizza venues across 45 states and 18 countries. The company proudly fosters a culture of diversity and celebrates fun and play to unite every family. Learn more at chuckecheese.com and peterpiperpizza.com. Benefits: CEC Entertainment offers a wide variety of benefits including medical, dental, vision, life, disability, and 401(k) retirement savings plan to eligible U.S. employees as part of their overall employment package. We also offer job training and career growth opportunities. Chuck E. Cheese is a "Work Today, Get Paid Tomorrow" employer. * * * At CEC Entertainment, we believe that our workforce should reflect the diverse backgrounds, experiences, and perspectives of many guests we serve. As an Equal Opportunity Employer, we do not discriminate against applicants due to race, ancestry, color, genetics, gender identity, gender expression, sexual orientation, national origin, religion, age, physical or mental disability, pregnancy, veteran status, or on the basis of any other federal, state or local protected class.

BEST. JOB. EVER! • Generous Team Member discount • $400 bonus for every referral hired with NO LIMIT* • Competitive hourly pay rates & team bonus • Get Paid Early! • Minimal weekday hours required (join for weekends only!) *Additional terms and conditions apply. At David’s Bridal, we empower our customers and our team members to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or a seasonal job that is a perfect fit! Join us in our peak season in a seasonal role– we make dreams happen. Alterations Specialists are responsible for completing all fittings and alterations to the high standards of David’s Bridal and reports to the Store Manager. S/he is responsible for exemplifying friendly, knowledgeable, and technical expertise and providing superior customer service. Alterations Specialists are members of the store team and demonstrate the value and qualities of the David’s Bridal brand. Essential Job Functions: • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. • Use all systems to manage the customer flow to deliver five-star customer experience. • Maintain all service levels by being Prepared, Welcoming, Meet the Needs & Be There for all our customers, this includes all operational checklist task and meeting customers emotional and practical needs. • Responsible for providing an exceptional service experience to multiple customers at one time. Plus contribute to the store achievement of Five-Star Customer Service. • Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team. • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations. Promote all alteration services and personalization options. • Assists stylists in closing sales by consulting with customers regarding gown fit and customization. • Maintain store-standards to support a flawless shopping experience. • Maintain a high standard of dress that complies with the Dress Code Policy. • Greets and escorts all alterations customers to and from alterations appointments. • Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. • Responds promptly to all customer questions by providing product and service information. • Builds long-term relationships with customers to meet and exceed customer satisfaction and loyalty. • Maintains inventory management by processing special orders pick-ups and ensuring first quality standards for all merchandise. • Ensure that alteration pricing is at company standards. • Manage all alterations, fittings and sewing, steaming, pressing and spot cleaning of garments to company standards. • Resolve customer service issues in a swift and effective manner that complies with company guidelines. • Supports all cash wrap behaviors and processes transactions with accuracy to make every customer feel celebrated. • Maintain the alterations room so that it is consistently clean and well-organized. • Performs duties and tasks as assigned by store management. Physical Demands: • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew and perform fittings to David’s Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time. Education & Credentials: • High school diploma or equivalent degree • 1-2 years prior retail experience in an apparel or specialty store environment. • Prior sewing experience required, preferably in bridal and/or special occasion production environment. • Prior experience with computerized POS (Point of Sale) system is a plus. Now that we’ve popped the question, please say “I do”. Seasonal Benefits Include – • Flexible schedules • 40% merchandise discount • $400 bonus for every referral hired with NO LIMIT* • Competitive hourly pay rates & team bonus *Additional terms and conditions apply. Love wins when love is for Everyone! Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable. David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at humanresources@dbi.com or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies. Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.

