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Senior Call Center Agent, MD SC UT VA WV (VE257281128)

Columbia, SC 29201

++++++++++++++++ This position is contingent upon contract award. ++++++++++++++++ The Bowen Group, a GTSC company, is looking to grow our Department of Veterans Affairs (VA) Customer Service support team! These are full-time, remote positions that support 24/7 contact center operations with multiple shifts available. This position is 100% local-virtual with multiple shifts available. You MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations: - Columbia SC - Shepherdstown WV - Arlington VA, includes Maryland - Salt Lake City UT YOUR MISSION The Senior Call Center Agent is responsible for handling high-level customer inquiries, resolving escalated issues, and providing guidance to call center agents. This role involves ensuring exceptional customer service, adhering to company policies, and meeting performance metrics. Senior Call Center Agents are often the first point of contact for complex or sensitive customer situations and play a key role in maintaining customer satisfaction. This is a wonderful opportunity for current VEOCC agents to grow in their professional skillset! REQUIREMENTS Education: High school diploma or GED. Work Experience: Minimum of one (1) year VEOCC experience demonstrating knowledge and expertise in complying with VEOCC policies, processes, and procedures. Experience: Demonstrated expertise in customer service, de-escalation skills, and written communication with effective and efficient call handling experience. Experience: All lines of business (Tech (411), Deborah Simpson Act, PACT Act, Mission Act, VSAFE, and Service Recovery call types). Must be a U.S. citizen with REAL ID identification or acceptable REAL ID equivalent: US Passport, Department of Defense ID card for active / retired / military family dependent member. Wired-to-Home Internet: Ability to connect your computer into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. Note: Wi-Fi-only high-speed internet can rarely sustain these speeds. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. Job Summary Senior Agent (Senior Customer Service Representative) Responsibilities Handle inbound calls on the supervisor queue which includes callers specifically designated to the Veterans First Queue (VFQ). These callers are identified and evaluated by the Disruptive Behavior Committee as frequent or disruptive. Handle inbound calls escalated to the supervisor queue when caller requests transfer to a supervisor due to dissatisfaction with the interaction with the agent or for any other reason. Handle inbound calls on other queues when required due to surges, and as directed by Operations. Keep updated on current knowledge and serve as a resource to other members of their respective teams on procedures, directives, and policies. This includes monitoring and responding to questions submitted by other agents directly, in group (Teams) messages, and email messages. Participate in User Acceptance Testing (UAT) for software updates when assigned by supervisor or Program Manager. Participate in virtual or in-person Rapid Process Improvement Workshops (RPIWs) when assigned by supervisor or Program Manager. Handle calls related to the Transitioning Service Member (TSM) program. Process Email2Case cases as assigned by Program Manager. This may be limited to evening and night shifts during times of lower call volume but can be expanded to day shift when required. Monitor team concerns via team chat and other communication and report to the supervisors any issues which may potentially impact team cohesion and performance. Assist supervisor with other duties as assigned, including double-jacking with new employees. Other duties as assigned. BOWEN PERKS: Health and Dental Insurance - Employee Premiums 100% paid by Bowen! Group Life insurance - Employee Premiums 100% paid by Bowen! Short-term Disability - Employee Premiums 100% paid by Bowen! Generous vacation and sick leave 11 Paid Federal Holidays 401(k)! The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded.

Posted 2 weeks ago

Westinghouse Electric Company, LLC

Material Service Attendant B

Hopkins, SC 29061

Material Service Attendant B - Columbia Fuels Facility, Hopkins, SC This will be a 12-hour night shift position that rotates days biweekly. 7PM-7AM. A week working Monday, Thursday, Friday night. B week working Tuesday, Wednesday, Saturday, Sunday night. General Job Function: Move, receive, store, issue, pack/unpack, and deliver MRO specific parts including purchased parts, supplies, finished products, and various hazard materials. Unload trucks and operate forklifts and cranes. Maintain inventory accuracy. Duties and Responsibilities (in the order of priority): Work from approved operating procedures and instructions. Receive, unload, unpack, verify, label, and record received MRO parts, tools, supplies etc. Report and assist in resolution of discrepancies. Store and deliver materials, as appropriate. Perform necessary material traceability and accountability transactions in appropriate computer systems. Contact customers as appropriate of materials received. Issue or dispatch items to authorized locations and/or employees. Perform and record appropriate transactions. Assist customers and fulfil orders. Conduct cycle counts and periodic audits of MRO storeroom parts. Maintain equipment and work area in a clean and orderly condition. Adhere to accountability, criticality, safety, security, and hygiene procedures. Perform other duties as assigned. Education and Qualifications / Skills and Competencies: Education Level (Degree, Area of Study) – Minimum Requirement: Highschool graduate Years of Experience (if applicable): N/A Skills and Competencies: Customer service, communication skills, physical work, comfortable working with computer systems.

