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Work From Home-Customer Service Spanish/English Bi-Lingual ***Equipment Provided*** ***Paid Training*** At ACC Premiere, we're passionate about customer service. Our talented team of professionals provides exceptional service experiences for the consumers of many well-known brands via phone, social media, live chat, email, SMS, and video platforms. Our company prides itself on promoting from within and our culture is built on communication and an employee-centric work environment. We are seeking individuals with experience in retail, sales, retention and/or data entry. We are currently hiring professionals to work in the role of: Remote Bilingual Spanish Customer Service Representative RESPONSIBILITIES: Handle customer inquiries and complaints in both English and Spanish Maximize every sales opportunity by upselling and cross-selling profitable products Document and update customer records based on interactions Maintain a knowledge base of the evolving products and services Increase customer retention by implementing creative problem-solving skills Handle numerous customer inquiries promptly, accurately, and efficiently PREFERRED SKILLS: Minimum of 2 years customer service experience in a call center environment Experience supporting luxury brand products and services Experience supporting home appliances Positive and professional demeanor Excellent written and verbal communication skills both English and Spanish Minimum HS diploma, college preferred Experience with diagnosing and troubleshooting Has experience supporting consumer products and/or services. TRAINING: Product training (Understanding of our client's range of products, ingredients, application, adverse effects, etc.) Systems training (How to use CRM and ACD Tools) Remote training (via the video conference platform Zoom) 100% Attendance WHY US? We inspire and develop employees to be able to effectively empathize with consumers. We create experiences that provide promotion opportunities from within. We motivate and encourage our employees to contribute new viewpoints which add to our team-oriented culture! EEO Statement: ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

Job Title: ETL Automation Specialist Location: Columbia, SC Duration: 12 Months Pay Rate: $55 – $60/hour Candidate must be a CURRENT South Carolina resident. No relocation allowed. Job Description: The ETL Automation Specialist will focus on developing robust automated testing frameworks for data pipelines and transformations. This role will support continuous improvement efforts within enterprise-scale data systems. Daily Responsibilities: Develop scalable, reusable Python-based frameworks for automated ETL testing. Automate test execution within CI/CD pipelines to support DevOps practices. Perform data quality validation using SQL and Python-based tools. Conduct performance and load testing on data pipelines. Collaborate with DevOps engineers to optimize test automation architecture. Create clear, actionable defect reports and work closely with developers for issue resolution. Utilize Git, Jenkins, Azure DevOps, or equivalent tools for version control and pipeline management. Required Skills: 5+ years ETL and data pipeline testing experience. 3+ years building Python-based automation frameworks. Strong SQL scripting skills (SQL Server, Oracle). Experience integrating tests into CI/CD environments. Preferred Skills: Experience with Docker, Kubernetes, or containerized data environments. Familiarity with Airflow or other orchestration platforms. Healthcare or Medicaid project experience is preferred.

Job Title: API & Data Quality Test Engineer Location: Columbia, SC Duration: 12 Months Pay Rate: $55 – $60/hour Candidate must be a CURRENT South Carolina resident. No relocation allowed. Job Description: We are looking for an API & Data Quality Test Engineer to validate REST APIs and backend data pipelines supporting enterprise reporting systems. This role involves API testing, SQL-based data validation, and contributing to automated test frameworks. Daily Responsibilities: Write and execute REST API tests using Postman or similar tools. Validate backend data processing pipelines using SQL and Python scripts. Automate test scenarios for both APIs and data pipelines. Collaborate with development teams to clarify data requirements and system interfaces. Perform regression testing and support production releases. Track test cases, results, and defects using JIRA or Azure DevOps. Support integration of automated tests into CI/CD workflows. Required Skills: 3+ years API test automation experience. 3+ years SQL scripting for data validation. 2+ years Python scripting for automation tasks. Familiarity with JSON, XML, and RESTful APIs. Preferred Skills: Experience with Selenium or similar UI automation tools. Knowledge of data orchestration tools such as Apache Airflow. Background in healthcare or regulated environments is a plus.

Job Title: Cloud Data Engineer – Consultant Location: Columbia, SC Duration: 12 Months Pay Rate: $75 – $80/hour Candidate must be a CURRENT South Carolina resident. No relocation allowed. Scope of the Project: Seeking a Cloud Data Engineer to support enterprise data initiatives, focusing on developing and optimizing cloud-based data pipelines and architectures supporting advanced analytics and reporting. Daily Duties / Responsibilities: Design, build, and maintain data pipelines and ETL processes in AWS or Azure environments. Implement data ingestion and transformation frameworks using Python, SQL, and cloud-native services. Collaborate with business analysts and data scientists to ensure data pipelines support analytical needs. Monitor pipeline performance and troubleshoot system inefficiencies. Document data architectures, processes, and best practices. Ensure data security and compliance standards are met. Required Skills: 3+ years of hands-on experience with Python, SQL, and cloud data engineering. Experience with AWS Glue, Lambda, Redshift, or Azure Data Factory and Synapse. Strong understanding of ETL development, pipeline optimization, and data architecture. Proficient in data modeling and data governance practices. Familiarity with data warehousing platforms such as Snowflake or Amazon Redshift. Preferred Skills: AWS or Azure certifications. Experience working with healthcare data or Medicaid systems.