New Training Class Begins on Tuesday, September 2, 2025 COMPANY OVERVIEW Does the idea of applying your talents at a social care company that assists people address Social Determinant of Health (SDoH) barriers and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits. Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our Managed Care partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision. MEMBER ENGAGEMENT COORDINATOR (Vietnamese speaking) POSITION SUMMARY We are actively seeking experienced and outstanding Vietnamese/English speaking Member Engagement Coordinators who have experience working in a heavy production-based environment within an active Inbound/Outbound Call Center to join our growing team. Some of the most vital aspects of the role will include making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit(s) best suit them and assisting them through the enrollment process. The programs you will be assisting with include Community Programs (transportation, meals, energy discounts), Medicare Savings Programs, Medicaid, and Veteran’s coordination of care. Our outstanding Member Engagement Coordinators will be trained on how to educate members on resources available to them within their community and programs that offer potential savings that can improve their quality of life. Preference for candidates who have some background in sales or other attributes such as collections and telemarketing. We will train highly motivated individuals with a proactive attitude. Our comprehensive training program is conducted by our seasoned and talented training department, and we will get you where you need to be. ESSENTIAL RESPONSIBILIES Meet production/departmental goals by answering inbound/outbound calls and conducting telephonic outreach activities to screen Medicare Advantage plan members to determine pre-eligibility status for additional benefits. Review member’s needs and provide assistance with general social programs. Meet daily, weekly, and monthly performance metric related to schedule adherence, telephone availability, working rate, and Key Performance Indicators (KPI). Meet quality standards by ensuring proper phone etiquette and adherence to scripts, have accurate and descriptive case documentation, and proper disposition of cases. Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk’s Outreach Operations. Participate in BeneLynk’s required staff and operational development programs. Be a team player and communicate openly and honestly. Demonstrate behaviors, actions, and attitudes that reflect BeneLynk’s vision, mission, and values. Other duties as assigned. QUALIFICATION REQUIREMENTS Education – High School or General Education Degree (Preferred) Experience – A minimum of six (6) months of experience in both Inbound and Outbound Call Centers, with direct client interaction. Sales experience is a must with the ability to engage individuals over the phone, data entry, and related computer skills. Negotiation and persuasion skills are a must. Language Skills – Excellent verbal and written communication skills; ability to communicate and empathize with elderly and disabled population. Bi-lingual (English & Vietnamese). Reasoning Ability – Ability to align and communicate appropriate resources and programs based on member’s qualifications. Network Capability – Reliable and high-speed internet connection is a must. Remote Environment - must establish an appropriate work environment that is quiet, clean, and safe, with adequate lighting within their home for work purposes. Experience in benefits enrollment and social programs is a plus. Remote experience a plus. PHYSICAL REQUIREMENTS Prolonged Sitting - Call center agents typically spend most of their shift seated, requiring physical endurance. Keyboarding and Computer Use - Agents frequently use computers to access information, enter data, and interact with customer relationship management (CRM) systems, requiring dexterity and speed. Communication - Agents need to speak clearly and listen attentively, often while multitasking between various tasks. Occasional Walking and Reaching - While primarily seated, agents may occasionally need to walk to other areas or reach for supplies, requiring basic mobility. Lifting (Occasionally) - Some roles may involve lifting equipment or materials, though this is typically light and infrequent. Reading and Processing Information - Agents must be able to read and interpret information displayed on screens, including customer data, scripts, and system prompts. Vision - Good visual acuity is essential for reading small text and identifying details on screens, which may be required for extended periods. Agents should be able to manage visual fatigue and take breaks when necessary to maintain focus and accuracy. Audio - Must be able to listen and communicate clearly through audio during training and daily work tasks. Must be able to follow audio-based instructions and feedback. ATTENDANCE REQUIREMENTS Regular and reliable attendance is a critical requirement for this role. The ability to maintain full attendance throughout the training period is essential for job success. NEW HIRE TRAINING EXCEPTATIONS Employees hired for this role are expected to attend the New Hire Training in full attendance without any exceptions. September 2nd New Hire Training class will begin on Tuesday September 2, 2025, and continue through October 24, 2025. The mandatory 8-week training class hours will be Monday through Friday, 9AM – 6PM Eastern Time. The 8 weeks of training will consist of 4 weeks’ training period and 4 weeks’ production readiness. We Offer Competitive Salaries And Benefits: Monthly bonus incentives Medical, dental, vision, and employee assistance program benefits 401K match 23 paid days annually Business casual dress Streaming Service Reimbursement Monthly recognition Weekly trivia games Excellent growth & advancement opportunities WORK ENVIRONMENT This role is a remote position. BeneLynk cannot provide employment internationally, outside of Puerto Rico, or in specific states. The remote work for this position cannot be completed outside a home office, such as a café or co-working space. POSITION TYPE/ EXPECTED HOURS OF WORK Full-time /Non-Exempt (Hourly) Hours vary SALARY starting at $20.00 depending on experience In addition to the base pay rate, employees may be eligible to earn up to an additional $2 per hour. (This would be comprised of $1 per hour after the successful completion of 3 months. And an additional $1 per hour after the successful completion of 6 months.) To qualify, employees must not be on any active corrective action at the time of eligibility. EEO STATEMENT At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team. E-VERIFY BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization. ***Offer of employment is contingent upon the results of required background and drug screening.*** *** Applicants such as Car Sales, Collections, Telemarketing Representatives, Candidates with Inside Sales experience are encouraged to apply.*** *** Applicants with prior experience in benefits enrollments are encouraged to apply***