Posted 2 weeks ago

Top Home Care Solutions

Traveling Registered Nurse

Columbia, SC 29201

*Place of Employment:* Client homes, work sites outside of the client home as required and other work sites as required at *Top Home Care Solutions*. *Accountable to: *Director. *Job Summary:* The RN is a front-line position acting as a representative at *Top Home Care Solutions* and providing the services offered by the company of doing patient intakes and care plans. The RN duties are not limited to those listed as the position has a wide scope of duties at times dependent on the client and always under the auspices of the company. The RN will mostly work independently of co-workers or supervisors and therefore must balance good judgement and initiative along with the policies of the company. It is the responsibility of a Registered Nurse , and Administrator to perform routine non-medical intake and assessments for care treatmet plans for clients. It should be noted that emphasis is for the RN to involve the client in the care program to help provide the client with the basic standards of healthy living as follows: · Patient Intake Plans · Care plans · Patient and Friendly *Work Hours:* Make your own Schedule as needed per each client *Duties:* The following list of duties is a guideline of possible duties to be performed independently or as a group of duties in the course of working with the client. The RN’s duties are not limited to those listed. 1. Is aware of client needs 2. Perform physical assessments and collect patient health histories 3. Monitor vital signs and observe changes in patients' conditions 4. Maintains open lines of communication among clients and Director. 5. Is aware of safety issues and strives to accomplish all responsibilities in a safe manner, consistently reinforces good safety attitudes and practices displayed by other staff members. 6. Controls, prepares, and administer non-medical treatments and medication reminders 7. Knowledgeable and supportive. 8. Provide education and support to patients and their families regarding their healthcare needs 9. Complete all documentation for assessments, observations, planning evaluation, and care provided to clients. 10. Utilize professional assessment skills to identify physical, mental, and psychosocial needs of clients and is able to develop a care plan to meet these needs in a multi-disciplinary approach. 11. Maintains professional nursing standards. 12. Acts on clients behalf to assure patient rights and is aware of and prevents client abuse. *Qualifications: * 1. Current certificate in standard first aid and CPR. 2. Current RN license in this state, or permit to practice. 3. Valid driver’s licence and reliable transportation 4. Ability to work independently. 5. Excellent communication and listening skills. 6. Compassionate, patient and caring nature. 7. Able to work in a stressful environment. 8. Must be physically and mentally fit to handle the demands of care giving. 9. Proficient in performing vital signs assessments and interpreting results *General Notes: * The RN will be required to maintain a safe working environment for themselves and their clients. There may be emergency situations where the RN will have to react quickly with sound judgement. The scope of duties described in this document may not include all duties to be performed by the RN and is subject to change. Job Types: Contract, Per diem, Travel nursing Pay: $30.00 per hour Benefits: * Dental insurance * Flexible schedule * Health insurance * Referral program * Vision insurance Work Location: Hybrid remote in Columbia, SC 29201