Job Title: Business Analyst – Consultant Location: Columbia, SC (Hybrid) Duration: 12 Months Pay Rate: $70–$75/hour Candidate must be a CURRENT South Carolina resident. No relocation allowed. Job Description: Seeking a Business Analyst – Consultant to support a large Medicaid modernization project. The role focuses on developing and maintaining Advanced Planning Documents (APDs) and other state/federal documentation related to healthcare IT systems. Key Responsibilities: Develop and maintain APDs and regulatory documentation. Work with project teams to gather and document technical and business information. Simplify complex concepts into clear documentation. Support project reporting, policies, procedures, and SOPs. Required Skills: 3+ years with APD development and maintenance. 3+ years in Medicaid, Health IT, or government healthcare programs. 4+ years preparing technical documentation. Strong writing, communication, and project documentation skills. Proficient with Microsoft Office Suite. Preferred Skills: Experience with RFPs, RFIs, business process documentation, and collaboration tools like SharePoint or Jira.

Job Title: Business Analyst – Consultant Location: Columbia, SC (Hybrid) Duration: 12 Months Pay Rate: $70–$75/hour Candidate must be a CURRENT South Carolina resident. No relocation allowed. Job Description: Seeking a Business Analyst – Consultant to support a large Medicaid modernization project. The role focuses on developing and maintaining Advanced Planning Documents (APDs) and other state/federal documentation related to healthcare IT systems. Key Responsibilities: Develop and maintain APDs and regulatory documentation. Work with project teams to gather and document technical and business information. Simplify complex concepts into clear documentation. Support project reporting, policies, procedures, and SOPs. Required Skills: 3+ years with APD development and maintenance. 3+ years in Medicaid, Health IT, or government healthcare programs. 4+ years preparing technical documentation. Strong writing, communication, and project documentation skills. Proficient with Microsoft Office Suite. Preferred Skills: Experience with RFPs, RFIs, business process documentation, and collaboration tools like SharePoint or Jira.

Job Title: API & Data Quality Test Engineer Location: Columbia, SC Duration: 12 Months Pay Rate: $55 – $60/hour Candidate must be a CURRENT South Carolina resident. No relocation allowed. Job Description: We are looking for an API & Data Quality Test Engineer to validate REST APIs and backend data pipelines supporting enterprise reporting systems. This role involves API testing, SQL-based data validation, and contributing to automated test frameworks. Daily Responsibilities: Write and execute REST API tests using Postman or similar tools. Validate backend data processing pipelines using SQL and Python scripts. Automate test scenarios for both APIs and data pipelines. Collaborate with development teams to clarify data requirements and system interfaces. Perform regression testing and support production releases. Track test cases, results, and defects using JIRA or Azure DevOps. Support integration of automated tests into CI/CD workflows. Required Skills: 3+ years API test automation experience. 3+ years SQL scripting for data validation. 2+ years Python scripting for automation tasks. Familiarity with JSON, XML, and RESTful APIs. Preferred Skills: Experience with Selenium or similar UI automation tools. Knowledge of data orchestration tools such as Apache Airflow. Background in healthcare or regulated environments is a plus.

Job Title: Technical Business Analyst – Healthcare Location: Columbia, SC (Hybrid) Duration: 12 Months Pay Rate: $70 - $75/hour Candidate must be a CURRENT South Carolina resident. No relocation allowed. Job Description: Seeking a Technical Business Analyst to support healthcare IT modernization efforts. This role focuses on translating business needs into technical requirements and guiding system enhancements, with a strong emphasis on Medicaid systems. Responsibilities: Document functional and technical specifications. Analyze workflows and identify process improvement opportunities. Collaborate with technical teams to ensure business needs are addressed. Facilitate stakeholder meetings and workshops. Support system testing and validation activities. Requirements: 5+ years in healthcare IT or Medicaid-related projects. Experience with EDI formats and MITA frameworks. Strong skills in business analysis, documentation, and stakeholder engagement.

Job Title: SAP Change Management Consultant Location: Columbia, SC Duration: 12 Months Pay Rate: $85–$90 per hour Candidate must be a CURRENT South Carolina resident. No relocation allowed. Project Overview: Seeking an SAP Change Management Consultant to support the implementation and improvement of enterprise SAP solutions within a state government environment. This role will help establish structured change management processes, documentation, and training to facilitate seamless transitions and system adoption. Key Responsibilities: Develop and document change management processes for SAP implementations. Implement change management tools, including SAP Solution Manager. Train internal teams on best practices in change management methodologies. Monitor, assess, and refine change strategies based on project feedback. Ensure adherence to ITIL and organizational standards. Facilitate stakeholder communication and alignment on project changes. Required Skills: Strong experience with SAP Solution Manager. Expertise in IT change management processes and tools. Exceptional documentation and training development skills. Strong communication and stakeholder engagement abilities. Preferred Skills: SAP Certification(s). Experience in public sector SAP implementations. Understanding of ITIL framework. Education: Bachelor’s degree in Information Technology, Business Administration, or related field.

Job Title: SAP Process Improvement Consultant Location: Columbia, SC (Onsite) Duration: 12 Months Pay Rate: $85 - $90/hour Candidate must be a CURRENT South Carolina resident. No relocation allowed. Project Overview: Seeking a Process Improvement Consultant with SAP experience to assess and optimize business and technical workflows within SAP systems. This role focuses on driving efficiency through process analysis, reengineering, and tool optimization, ensuring alignment with industry best practices. Key Responsibilities: Analyze current SAP operational processes and identify opportunities for improvement. Design and document optimized workflows for SAP ECC, SRM, and BW. Collaborate with functional and technical teams to implement process improvements. Support change management initiatives related to process changes. Provide training and support to ensure adoption of new processes. Required Skills: 5+ years of SAP functional or technical consulting experience. Expertise in process mapping and reengineering methodologies. Familiarity with SAP change management, Solution Manager, and SAP system landscapes. Strong communication and stakeholder management skills. Preferred Skills: Experience working in SAP public sector environments. Proficiency in Microsoft Office tools (Excel, Visio, Word). Education: Bachelor’s degree or equivalent professional experience.