New Training Class Begins on Tuesday, September 2, 2025 COMPANY OVERVIEW Does the idea of applying your talents at a social care company that assists people address Social Determinant of Health (SDoH) barriers and compensates well for doing so, inspire you? We call it “Doing Good - While Doing Well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits. Here at BeneLynk, our mission is to improve lives and positively impact Social Determinants of Health barriers by providing our Managed Care partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision. REMOTE MEMBER ENGAGEMENT COORDINATOR (Cantonese speaking) POSITION SUMMARY We are actively seeking experienced and outstanding Cantonese/English speaking Remote Member Engagement Coordinators who have experience working in a heavy production-based environment within an active Inbound/Outbound Call Center to join our growing team. Some of the most vital aspects of the role will include making and fielding calls to help Medicare and Medicaid Managed Care Plan Members determine which benefit(s) best suit them and assisting them through the enrollment process. The programs you will be assisting with include Community Programs (transportation, meals, energy discounts), Medicare Savings Programs, Medicaid, and Veteran’s coordination of care. Our outstanding Member Engagement Coordinators will be trained on how to educate members on resources available to them within their community and programs that offer potential savings that can improve their quality of life. Preference for candidates who have some background in sales or other attributes such as collections and telemarketing. We will train highly motivated individuals with a proactive attitude. Our comprehensive training program is conducted by our seasoned and talented training department, and we will get you where you need to be. ESSENTIAL RESPONSIBILIES Meet production/departmental goals by answering inbound/outbound calls to screen Medicare Advantage plan members to determine pre-eligibility status for additional benefits. Review member’s needs and provide assistance with general social programs. Meet daily, weekly, and monthly performance metric related to schedule adherence, telephone availability, working rate, and Key Performance Indicators (KPI). Meet quality standards by ensuring proper phone etiquette and adherence to scripts, have accurate and descriptive case documentation, and proper disposition of cases. Maintain current knowledge of state and federal regulatory requirements to adhere to strict compliance of all aspects of BeneLynk’s Outreach Operations. Participate in BeneLynk’s required staff and operational development programs. Be a team player and communicate openly and honestly. Demonstrate behaviors, actions, and attitudes that reflect BeneLynk’s vision, mission, and values. Other duties as assigned. QUALIFICATION REQUIREMENTS Education – High School or General Education Degree (Preferred) Experience – A minimum of six (6) months of experience in both Inbound and Outbound Call Centers, with direct client interaction. Sales experience is a must with the ability to engage individuals over the phone, data entry, and related computer skills. Negotiation and persuasion skills are a must. Language Skills – Excellent verbal and written communication skills; ability to communicate and empathize with elderly and disabled population. Bi-lingual (English & Cantonese). Reasoning Ability – Ability to align and communicate appropriate resources and programs based on member’s qualifications. Network Capability – Reliable and high-speed internet connection is a must. Remote Environment - must establish an appropriate work environment that is quiet, clean, and safe, with adequate lighting within their home for work purposes. Experience in benefits enrollment and social programs is a plus. Remote experience a plus. PHYSICAL REQUIREMENTS Prolonged Sitting - Call center agents typically spend most of their shift seated, requiring physical endurance. Keyboarding and Computer Use - Agents frequently use computers to access information, enter data, and interact with customer relationship management (CRM) systems, requiring dexterity and speed. Communication - Agents need to speak clearly and listen attentively, often while multitasking between various tasks. Occasional Walking and Reaching - While primarily seated, agents may occasionally need to walk to other areas or reach for supplies, requiring basic mobility. Lifting (Occasionally) - Some roles may involve lifting equipment or materials, though this is typically light and infrequent. Reading and Processing Information - Agents must be able to read and interpret information displayed on screens, including customer data, scripts, and system prompts. Vision - Good visual acuity is essential for reading small text and identifying details on screens, which may be required for extended periods. Agents should be able to manage visual fatigue and take breaks when necessary to maintain focus and accuracy. Audio - Must be able to listen and communicate clearly through audio during training and daily work tasks. Must be able to follow audio-based instructions and feedback. ATTENDANCE REQUIREMENTS Regular and reliable attendance is a critical requirement for this role. The ability to maintain full attendance throughout the training period is essential for job success. NEW HIRE TRAINING EXCEPTATIONS Employees hired for this role are expected to attend the New Hire Training in full attendance without any exceptions. September 2nd New Hire Training class will begin on Tuesday September 2, 2025, and continue through October 24, 2025. The mandatory 8-week training class hours will be Monday through Friday, 9AM – 6PM Eastern Time. The 8 weeks of training will consist of 4 weeks’ training period and 4 weeks’ production readiness. We Offer Competitive Salaries And Benefits: Monthly bonus incentives Medical, dental, vision, and employee assistance program benefits 401K match 23 paid days annually Business casual dress Streaming Service Reimbursement Monthly recognition Weekly trivia games Excellent growth & advancement opportunities WORK ENVIRONMENT This role is a remote position. BeneLynk cannot provide employment internationally, outside of Puerto Rico, or in specific states. The remote work for this position cannot be completed outside a home office, such as a café or co-working space. POSITION TYPE/ EXPECTED HOURS OF WORK Full-time /Non-Exempt (Hourly) Hours vary. SALARY starting at $20.00 depending on experience In addition to the base pay rate, employees may be eligible to earn up to an additional $2 per hour. (This would be comprised of $1 per hour after the successful completion of 3 months. And an additional $1 per hour after the successful completion of 6 months.) To qualify, employees must not be on any active corrective action at the time of eligibility. EEO STATEMENT At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR team. E-VERIFY BeneLynk participates in E-Verify. We will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS) with information from each new employer’s Form I-9 to confirm work authorization. ***Offer of employment is contingent upon the results of a required background and drug screening.*** *** Applicants such as Car Sales, Collections, Telemarketing Representatives, Candidates with Inside Sales experience are encouraged to apply.*** *** Applicants with prior experience in benefits enrollments are encouraged to apply***