Posted 2 weeks ago

Smart Logistics LLC

Owner-Operator with own authority and equipment

Columbia, SC

*Owner-Operator with own authority and equipment* As an independent Owner-Operator working with our dispatch service, you’ll run your own trucking business while we handle the back-end logistics. We provide reliable, fair and professional dispatch support to help you to *maximize* *your earnings* and minimize downtime. You always have a full control - choose your routes, set your schedule, and drive on your terms. This position is ideal for CDL drivers with *active MC *and *DOT*, who own or lease their own truck with the trailer and want the freedom of independence with the support of professional dispatch team. We specialize in: *Dry Vans*, *Hotshots*, *Step decks*, *Flatbeds*, *Conestoga* and *RGN*. *Requirements:* ✅ Active MC and DOT authority. ✅ Own or leased truck and trailer ✅ FMCSA-compliant insurance coverage *Responsibilities:* * Operate your own truck and trailer to haul freight. * Ensure safe, timely pickup and delivery of cargo. * Adhere to DOT regulations and safety standards *What You Get:* * *Dedicated professional dispatch team *focused on maximizing your earnings. * *Flexible scheduling* based on your preferences and home time. * *No forced dispatch* — You have the freedom to decide the way you want to work. * *Self-dispatch flexibility* — You can book your own loads when you want or even work with other dispatch services. * *Brokers credit score check *— You can rest assured that you will receive your payment for every load_._ * *Accounting & paperwork assistance* — We take on time-draining tasks like invoicing, factoring, *carrier setups* and *all *related paperwork– You save both time and money when we handle the back office._*.*_ * *Transparent pricing* — No hidden fees, no escrow accounts, and no fine print. You’ll always know exactly what you’re paying for Take control of your schedule and earnings by partnering with a professional dispatch team that works for you. If you're a self-motivated, safety-conscious owner-operator who wants to maximize his profit and ready to hit the road – *We want to hear from you!* For any inquiries - call or text at *(507) 900-5533* For additional information visit our website: *www.smartlogistics.llc* Job Types: Full-time, Contract Pay: $6,000.00 - $13,000.00 per week Benefits: * Flexible spending account * Referral program Supplemental Pay: * Bonus opportunities * Yearly bonus Trucking Driver Type: * Owner-operator Trucking Route: * Local * OTR * Regional Work Days: * Monday to Friday * Weekdays * Weekends as needed People with a criminal record are encouraged to apply Work Location: On the road

Posted 2 weeks ago

Fresh Express

Shipping Dispatcher 1st shift

Columbia, SC 29209

Summary: 1st Shift - 8:00AM - 4:00PM The Shipping Dispatcher position is responsible for the timely and accurate entering of all shipment information into PRMS and maintaining documents/files in accordance with company policies and procedures. This position is responsible for the coordination of shipping and receiving activities, including dock usage. Job Function Statements - Essential Functions: Communicate with Production, Scheduling, Purchasing, Transportation, Customer Service, and the rest of the team on a regular basis (conference calls, proactive communication and information sharing as needed). Maintaining supplies and ordering as needed (includes office supplies, BOL's, templates, etc.) Dispatch all outbound loads, confirm destination, and seal trailers. Accurate data entry and file maintenance in PRMS. Following proper documentation procedures. Ship confirmation of Customer orders. Shuttle BOL's, e-mails, documents, and communication. Compliance to Sarbanes-Oxley requirements. Oversee VOICE Queue to disseminate work to all associates. Troubleshoot system issues to ensure work-flow continues. Responsible for order assignment que and truck check in. Maintain all paperwork, files, and documents according to company policy and procedure. Control movement/loading of all empty pallet and bin trailers. All full trailers to be communicated to Transportation, so that carrier pick-ups can be arranged. Perform other duties as assigned. Regular and reliable attendance is an essential function of this position. Required Qualifications/Skills: Excel, Word and Outlook computer software skills. Ability to multi-task in a fast-paced, constant-changing environment. Team-oriented with good interpersonal skills; able to communicate with all levels of the organization. Ability to work holidays, days, nights and weekends as necessary. Capable of working in a cold (34 degrees Fahrenheit) and wet environment. Basic math skills. Other Desired Qualifications/Skills: Bilingual English/Spanish AS400 computer software skills. Inventory experience. Other Information: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed, as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Posted 2 weeks ago

Call Center Customer Service Supervisor, MD SC VA UT WV (VE257281113VA)

Columbia, SC 29201

++++++++++++++++ This position is contingent upon contract award. ++++++++++++++++ The Bowen Group is looking to grow our Department of Veterans Affairs (VA) Customer Service support management team! These are fulltime, remote positions that support 24/7 contact center operations with multiple shifts available. This position is 100% local-virtual. You MUST live within 60-minute drive of the designated Veterans Administration facility for technical support and training in one of the following locations: - Columbia SC - Shepherdstown WV - Arlington VA, includes Maryland - Salt Lake City UT YOUR MISSION The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center. In this role, you will provide coaching and leadership, answer escalated inquiries, refer customers directly to other VA hotlines, and perform intake for the VA's complaint management program. Phone calls are from a wide variety of individuals, including Veterans, their family members and/or legal representatives, the public, and VA employees. REQUIREMENTS Education: High School Diploma or equivalent. Work Experience: Four (4) years' experience in a call center or contact center environment; One (1) year of supervisory experience. Must be a U.S. citizen with REAL ID identification or acceptable REAL ID equivalent: US Passport, Department of Defense ID card for active / retired / military family dependent member. Wired-to-Home Internet: Ability to connect your computer into your wired cable service home High-Speed Internet router. Your speed test must indicate a minimum 25 Mbps download without delay / Minimum 10 Mbps upload, both without any delay. Note: Wi-Fi-only high-speed internet can rarely sustain these speeds. The required speed test you take will show the kind of internet access that you have. High-speed wireless provider service is not acceptable due to frequent connectivity drops. Industry Knowledge: Understanding, sensitivity, and empathy for Veterans and their family members. Knowledge of military benefits, resources, and services. Demonstrated experience in utilizing MS Office products (Excel, Word, PowerPoint) and Salesforce CRM. Previous military experience (including military spouses, family, and/or as a service provider). CORE FUNCTIONS Supervise CSRs and provide overall leadership of CSRs, including recruitment, onboarding, training, performance management and development Ensure tasks are assigned to CSRs with clear plan of action and expectations are clearly defined Monitor CSR work performance and production and manage service quality through daily observations Field escalated calls from CSRs and overflow calls from agent queues Determine most appropriate course of action and/or identify alternatives in resolving issues Ask appropriate probing questions to clarify complex or vague requests Prepare well-defined case notes for field escalated calls received from CSRs Communicate with customers through approved channels such as phone, chat, text, or other forms of messaging Perform a supervisory review of cases Review reports, case notes, and rosters submitted by CSRs Review CSR call volume reports to evaluate productivity Prepare shift operational assessments, after-action reports, and weekly statistical data reports for presentation All other job-related duties as assigned WINNING BEHAVIORS, SKILLS AND QUALIFICATIONS Personality and communication (soft skills): Work Ethic Problem-solving Effective communication skills Self-direction Dependability Detail- oriented Competencies (hard skills): Customer Service Engage, support and collaborate with other members of the team, the company and the customer. Present and relay available services and resources to meet customer needs. Track progress of projects and follow up as needed. Communication Express and present information to team members, managers and customers verbally and in writing. Apply the use of telecommunication equipment and computers to optimize information relay. Strategically engage with the speaker or listener to formulate and suggest executable solutions. Research and Analysis Conduct studies and evaluations related to the tasking. Design and implement systems and procedures for analysis and verification. Seek or develop guidance from customer insight and manager directives, and leverage professional judgment and subject matter expertise. ABOUT THE BOWEN GROUP, a GTSC Company The Bowen Group is proud to be an equal opportunity employer, committed to recruiting, hiring, and promoting qualified people of all backgrounds, regardless of sex; race; color; creed; national origin; religion; age; marital status; pregnancy; physical, mental or sensory disability; sexual orientation; gender identity or any other basis protected by federal, state or local law. The Bowen Group is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: This accessibility is intended for individuals requiring accommodation and should not be used to check the status of your application. Inquiries not specific to requesting accommodation will be discarded.

Posted 2 weeks ago

Ollie's Bargain Outlet

Receiving Specialist Part Time

Columbia, SC 29209

Join our team and live the Ollie-tude!: (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and respect? BE VALUE OBSESSED- Live the “good stuff cheap” mindset. BE COMMITTED- Operate with grit, passion, tenacity, and action. BE GROWING- How do we get better every day? BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere. Ollie’s Associate Benefits: Strong career growth & talent development culture. 20% Associate discount on all Ollie’s purchases. Vast array of voluntary benefits. Position Overview: The Receiving Specialist (RS) assists customers and helps to maintain the store appearance. The RS is responsible for all aspects of customer service, merchandising, and store maintenance. Primary Responsibilities: Assist with receiving the truck, moving freight from the truck to the sales floor, pricing items, merchandising product, and recovering the store Maintain a neat and organized receiving area. Assist with training new receiving Specialists. Communicate receiving needs and issues to Team Leaders when necessary. Greet and acknowledge every customer as they enter and exit the store and as they approach the front end. Accurately and efficiently operate the register as needed. Be knowledgeable of all promotions and advertisements to ensure that customer questions can be answered and to assist with selling product; support Ollie’s Army and other donation programs throughout the year. Maintain the cleanliness of the overall store. Complete any additional responsibilities and/or duties as assigned. Qualifications: Ability to work evenings, weekends, and holidays on a regular basis. Ability to communicate effectively. Ability to preserve confidentiality of information. Accuracy and attention to detail. Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines. Outstanding interpersonal and listening skills. Must have a positive attitude and the ability to interact well with customers and Associates. Physical Requirements: Ability to lift and carry up to 50 pounds. Ability to push and pull up to 35 pounds. Ability to stand for extended periods. Ability to bend and twist frequently. Ability to grip, reach, and pinch with arms and hands frequently. Ability to squat, kneel, balance, and climb ladders occasionally. Ability to work in a constant state of alertness and safe manner. Ollie’s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran’s status, disability, or any other legally protected status. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Posted 2 weeks ago

McAngus Goudelock and Courie

Insurance Coverage Litigation – Senior Associate Attorney

Columbia, SC 29201

Join MGC's Litigation Team in South Carolina! At MGC, we redefine the law firm experience. As a highly respected, technology-driven law firm celebrating 30 years of excellence in 2025 spanning 23 offices across 12 states, we're not your typical law firm. We offer flexible work arrangements and competitive compensation packages for motivated candidates eager to succeed. We are currently seeking an experienced Coverage attorney to support our Litigation team. Ideal candidates will have seven or more years of insurance coverage litigation or other relevant experience, and will be based in South Carolina. Must be licensed to practice law in South Carolina. This position can be based out of any of our South Carolina offices (Charleston, Columbia, Greenville, or Myrtle Beach). A portable book of business is also a plus. What We're Looking For: A commitment to our vision of being a nationally recognized insurance law firm, known for legal expertise, innovation, and a strong focus on diversity, equity, and inclusion (DEI) Exceptional interpersonal skills, enabling effective communication with a diverse clientele, colleagues, and staff, ensuring outstanding customer service Strong organizational capabilities and meticulous attention to detail Proficiency in Microsoft Office applications and a willingness to learn database management systems Initiative and the ability to manage multiple tasks efficiently and independently with minimal supervision The capability to thrive in a fast-paced work environment Position Overview: Membership track with defined benchmarks and goals Mentorship opportunities available Hybrid work options to support work-life balance Additional Benefits: Paid parental leave Leadership training programs Comprehensive health insurance Casual dress code Mental health support resources Employee resource groups dedicated to promoting Diversity, Equity, and Inclusion Essential Functions and Responsibilities: Assess new files to establish action plans, budgets, and recommendations. Identify pleading requirements and delegate tasks to paralegals as needed. Prepare discovery responses and manage document production. Attend depositions, hearings, and other discovery events, providing thorough reports Negotiate settlements, secure authority, and prepare for trial as necessary Maintain regular communication with paralegals and legal assistants If you're ready to take the next step in your career with a firm that values innovation and a supportive workplace culture, we encourage you to apply to McAngus Goudelock & Courie! Experience Required 7 year(s): Prior insurance coverage experience required Education Required Juris Doctorate or better Licenses & Certifications Required Bar Behaviors Preferred Thought Provoking: Capable of making others think deeply on a subject Dedicated: Devoted to a task or purpose with loyalty or integrity Team Player: Works well as a member of a group Functional Expert: Considered a thought leader on a subject Motivations Preferred Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work Goal Completion: Inspired to perform well by the completion of tasks Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Posted 2 weeks ago

Travelers

Outside Property Claim Representative Trainee

Columbia, SC 29201

Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Compensation Overview The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards. Salary Range $48,700.00 - $80,400.00 Target Openings 1 What Is the Opportunity? LOCATION REQUIREMENT: This position services Insureds/Agents in and around East Columbia, Sumter and Florence, SC areas. The selected candidate must reside in or be willing to relocate at their own expense to the assigned territory. This is an entry level position that requires satisfactory completion of required training to advance to Claim Professional, Outside Property. This position is intended to develop skills for investigating, evaluating, negotiating and resolving claims on losses of lesser value and complexity. Provides quality claim handling throughout the claim life cycle (customer contacts, coverage, investigation, evaluation, reserving, negotiation and resolution) including maintaining full compliance with internal and external quality standards and state specific regulations. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. This position is based 100% remotely and may include a combination of mobile work and/or work from your primary residence. What Will You Do? Completes required training which includes the overall instruction, exposure, and preparation for employees to progress to the next level position. It is a mix of online, virtual, classroom, and on-the-job training. The training may require travel. The on the job training includes practice and execution of the following core assignments: Handles 1st party property claims of moderate severity and complexity as assigned. Establishes accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimates. Broad scale use of innovative technologies. Investigates and evaluates all relevant facts to determine coverage (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact), damages, business interruption calculations and liability of first party property claims under a variety of policies. Secures recorded or written statements as appropriate. Establishes timely and accurate claim and expense reserves. Determines appropriate settlement amount based on independent judgment, computer assisted building and/or contents estimate, estimation of actual cash value and replacement value, contractor estimate validation, appraisals, application of applicable limits and deductibles and work product of Independent Adjusters. Negotiates and conveys claim settlements within authority limits. Writes denial letters, Reservation of Rights and other complex correspondence. Properly assesses extent of damages and manages damages through proper usage of cost evaluation tools. Meets all quality standards and expectations in accordance with the Knowledge Guides. Maintains diary system, capturing all required data and documents claim file activities in accordance with established procedures. Manages file inventory to ensure timely resolution of cases. Handles files in compliance with state regulations, where applicable. Provides excellent customer service to meet the needs of the insured, agent and all other internal and external customers/business partners. Recognizes when to refer claims to Travelers Special Investigations Unit and/or Subrogation Unit. Identifies and refers claims with Major Case Unit exposure to the manager. Performs administrative functions such as expense accounts, time off reporting, etc. as required. Provides multi-line assistance in response to workforce management needs; including but not limited to claim handling for Auto, Workers Compensation, General Liability and other areas of the business as needed. May attend depositions, mediations, arbitrations, pre-trials, trials and all other legal proceedings, as needed. Must secure and maintain company credit card required. In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements. Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated. In order to progress to Claim Representative, a Trainee must demonstrate proficiency in the skills outlined above. Proficiency will be verified by appropriate management, according to established standards. This position requires the individual to access and inspect all areas of a dwelling or structure which is physically demanding including walk on roofs, and enter tight spaces (such as attic staircases, entries, crawl spaces, etc.) The individual must be able to carry, set up and safely climb a ladder with a Type IA rating Extra Heavy Capacity with a working load of 300 LB/136KG, weighing approximately 38 to 49 pounds. While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the position Perform other duties as assigned. What Will Our Ideal Candidate Have? Bachelor’s Degree preferred or a minimum of two years of work OR customer service related experience preferred. Demonstrated ownership attitude and customer centric response to all assigned tasks - Basic Verbal and written communication skills –Intermediate Attention to detail ensuring accuracy - Basic Ability to work in a high volume, fast paced environment managing multiple priorities - Basic Analytical Thinking – Basic Judgment/ Decision Making – Basic Valid passport preferred. What is a Must Have? High School Diploma or GED and one year of customer service experience OR Bachelor’s Degree required. Valid driver's license - required. What Is in It for You? Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers. Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions. If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you. Travelers reserves the right to fill this position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please visit http://careers.travelers.com/life-at-travelers/benefits/.

Posted 2 weeks ago

Modern Roofing LLC

Outside Sales Consultant

Columbia, SC 29212

*Job description* *Join Modern Roofing - Columbia, SC* Are you looking for a job where you can grow, be part of a fun team, and make *GREAT* money? *Modern Roofing* is the place for you! We help our team members learn and succeed. Even if you’ve never worked in sales, that’s okay — *we will train you!* We want friendly, hard-working people who want to be part of something big. If you have a good attitude, like to talk to people, and can stay organized, we’d love to meet you! *About Us* Modern Roofing is a family-owned company. We fix roofs that are damaged by storms. We work in cities all over the Southeast, like: * Pelzer, SC * Spartanburg, SC * *Columbia, SC* * Charleston, SC * Myrtle Beach, SC * Atlanta, GA * Augusta, GA * Charlotte, NC * Raleigh, NC * Greensboro, NC * Nashville, TN * Wilmington NC We’ve been doing this for over 15 years, and we make the job easy to learn! *Pay and Bonuses* You can choose how you get paid: *Option 1: Salary + Commission* * Make around $50,000 a year * Plus, small commission *Option 2: Commission Only* * Make money from a percentage of each sale Most of our team earns between *$60,000 and $200,000* a year. We also have *daily and monthly bonuses and contests*! *Your Job Will Include:* * Knocking on doors and talking to homeowners * Climbing roofs to check for damage * Helping people understand and navigate their home owners insurance * Meeting with insurance adjusters * Signing contracts with homeowners * Setting and reaching monthly goals * Being polite and professional *What You Need:* * A driver’s license * Your own car or truck * Be able to climb roofs * A positive attitude * Be a team player * Good time management *What a Typical Day Looks Like:* * Stay positive and focused * Go door-to-door and talk to people * Work outside on your own * Teach customers about roofing and insurance * Find new customers in your area * Build trust with the people you help * Keep track of your work in our system *Apply Today!* If you’re ready to work hard, help people, and make great money — come join *Modern * Job Type: Full-time Pay: $50,000.00 - $150,000.00 per year Benefits: * Flexible schedule Ability to Commute: * Columbia, SC 29212 (Required) Work Location: In person

Posted 2 weeks ago